dualbandchinstrap Arvostelua 309

TrustScore 3.5/5 tähteä

3,5

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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 1/5 tähteä

I ordered a dual band chin strap to help with sleep apnea. First it took weeks to arrive. I have had OSA for several years and used several types of CPAP masks so I'm very familiar with head gear whi... Näytä lisää

Saanut 4/5 tähteä

Used it for 10 nights so far and only one night with more than 5 events (12 events when I tried wearing it on top of my CPAP mask). More comfortable than the other masks but it does get a little warm... Näytä lisää

Saanut 5/5 tähteä

Product is excellent and works! Great customer service as they always follow thru. Robin was great in keeping us informed about the status of our order.

Saanut 5/5 tähteä

I’ve used this chin strap nightly for a week, averaging 7–8 hours per night, and it’s a clear improvement over standard designs. The dual-band system pulls upward instead of backward, which keep... Näytä lisää

3,5

Keskitasoinen

TrustScore 3.5/5 tähteä

309 arvostelua

5 tähteä
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Saanut 5/5 tähteä

Recommended

Works just like advertised, pulls up under chin. Old chin straps pulled back on chin. A little pricey, but if it lasts longer and works better than cheaper chin straps, it is worth the added expense.

30. elokuuta 2023
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Vastaus yritykseltä dualbandchinstrap

Hi David, thank you so much for your review! We are so happy to hear the chin strap works well for you. Your feedback is really important to us :)

Saanut 1/5 tähteä

The product is a complete sham and Laurence Shaw is rude, arrogant and incompetent

The Knightsbridge chin strap is a complete sham and the owner of the company:
Laurence Shaw, Ph.D.
President
KNIGHTSBRIDGE SLEEP SOLUTIONS
99 Yosemite Road
San Rafael, CA 94903
1-415-812-6203
that guy is rude, arrogant and incompetent

Here is my email exchange with them and his response:
Dear Daisy, thank you for your email. I am here submitting the pictures you requested. This is the best we can fit my father in the chin strapped your company sent

1. Because the cap is incorrectly cut, it wont allow us to push it back any further, and so it covers my father's eyes, making it very uncomfortable.
2. On the back, it fits like a skirt. Here in these pictures is tightened to the max on the back and it is completely lose and bulky on my father's head, making it unusable and useless
3. Look at the opening for his right ear, it is so poorly cut that my dad's ear is both in and out of the hole (same with the other side but far worse with the right ear), and look at all the extra material that is just hanging on the back. It is a horrible cut and bad design. The hole for the ear is not fulfilling any of its purpose of keeping ear free nor providing belcrop space to attach the two straps because the hole is so big that the space for the velcro and the straps is too too narrow. So, I had to partially attach one of the straps to the other strap, which makes the strap come loose after any movement, and therefore not keeping the mouth close, the only purpose of this entire contraption.
4 Look at the stitching closely, it is so poorly done that it looks like a 5 year old sew this piece. I have bought many of these chin straps all for under $30 or less and I have never seen anything like this. I paid $80 for this one including $15 for 3 day shipping. The mask is a sham and I did not get it on the time I paid for it. Plus, I got an email the day before I was supposed to get it saying that the Medium size in black was out of stock and asking me whether I wanted a white one. I did not say I did and yet two days later I got a white one, without my consent. Lastly, I could not track the shipment as advertised because the shipment only left the day it was supposed to arrive. The whole thing is a fraud to me. Needless to say, I am very upset.

here is his response to me:

Larry Shaw

Thu, Sep 14, 8:41 PM (16 hours ago)

to me, Daisy, Edwin
Hi Isabela,

Quick question ... Did you read our Warranty/Refund page?

Best regards,
Larry

25. elokuuta 2023
Saanut 5/5 tähteä

It actually works

It actually works, I was getting TMJ from other chinstraps. This one I did not and I already tried tape which wasn't strong enough and I wasn't about to put duct tape over my lips so I tried a basic chinstrap which worked but gave me TMJ. Because of sleep apnea I didn't use to be a mouth breather while asleep but I've had it for so long. I became a mouth breather as a consequence of it so I needed something to help me with keeping my mouth closed after the TMJ got so bad from the chinstrap I use I finally searched for something else and found the Knightsbridge chinstrap which works great. My sleep stats are back to normal, TMJ is gone and I'm sleeping pain free again.

7. elokuuta 2023
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Vastaus yritykseltä dualbandchinstrap

Hello, thank you so much for your positive review! We are so glad to hear you are no longer suffering from TMJ damage, this feedback is very important for us, as this product was invented to help people who need a chinstrap without causing TMJ.

Saanut 2/5 tähteä

Disappointed

I am not finding that the Chin Strap is helping. The $60+ were not well spent.

26. elokuuta 2023
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Vastaus yritykseltä dualbandchinstrap

Hi Steven, I am sorry you don't find the chin strap useful. If you would like to contact us, maybe we can help? It could be a case of either the wrong size or maybe not being worn correctly. Either way, we are here to help. Thank you for your feedback

Saanut 2/5 tähteä

Wrong item received.

I ordered the Dual Band Premium on order 3657 which I have used in the past. I received the Dual Band Premium Air Deluxe instead. I was headed overseas for 2 weeks so I didn’t have the time to return the incorrect item. I used it for the past 2 weeks but much prefer the Dual Band Premium. The Air Deluxe has no fabric over the ear which is nice but the downside is that the Velcro patch is much higher on the head making it harder to get a good fit.

4. elokuuta 2023
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Vastaus yritykseltä dualbandchinstrap

Hi Jose. Firstly we would like to apologise for the delay in responding to your review. Secondly, we apologise that you received the incorrect order. Please send an email to support@dualbandchinstrap.com and we will be happy to exchange your air deluxe for the premium. Our shipping methods are currently being improved, so next time you order this will not happen again.

Saanut 1/5 tähteä

Uncomfortable

I wore it a total of 30 min before ripping it off. It is uncomfortable because it never stays in place, the ear holes on the premium version put strain on the lower ear lobes. The chin strap is too wide for short chin people, causing the adams apple to catch every time you swallow. The double strap is a confusing design choice. The first strap is immovable, but the second one is elastic, making the elastic strap virtually pointless. It didn't matter where the strap was hooked, the "helmet" was all over the place on the head when turning over. Half the time it would ride up covering my eyes. Maybe it wasn't adjusted right but I have no desire to find out at this point.

11. elokuuta 2023
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Vastaus yritykseltä dualbandchinstrap

Hi Phillip, thank you for your honest review. Sorry for the delay in our response. We are so sorry to hear you didn't like it, it sounds to me like you received an air deluxe, as the premium doesn't have ear holes, you can email support@dualbandchinstrap.com if you would like to exchange your item.

Saanut 1/5 tähteä

Don't order if you live in Europe

If you live in Europe, don't order! I ordered on the 23rd of July and even with many e-mails (without any answer) I still haven't received anything. I red on trustpilot that they had once "problems" with UPC, that's why they highly recommend for Europe to choose the DHL-Option (the most expensive one), which I chose. A few days later, I received the confirmation that my order as been given to... UPC. The tracking-number from UPC says since then (2 months long) only "label created". I contacted UPC, answer from them: they never received the package from Knightsbridge.
So I'm now here without my order and nobody answering me at all from Knightsbridge. Customer service was probably an option that they didn't want to invest in.

22. heinäkuuta 2023
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Vastaus yritykseltä dualbandchinstrap

Hello Florian. We are so sorry for all the inconvenience caused. We created a new order for you August 29th, and shipped on September 4th. Your DHL tracking number was 5443160870, and it arrived Monday, September 11th. I hope the chinstrap is working for you. If you have any questions, please let us know.

Saanut 2/5 tähteä

This is clearly a very well-made

This is clearly a very well-made, well thought out product that just does not work for me. I found it extremely hot, and could not tolerate it for more than 30 minutes. Also, the Velcro straps were very irritating under my chin. I was using it with CPAP and the headgear straps would get tangled with the Velcro and the bulk of the “cap.” I persevered for a few nights, and then gave up. As there was no satisfaction guaranteed warranty it was an expensive failure.

9. elokuuta 2023
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Vastaus yritykseltä dualbandchinstrap

I'm sorry the chinstrap didn't work for you, I would recommend you trying the premium design as it is more comfortable. We can you a 50% discount on your next order!

Saanut 4/5 tähteä

Good product

Good product. Works well. The size is too big. So I'm not sure if the measurement instructions were right. I may need to purchase a smaller size because it rides up in the front.

6. elokuuta 2023
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Vastaus yritykseltä dualbandchinstrap

Hi Michael, thank you for your review! Your feedback is very important to us, including with all sizing issues. If you purchase a smaller size next time, please let us know how it goes.

Saanut 5/5 tähteä

Best Chin Strap

Works great using a full face mask. You will only breath through your nose and your mouth will stay shut as it should be during sleep. This will help the body's Nitric Oxide production vital to all areas of your health.

20. heinäkuuta 2023
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Vastaus yritykseltä dualbandchinstrap

Hi Steve. We are sorry it took a while to respond to your review, but we just want to say thank you so much! We are so glad it has worked well for you :)

Saanut 4/5 tähteä

The best I've found

This is by far the most effective chin strap that I have found. One small flaw keeps it from 5 stars. That is in my opinion the lack of adequate padding on the skin side of the non elastic strap. This in my case keeps me from a tight enough jaw closure.

6. elokuuta 2023
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Vastaus yritykseltä dualbandchinstrap

Hi Dennis, thank you for your review! We are so glad you find the chinstrap effective and thank you for your honest review on the padding. All feedback is very important to us.

Saanut 4/5 tähteä

Great chin strap unless you also have jaw drop in addition to mouth breathing.

This chin strap is probably the only strap that addresses the angle of keeping the mouth shut without pulling your chin backwards and defeating the intended purpose. I give it 5 stars for that. But in my particular case, this strap almost chokes me when pulled enough to keep my jaw from dropping. Also, please make an updated strap that doesn’t make your head hot because it’s like wearing a beanie to bed underneath all that cpap gear. Thanks for asking.

2. elokuuta 2023
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Vastaus yritykseltä dualbandchinstrap

Hi Steve, my apologies for taking so long to reply to your review. We really appreciate the honest and positive feedback! The elastic band should hold most of the force, and the coloured band should only be applied gently, if this is still an issue it is possible for us to make a custom order, to give you the support needed. I will pass your comments on about heat retention.

Saanut 2/5 tähteä

Disappointed

I think they have a quality product, but i had a disappointing customer service experience.

23. heinäkuuta 2023
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Vastaus yritykseltä dualbandchinstrap

Hi Bob, we are sorry for the delay in responding to your review. We are also sorry that you had a negative experience with customer service. We have been in the process of improving customer service, so if you decide to order in the future you should have a more positive experience. Thank you for your honest feedback, it means a lot to us.

Saanut 5/5 tähteä

Best of dozens bought

I've wasted money on a dozen or more chin staps from Amazon and ebay and none come close to how this one works to support a healthy closed mouth. Even my dry mouth has reduced to 95% and can sleep the 1st 6 hours without 1 wake up. Will buy more if this thing ever wears out

21. heinäkuuta 2023
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Vastaus yritykseltä dualbandchinstrap

Hi Chris, thank you so much for your positive review! We are so glad to hear it works perfectly for you. Your feedback means a lot to us :)

Saanut 5/5 tähteä

Great customer service

Great customer service
Using The dual strap is the only way I can use cpap machine successfully. This saved my life. It works great!!!
⭐️⭐️⭐️⭐️⭐️

20. heinäkuuta 2023
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Vastaus yritykseltä dualbandchinstrap

Hi Bruce, thank you so much for your positive review! We are so glad to hear it works perfectly for you, your feedback means a lot to us :)

Saanut 1/5 tähteä

I paid for 2 day shipping

I paid for 2 day shipping, which meant it should have arrived on a Tuesday. It didn't arrive until Wednesday of the following week. I did call them and they explained they were migrating to a new system and apologized, but had I not called I'm sure they would have not refunded me. The product does not work for me. It makes my snoring worse as indicated by OSCAR. I do not recommend the product, or the company.

15. heinäkuuta 2023
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Vastaus yritykseltä dualbandchinstrap

Hi Derick, firstly I would like to apologise for all of our shipping issues. We have updated our shipping methods, so this will not happen in the future. Secondly, I am sorry to hear our product doesn't work for you. If you would like to give us further feedback on the product, please email support@dualbandchinstrap.com and we will gladly be of assistance

Saanut 4/5 tähteä

Return Customer

This is my 2nd purchase. Sturdy item and works for me.

28. kesäkuuta 2023
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Vastaus yritykseltä dualbandchinstrap

Hi Patricia, thank you so much for your positive review. We are so glad to hear it works for you and thank you for being a valued customer.

Saanut 5/5 tähteä

Very effective and comfortable, buy it.

You don't need to have the straps too tight in order to hold your jaw in the proper position, which makes it comfortable and effective. On an older version that I have, the Velcro had the hard, scratchy type on the cap and softer on the straps. I had to use a cloth barrier between the tubing of my Airfit N30I and the cap, as I feared the Velcro could be too abrasive and eventually damage my mask. With the new one I recently received, the scratchy Velcro is on the straps and the softer Velcro is on the cap. This simple switch now makes it ideal for masks like my N30I and Dreamware etc..

9. heinäkuuta 2023
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Vastaus yritykseltä dualbandchinstrap

Hi Stanley, my apologies for taking so long to respond to your review. But, thank you so much for such a positive review! We are so glad to hear you like our product, and that it works well with your specific CPAP equipment. Your feedback is very valuable to us.

Saanut 4/5 tähteä

Did the job

The cap is comfortable. I always make the straps to tight readjusting with Cpap headgear on

28. kesäkuuta 2023
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Vastaus yritykseltä dualbandchinstrap

Hi Brenda, sorry for the delay in responding to your review, but we are so glad to hear it is comfortable for you! Thank you for your positive feedback :)

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