Prompt service. Initially I ordered the bare tool. Next day I changed my mind & arranged to pay the extra for the full tool, battery & charger . DTW retrieved my original order from despatch and subst... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Having purchased a Stihl battery roller lawnmower from DWT T&M Ltd with which was a flawless purchase with product arriving within delivery time and and well packaged, I decided to buy the Stihl Scari... Näytä lisää
Goods arrived in good order and at a good price . However delivery let them down , was not as promised and had issues with the correct address inspite of it being given correctly from the start
The best customer service I have ever received. After an initial phone call I drove across to DTW for some face to face advice. After talking through my needs Chris and his boss (apologies forgot name... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yhteystiedot
Unit 1, Adlington Central Business Park, Adlington, , PR7 4AY, Chorley , Yhdistynyt kuningaskunta
- 01257422200
- sales@dtwtools.co.uk
- dtwtools.co.uk
4,7
Erinomainen
584 arvostelua
Pyytää asiakkailta arvosteluja
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On vastannut 90 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
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Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Vastaus yritykseltä DTW Tools & Machinery Ltd
Hi D Thresh,
Thank you for the lovely review. We really appreciate it and we look forward to serving you again in the future.
Kind regards,
Christopher
Easy experience fast delivery all good
8. huhtikuuta 2026
Vastaus yritykseltä DTW Tools & Machinery Ltd
Hi,
Thank you for the lovely review. We really appreciate it and we look forward to serving you again in the future.
Kind regards,
Christopher
Good quality product at a good price…
Good quality product at a good price and delivered in good time
14. huhtikuuta 2026
Vastaus yritykseltä DTW Tools & Machinery Ltd
Hi David,
Thank you for the lovely review. We really appreciate it and we look forward to serving you again in the future.
Kind regards,
Christopher
Vastaus yritykseltä DTW Tools & Machinery Ltd
Hi Mike,
Thank you for the lovely review. We really appreciate it and we look forward to serving you again in the future.
Kind regards,
Christopher
EGO Power Hedge Trimmer
I bought an EGO Power HT2410E Hedge Trimmer, since I already have various EGO garden tools. The best price I could find on the web plus next working day delivery by courier. **Absolutely Perfect**
6. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä DTW Tools & Machinery Ltd
Hi Mike,
Thank you for the lovely review. We really appreciate it and we look forward to serving you again in the future.
Kind regards,
Christopher
Heavier than I thought as two batteries…
Heavier than I thought as two batteries have to be used, but good strimmer overall
2. huhtikuuta 2026
Vastaus yritykseltä DTW Tools & Machinery Ltd
Hi Jane,
Thank you for the lovely review. We really appreciate it and we look forward to serving you again in the future.
Kind regards,
Christopher
Vastaus yritykseltä DTW Tools & Machinery Ltd
Hi Paul,
Thank you for the lovely review. We really appreciate it and we look forward to serving you again in the future.
Kind regards,
Christopher
SUPERB CUSTOMER SERVICE 🌟 Would like to thank DTW for outstanding…
Would like to thank DTW for outstanding customer service 🌟
Purchased a brushcutter 20th Aug 2025
As we have only 2days ago opened the package. We discovered a missing part. We contacted DTW and they responded immediately. Within discussing our problem they have happily resolved our issue and are dispatching the part tomorrow.
I would again like to thank DTW for outstanding and speedy service 👏
We have ordered before, we will certainly order again 😊
21. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä DTW Tools & Machinery Ltd
Hi Hayley,
Thank you so much for the kind and thoughtful review. This really does mean a lot to us. We appreciate your time whilst we looked into the issue and to hear we found a way of resolving this for you is fantastic news!
It's been an absolute pleasure to assist you with this and please don't hesitate to get in touch if there's ever anything else we can help with.
Kind Regards,
Dan.
Excellent service
Excellent service. Prompt delivery. Ordered the wrong product in error and team fixed my mistake with ease.
23. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä DTW Tools & Machinery Ltd
Hi David,
Thank you for the lovely review. We really appreciate it and we look forward to serving you again in the future.
Kind regards,
Christopher
Ordered a machine 22 days ago have had…
Ordered a machine 22 days ago have had zero communication from this company. I have rang 4 times each time they say it will be with me tomorrow. I left a negative review on google. They LIED in their reply saying i jad been made aware of complications and that they had told me of this. Utter lies they have never made contact or offered a reason for delays just stalling tactics. Terrible customer service and lies in their reply i had to hire a plate compator for 4 days while waiting for this delivery. Awful awful company. It would be so bad if they were honest to me and their reply on google. This is the worst service ive had in recent memory
22. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä DTW Tools & Machinery Ltd
Hi Hanz,
As mentioned on Google, we really are sorry first and foremost that you were left unsatisified with the service provided. However I must stress first and foremost that no lies were told here.
Is it correct that unfortunately the machine you ordered had to be built before despatch and there were some delays with this process, however after the last time we spoke to you about it, we had received an update from the courier (as mentioned in the response on Google) that the delivery had been refused, therefore we had been expecting for it to be returned back to us.
Following this, I was able to speak to you myself on Wednesday this week, where I found out that you did in fact still need the plate and didn't refuse the delivery. After finding this out I escalated things with our courier to get this delivered urgently, and I can see that it was delivered later that same day for you.
I also mentioned on Wednesday this week that I would come back to you to provide some resolution for the issues and delays here. Since then, I have tried multiple times to get in touch, left voicemails and emailed, but I'm yet to hear back from you. We have therefore tried everything we can to get this resolved, but we cannot do this without being able to speak to you.
If you would please respond to our emails or call us back on 01257 422 200, we'd be more than happy to pick up this conversation and hopefully find some resolution for you.
Kind Regards,
Dan.
The best customer service I have ever…
The best customer service I have ever received. After an initial phone call I drove across to DTW for some face to face advice. After talking through my needs Chris and his boss (apologies forgot name) ended up recommending a better alternative to the solution I had in mind. The solution DTW reccomended was about 25% cheaper and far better suited to my needs. Thanks
20. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä DTW Tools & Machinery Ltd
Hi Peter,
Thank you very much for taking the time to leave such a lovely review. We really pride ourselves on offering an honest and helpful service at all times, so it's great to hear Chris and a member of management continued this. I'll be sure to let them know about your feedback which is greatly appreciated.
Thank you once again for visiting us, hopefully we'll see you again very soon!
Kind Regards,
Dan
Vastaus yritykseltä DTW Tools & Machinery Ltd
Hi Pete,
Thank you for the lovely review. We really appreciate it and we look forward to serving you again in the future.
Kind regards,
Christopher
A great company to buy from
Never brought anything from DTW before, I needed some new battery Stihl equipment to replace my petrol equipment.DTW showed to be cheaper for what I wanted at the time of purchase they kept me well informed of delivery, I can’t fault them in anyway they have a good range of equipment to suit most budgets. I will definitely be buying from DTW in the future
27. maaliskuuta 2026
Vastaus yritykseltä DTW Tools & Machinery Ltd
Hi Warren,
Thank you for the lovely review. We really appreciate it and we look forward to serving you again in the future.
Kind regards,
Christopher
Warning for customers
WARNING. If your order it time critical, or you live outside their normal delivery area, do not use. I placed an order, over £700. Paid the £25 delivery (3-5 day) fee for being in Scotland. Nothing arrived. Used the helpline, was told there was some confusion with the address. Nothing arrived. Called them, pointed out this was time critical, they promised deliver. Nothing arrived. Called again, more excuses, but would definitely be here. Nothing arrived and the delivery company now say, next week. Now going through refund process and two weeks wasted. Will never waste time with them again.
18. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä DTW Tools & Machinery Ltd
Hello Brian,
We really are sorry to hear there's been a delay with our courier delivering your order. Unfortunately the address comes under a remote part of the Scottish Highlands for our courier, so we've found after speaking to them that it currently requires an additional sorting process to complete delivery in this area. At the time of writing this I can see it's at the delivery warehouse and so we're expecting that to be delivered today if it's still suitable to you, but yes unfortunately it is arriving 2 days later than expected due to this reason.
This isn't always the case so I'm afraid it's something we've only uncovered after speaking to them about this delivery. We do generally operate on a 3-5 day delivery service for Highlands so there is absolutely no excusing that the courier has been late in getting this to you, however we do have a very high success rate for on-time deliveries and for Mainland UK we often provide next-day services.
Whilst we do constantly strive to ensure our couriers match the service we expect, unfortunately there may be things out of our control which we have to react to. I can certainly see our team have contacted the courier multiple times to resolve this for you so I do hope that we've done enough to resolve what we could, but again I'm very sorry to hear if that wasn't enough on this occasion.
If you do wish to discuss this one further with us, please call 01257 422 200 or email website@dtwtools.co.uk about this situation and this will be flagged to a member of Management.
Kind Regards,
Dan
Amazing service
Amazing service, really helpful staff and quick delivery. I couldn't be happier with this company!
2. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä DTW Tools & Machinery Ltd
Hi Leona,
Thank you for the lovely review. We really appreciate it and we look forward to serving you again in the future.
Kind regards,
Christopher
Vastaus yritykseltä DTW Tools & Machinery Ltd
Hi Steve,
Thank you for the lovely review. We really appreciate it and we look forward to serving you again in the future.
Kind regards,
Christopher
Excellent Oorder and delivery experience
Order and delivery experience was 2nd to none
26. maaliskuuta 2026
Vastaus yritykseltä DTW Tools & Machinery Ltd
Hi Mrs Mitchell,
Thank you for the lovely review. We really appreciate it and we look forward to serving you again in the future.
Kind regards,
Christopher
Avoid
Ordered an electric pole saw listed as "in stock for 48h delivery". Had to chase repeatedly and got a stream of increasingly implausible excuses. Arrived 3 weeks later: The saw had been crushed in transit. Packaging had previously been torn open and re-sealed with tape, and internal packing and instructions had been removed (photos available on request). Luckily I was present and refused to accept the delivery from the courier (DX). On contacting DTW's manager, I received an apology and refund; but also the promise of an explanation and compensation, both of which have failed to materialise.
In common with other reviewers' comments, my suspicion is that DTW is advertising some products as in stock but attempting to fulfil them using "Just In Time" logistics. My order had the appearance of an article which had been previously bought by another customer then returned, and was being passed off as brand new.
8. huhtikuuta 2026
Oma-aloitteinen arvostelu
Great tool shopping experience
Great tool shopping experience.
Good range of tools for all aspects of work.
Easy selection and payment method.
Good delivery service.
31. maaliskuuta 2026
Vastaus yritykseltä DTW Tools & Machinery Ltd
Hi Steve,
Thank you for the lovely review. We really appreciate it and we look forward to serving you again in the future.
Kind regards,
Christopher
Vastaus yritykseltä DTW Tools & Machinery Ltd
Hi Rajiv,
Thank you for the lovely review. We really appreciate it and we look forward to serving you again in the future.
Kind regards,
Christopher
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