Driver Guardian Arvostelua 1 525

TrustScore 5/5 tähteä

4,8

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

I have had to use Driver Guardian quite a few times over the years and every stage of the way I felt kept in touch and supported. One time I had a 94yr old passenger and when I called DG discover... Näytä lisää

Saanut 5/5 tähteä

Excellent service, polite and helpful, I had a flat battery, but luckily someone in the car park had jump leads and it started, I was grateful because I had a Dr's appointment. I rang back immediatel... Näytä lisää

Saanut 5/5 tähteä

Brilliant service! Broke down on M1 at Leicester. Rang Driver Guardian and had a response from a breakdown company within half an hour. Unfortunately the M1 closed due to an accident so the recover... Näytä lisää

Saanut 5/5 tähteä

Prior to taking out Legal Protection insurance my wife and I insured with our respective Car Insurance at an additional cost of approximately £52.00 per annum. We changed to Driver Guardian about 4 y... Näytä lisää

Yritys on vastannut

Yrityksen tiedot

  1. Vakuutustoimisto
  2. Autovakuutusyhtiö
  3. Auton korjaus ja huolto
  4. Autohuolto
  5. Asuntovaunu- ja matkailuautovakuutukset
  6. Hinauspalvelu

Tietoja yrityksestä Driver Guardian

Yrityksen kirjoittama

Driver Guardian offers excellent value Breakdown Cover and Motor Legal Protection. Our 5 Star Breakdown Cover is for any vehicle type Car Breakdown Cover, Motorhome Breakdown Cover, Motorbike Breakdown Cover, Camper van Breakdown Cover, Commercial Breakdown Cover, Taxi Breakdown Cover, Multi Vehicle Breakdown Cover Personal Breakdown Cover Driver Guardian Breakdown cover is highly rated by the most important people, Our Members. We Pride ourselves on transparent cover and our Members being able to easily speak to a human on the other end of the line when they need to call us. What is Motor Legal Protection? A Motor Legal Protection Plus policy from Driver Guardian covers legal expenses which result from a car accident that was not your fault. This type of policy is often included as an add on for your road risk insurance. Driver Guardian Motor Legal Protection covers the driver and not the vehicle, this means that if you have more than one vehicle you only need one policy, this can lead to big savings on your vehicle insurance overall. Driver Guardian also do family deals on Motor Legal Protection so you can save even more by getting a group or Family policy. You can see our Breakdown Cover here Breakdown Cover Driver Guardian is Authorised and Regulated by the FCA number 546256.

Yrityksen kirjoittama

Discount for Existing Members

We give a 10% loyalty discount to existing members

We give a 10% loyalty discount to existing members
Driver Guardian Rewards Loyalty, we listen to what our members ask for. One of the main concerns with the breakdown cover industry is hidden costs and big price increases. Driver Guardian gives a 10% loyalty discount upon renewal.

Yhteystiedot

4,8

Erinomainen

TrustScore 5/5 tähteä

2 t. arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Pyytää asiakkailta arvosteluja

Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja

On vastannut 100 %: iin saamistaan huonoista arvosteluista

Vastaa yleensä 48 tunnin sisällä

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

The rescue arrived promptly with no…

The rescue arrived promptly with no problem asked the problem fixed there and yhrn with no need for a garage polite well mannered friendly employee great job.

24. huhtikuuta 2025
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Vastaus yritykseltä Driver Guardian

Thanks so much for your feedback David we love to hear we have done a great job.

Saanut 5/5 tähteä

Excellent Service

Good service and quick response

23. huhtikuuta 2025
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Vastaus yritykseltä Driver Guardian

We are happy you found our service to be good thanks so much for your review.

Saanut 3/5 tähteä

i found your web site to get around in…

i found your web site to get around in end I had to phone to renew my policy.as for service i cant comment in years i have been with guardian luckily i have not had to use it.

4. huhtikuuta 2025
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Vastaus yritykseltä Driver Guardian

Hi Norman, thank you for the review, I'm happy to hear that we resolved your renewal over the phone, we have a dedicated phone team in the UK and calls are answered nearly instantly. Rest assured if you ever need the service we will be there for you.

Thanks
Gareth Halsall
Driver Guardian

Saanut 4/5 tähteä

The service was not very good

The service was not very good as I had to wait for about 2 hours before I got anyone out to me as I am a amputee and in a wheelchair I could not go anywhere so I would like to have a better service in the future

5. heinäkuuta 2024
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Vastaus yritykseltä Driver Guardian

Hi Susan thanks for the review, we always keep wait times as low as possible, I am sorry to hear you had a slightly longer wait than we expect, we do prioritise jobs based on circumstances and we will always aim to be with you as quickly as possible.

Thanks
Gareth Halsall
Driver Guardian

Saanut 5/5 tähteä

Breakdown cover

First rate service all the time

5. huhtikuuta 2025
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Vastaus yritykseltä Driver Guardian

Thank you so much we are grateful for your kind words.

Saanut 5/5 tähteä

Great company

Great company, easy to deal with.

2. huhtikuuta 2025
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Vastaus yritykseltä Driver Guardian

Thank you very much for your review it's great you find us easy to deal with.

Saanut 5/5 tähteä

The battery on our motorhome needed…

The battery on our motorhome needed replacing,from first call to successful repair was 4 hours.and called us every 40 minutes with updates.touring spain at the time.november 2023.

5. huhtikuuta 2025
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Vastaus yritykseltä Driver Guardian

Thank you very much for your feedback
It's so good to hear you were dealt with successfully and where kept informed.

Saanut 4/5 tähteä

The wife and me was very happy with the…

The wife and me was very happy with the way we were looked after taken to the garage and then to our house just couldn't fault services

6. huhtikuuta 2025
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Vastaus yritykseltä Driver Guardian

Thank you very much for your review
It's pleasing to hear you were happy with our service.

Saanut 5/5 tähteä

I stumbled accross Driver Guardian a…

I stumbled accross Driver Guardian a few years ago when my breakdown cover had tripled even though I hadn't used it..
Wow what a difference in price..has even gone down in price the last couple of years..website really easy to use..Have recommended to family and friends who have also taken out breakdown cover with Driver Guardian..
Thank you..Brilliant

2. huhtikuuta 2025
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Vastaus yritykseltä Driver Guardian

Thank you so much Stella for recommending us it's excellent you are pleased with our pricing.

Saanut 5/5 tähteä

Geoff Burch, Superb company

Very timely response I must say, I wasn't kept hanging around for ages as with some other breakdown companies right on the money, got them to call at my house on time, efficient knowledgeable engineer nothing was to much trouble for him, but most of all this company are very competitive in their prices they even give you a discount if you don't call them out, I've been with them for a number of years now and never been let down 5 STARS for sure

29. maaliskuuta 2025
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Vastaus yritykseltä Driver Guardian

Thank you so much Geoff we are so pleased you are happy with Driver Guardian.

Saanut 5/5 tähteä

I renewed on line which was really…

I renewed on line which was really easy. I have been with Driver Guardian for 5 years and when we had to make a call when on holiday 2 years ago we were very pleased with the service.

2. huhtikuuta 2025
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Vastaus yritykseltä Driver Guardian

Thanks very much we really appreciate your feedback and are glad to know you are pleased with our service.

Saanut 1/5 tähteä

If i could give zero stars I would.

If i could give zero stars i would.
Yet another selfish company attempting to charge at the end of a free trial despite the services being cancelled by the customer. Thankfully I had cancelled my card in the days prior so the payment bounced. Absolutely disgusting.
Trust pilot also are asking for a reference number to prove this is a real review. But driver guardian never even sent me a confirmation email so I don't have one.

15. huhtikuuta 2025
Oma-aloitteinen arvostelu
Driver Guardian-logo

Vastaus yritykseltä Driver Guardian

Hi Jay/Lauren Paling

We have reviewed the feedback and constructed a timeline of events that explain the situation and hopefully provide some insight and context for anyone that reads your version of events and gives our side of the story.

I must state at this point that we are in no way a company that mistreats people, we work harder than anyone in this industry not to do so, this is why we take your words so seriously.

Lauren or Jay signed up for a free trial and entered payment information, the account and the payment seem to be in a mixture of Lauren and Jay’s name, the payment does not match the name on the account, so it is unclear who did what.

I called Jay on Monday to advise the payment was due but down to a technical error, which it now appears was your card being cancelled, the payment had not gone through and had also not cancelled off, and to see if we should cancel or reinstate.

Jay asked I cancel so we marked the account cancelled, I advised Jay he would not be charged and even if it was too late to catch the payment he would be refunded the £7.23 in full immediately. Jay was fine with this.

We received a call from Lauren on Tuesday morning to say a payment intent had failed, I spoke to Lauren and informed her that no payment had been taken and that the matter had been handled with Jay the day previous.

Our accounts department then called Lauren back to double confirm this was the case and reassure no funds would be taken and that we do not even hold the card number as it sits with the payment provider. It was explained that the payment and accounts being in different names and the cancelling of the card had caused the confusion.

Following these efforts we later received Lauren’s review, which we had to ask to be altered as it contained statements that where not accurate, such as that we had taken money.

I appreciate after our third telephone conversation Lauren is hyper aware around this issue due to recent personal events and understand why this might trigger a reaction, I feel on the basis of what has happened, the steps we took, and what has been written, your reaction is not proportionate.

Thanks
Gareth Halsall
Driver Guardian

Saanut 5/5 tähteä

Speedy response

Email answered swiftly and actioned immediately.

28. maaliskuuta 2025
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Vastaus yritykseltä Driver Guardian

Thank you for your feedback it's good to hear your email was dealt with quickly.

Saanut 5/5 tähteä

Reduction on my renewal

Thankfully I have not had to use this service but I did get a reduction on my renewal because of this.

1. maaliskuuta 2025
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Vastaus yritykseltä Driver Guardian

Thank you for your feedback Ian.

Saanut 4/5 tähteä

Always easy to renew never had a…

Always easy to renew never had a problem.I have never had to make a claim on my policy so far so cannot comment on response to a calol out .

1. maaliskuuta 2025
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Vastaus yritykseltä Driver Guardian

Thank you very much for your review Mr Wright.

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