donpablocoffee.com Arvostelua 

I wanna give “0” but I don’t see
I never seen like this awful company always late
You can wait your order more than 2 months
Awfully

Adding on to what others have said. Great coffee. Unreliable delivery and poor customer service. I placed an order on 2/18/25, received an update on 3/3/25 saying the shipment was delayed because of supply chain issues, received the same message on 3/6/25. It's now 3/18/25 with no additional follow up. I tried calling DP customer service but received their answering service. Buyer beware.

While the coffee is great, the shipping delays occur so frequently that you can't count on getting coffee delivered. The shipping delays are a regular occurrence, more regular that actual shipments. Too bad -- like I said, the coffee is great but can't count on getting it.

Don Pablo's coffee is excellent at fair prices, but (and it a BIG "but") they have absolutely no clue when it comes to logistics.
They always ship many weeks late. No matter how early you place an order it is guaranteed to come very, very late with numerous notifications not giving you any idea of when they will ship.
Easily the worst service of any company we have ever dealt with.

Not only did I wait over a month to get my coffee the Bourbon barrel coffee had zero flavor.

Worst customer service ever. They charge you for your orders and never shipped. Over a month now. And I'm a long time customer!
Called numerous times and get a answering service. Never a call back.
Called credit card company to get my payment back.

Don Pablo has set the bar sky-high for quality and customer care! I placed an order just before Christmas, and while there was a slight delay, their customer service turned it into an outstanding experience. A friendly email explained that one item was out of stock and offered me the choice to wait or get a refund. I chose to wait—and I’m so glad I did!

When I reached out later for an update, the owner himself responded quickly and explained that the beans hadn’t met their impeccable quality standards due to a challenging crop year. Instead, he offered me a premium, private-label coffee as a substitute. I accepted and received my shipment promptly. Let me tell you—the coffee was absolutely delicious!

To my surprise, once the originally ordered beans met their high standards, they sent them to me for free. WOW! Talk about going above and beyond!

From the outstanding bean quality to their phenomenal customer service, Don Pablo has earned my loyalty for life. Every cup is packed with incredible flavor, and their dedication to their customers is unmatched. If you’re looking for amazing coffee and a company that truly cares, Don Pablo is it.

Had been a subscription customer since 2020 (5lb bag of Organic Med Dark roast beans), Have had a few delays but nothing crazy bad. Skip to 2024 absolute distaster! July and August orders never came (they debited my debit card on file though) Multiple emails, got a reply it would be shipped in a week. Never shipped, 7 phone calls that just went in a loop back to the main menu when trying to leave a message when choosing orders. Ended up disputing the 2 charges with my bank. Finally refunded. A very sad breakup with Don Pablo, Turned multiple friends on to them years back. I have been a loyal customer for 5 years almost. Very sad because I loved there coffee!!

I have had an order take up to 3 months, just ridiculous. Tell me it’s a supply chain problem.I get it! it can happen. Placed an order on the 1st nov, still haven’t seen it. Place the order on the 11th nov haven’t seen that either. Then on the 18th, they send me a bogus tracking number for United States Postal Service. The tracking number indicates that they’re still waiting for Item from Don Pablo coffee.
Called US Postal Service and it wasn’t picked up by them. These company continually has excuses and just continually stalling my shipment. But they sure as hell take your money pretty fast.
Be for warned.

Take your money before shipping, then never ship. You have to constantly write and call. Unbelievably bad business practice that's been going on for over a year. I was told there was a problem with supply. OK, that's fine. Don't charge me then until you have the product. I was charged for a shipment, never got it, then months later when my next subscription shipment was due, I was charged again and never got it either. That's 2 charges and no product. I cancelled one order and waited for the other one because they said the problem was worked out, it finally came after months. Now I'm going through this dance again...paid 10 days ago and no word of shipping. I'm looking for a new coffee brand, tired of these games.

I am on a subscription and had been charged in September for coffee that has not shipped, and it is November now. Charging way before even having something to ship is not a good practice, I called and let them know last time they did this, but they did it again.

They take your money then never ship the product. If you call you get an answering service, not the actual company. If you email them they never respond. Avoid.

Horrible experience. Customer for over a year, their coffee is good but, while they charge my credit card immediately, their shipment dates were erratic and increasingly days and then weeks late. Sadly now I have an order unfulfilled for over two months for coffee that to this day is still shown as available on their website.

Slow shipping, if you order it can take SIX weeks for them to send it, four weeks to say they will ship soon. This company is run by a bunch of MORONS, and they can't possibly survive like this. It takes a company with a decent product a lot of effort to annoyoff customers, and I'm one angry off customer

Coffee is fantastic.

I have been a subscriber for years. The delivery has been inconsistent over the past 18 months, and most months have been delayed (they always charge on time). I am currently two months behind on a delivery.

They always offer a refund, but I want a working subscription service. The product/price has been worth the hassle because I assumed it would smooth out, but unfortunately, it seems to be getting worse and worse.

I am so bummed by this. I feel sorry for their customer service team.

These people are liars and thieves. For years I've been a customer. Now, I consistently do not receive my subscription coffee for 2 months after I paid for it. I now have 17 lbs of coffee owed to me by these weasels. I have received countless form emails saying the same thing, the part that is the worst is "your coffee should arrive next week" stupidity. It's a scam system of taking money and not delivering product. they are not a member of the BBB for some reason. Screw em all.

I've ordered from Don Pablo Coffee (aka Burke Brands LLC) a few times between 2021 - 2024, and look forward to my last and final order with them arriving. Sorry, fellow coffee lovers - but avoid ordering from this company. I'm echoing several other negative reviews here - I placed an order on Sept 1, 2024, and today (Oct 6th) the only notification I received (Sept 23rd) was an insufficient, generic notice to all customers about delays. If your supply chain is failing consistently or you don't have the resources to support online orders, first inform your customers more than 3 weeks after their order and consider just disabling your e-commerce shop altogether. This has occurred every time I've ordered from them. You'd think that they're literally shipping each bean, one at a time, roasting each bean one at a time at this rate. Or perhaps this company thinks they can run on a lean staff. Over a month for any order? How do tons of other coffee companies provide quality coffee in a fraction of the time from order to receiving product? Burke Brands LLC should reconsider their business model because it's failing their customers. Unacceptable service.

Placed an order for the first time a month ago. I wish I had seen these reviews first. Same deal. Apologetic emails about shipping delays, offered to issue a refund (should I even bother? People are saying they never got their refund), and still no shipping date. And of course, they took my money the moment I ordered. Has anyone reported them to the BBB? Is this "company" just a scam?

I have been a customer of Don Pablo for a few years now. In the past I order the coffee and it is there in several days. For the last couple years something has changed. I ordered 10 lbs. on 8/13/24 and it still isn't here and no ETA yet...They have my money but I have no product...a few form letters asking if I wanted a refund. Can't get CS to answer the phone. This sucks
Don't buy from Don Pablo

I have had a subscription for Don Pablo coffee for a few years now. I receive 5 pounds every other month. This last year my deliveries have been slower and slower. They always charge you on the first of the month with no intention of filling your order. I keep running out of coffee, so I changed my subscription to monthly. currently I have paid for August and September and in another week they will charge me for October and have received no coffee. When you contact customer service they just tell you lies and state that your coffee is going out in a couple days. The only reason I do not cancel my subscription is I love the coffee! But horrible, horrible, customer service! UPDATE: 10/7/24 still no coffee from orders Aug and Sep 1st. Hopefully I canceled the October 1 order else my credit card would’ve been charged again! Each week I receive a generic email stating my coffee is shipping next week, but that I could cancel my order for a full refund. Good luck with that! If you go on the Amazon website, you can order the same coffee at a higher price and get it shipped in one or two days, so it seems they have the coffee and I cannot explain why they don’t ship it.