Dofreality Arvostelua 

There customer service is top shelf. I had my first experience with the DOF h3 at MSFS expo, but I didn't buy it. I got home on Monday and decided to order on Friday. No show discount,shame on me. Two days after I ordered here comes another discount. I emailed customer service and within an hour I had a credit back on my credit card. Now that's customer service!!!

I ordered a P3 and it worked great. As time went on DOF improved the product and offered upgrades as they made the new models better. I ordered updated gearboxs after a year or two and had no issue installing them. My P3 is going on 4 years now with no failures of any part.
Speaking of every part, every part can be bought from various well known sellers. So this thing will last me forever. Not sure who those other reviewers were dealing with but Igor at DOF has always taken care of me in a timely fashion on every upgrade.
The new models have really improved over time. DOF does not sit on there success but they listen to feedback and constantly improve the product. I am envious of the new machines with updated electronics and stronger frames. I use my P3 daily and it will put a smile on the face of anyone that sits in it.

I have had nothing but difficulty with dof.

The sorry tale is far too long to recite but, and trust me on this, do not believe the nonsense about their wonderful customer care. It is woefully bad.

Got my rig as expected, on time. Took longer than expected to put it together. The instructions are not optimal. Support team has been very responsive and helpful and always solved my problems the few times I've been in contact with them.

Worst Company to deal with,
Wasted 2 Grand, worked for about 4/5 times, the power pack exploded tried to get a replacement power pack in steed the tech guy was rude un helpfully ended up chucking it in the bin.

DONT Buy it from them...

Pray that you don't get a faulty unit

I bought the H6 on the 27. of October, it was shipped on 29. of November and I managed to get it build up at 22.12. (I had problems with screws and in addition not much time). The first few runs I noticed a strong stumbling when breaking in msfs but only on the left side. After a firmware update, the left side was completely unresponsive. Fast forward to now, the rig still doesnt work even though 110 Mails (not a typo, 110!) since 24.12.23 and 100+ hours on my side try to fix it.

I cannot say anything about the flight experience since it never worked. My main issues, concerns and finally reasons I would not recommend anyone to buy it:

- The Support responds most of the time around 1AM-2AM my timezone CET. If you live anywhere were you are not awake at this time this means every question, result or clarification waits at least 24h. If they don't answered your question --> another 24h.
- Support expect a moderate to high technical knowledge for a regular consumer for fixing issue. This relates to pc/software as well as mechanics. They have instructions online but it is full of typos and sometimes just outdated. Linked videos are outdated as well. 2 requests (with photos attached) I received so you get an idea (1:1 quote):
->" 5)check all silver power modules have a green LEDs on inside them ? and find the corresponding driver board and quickly click this two small buttons on it marked red (one at a time) the motor should rotate in one direction AND another"
->"Yes if the diode doesn't make the light come one you can put them back and try to Disconnect citron wire (#2 in the photo): and see if the light come back"
Another time I need to reset the sensors but the online instructions was just wrong. Depended on your technical skill, you might have trouble to follow.
- The support is friendly but have trouble answering all of the questions asked. In addition I have the feeling the try to keep you busy with tasks instead of fixing the issue once and for all. Other times they were engaged and solution focused but most of the time I felt really left alone.
—> they recommend a team viewer session to fix a issue but don't suggest a time slot. So you answer them with a suggestion you hope they can accommodate and wait in front of your pc hoping somebody connects.
—> After 1 month it was clear that one control box was faulty. I receive a spare control box (took another 2 weeks to ship) and had to pay for the custom fee. Even tough I asked 5 times for a refund (around 30€) with all invoices, support didn't even respond to that question and just ignored it. I don't expect to pay for replacement parts during the first months in my warranty.
—> they say they provide a label for sending back the faulty control box only to ask in the next mail if I already have sent it back (without providing it). I still not received the shipping label to this date.

So are there any goods?

- I can imagine that the rig will be quite cool if it will work someday.

I really hope that one day I can tell you how great the experience of flying in it will be and it was all worth it. Until this day, I cannot recommend buying one.