We can not recommend this company!
We can not recommend this company!
End of July, Dr. Roofing diagnosed our roof for water ingress.
We received a quote and had the work carried out.
After it rained, we noticed that the roof was still leaking.
A new diagnosis was made and a new quote made. We had this work done too, and agreed with Nathan to withhold payment of the invoice amount until we could be sure that the roof was now watertight. A dehumidifier was to be loaned to us and left to run in the meantime.
We were, however, then "bombarded" with pushy emails from his office demanding that we pay the withheld amount immediately - retracting the loan of the dehumidifier. We went ahead and bought one ourselves and paid half of the open sum owing as a concession.
After a phone call with Nathan, he asked us again to pay the retained amount and said that he would of course come back if water were to enter again. We too him at his word, and paid the remaining amount.
This was 5 days after the initial invoice was issued.
Since then the problem has continued, and we have been trying to reach him through all possible channels - but are being ghosted!
We paid Dr. Roofing a double-digit sum and gave them two attempts, but the problem was not fixed.
We have now found a specialist company that has determined that many of the tiles that were necessarily removed and replaced during the course of the ‚repair‘ were no longer laid in a composite pattern - allowing water to penetrate.
We do not yet know whether this is the "only" problem.
We are now wondering whether Dr. Roofing is a specialist company at all. Such knowledge / capability is pretty fundamental!
21. lokakuuta 2025
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