Taste wasn’t good. I ordered Ghevar, which is primarily a regional sweet, so i had low expectations but the google pictures of the shop showed a good one. The one i got was very disappointing, i have... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
It's a long story with this website. I will cut it short to poor website management with wrong delivery dates. They delivered the sweets 10 days post payment. To top it, they deliver to a shut drop of... Näytä lisää
Yritys on vastannut
Mooie toevoeging aan hoe wij de Indiase keuken kennen in Nederland. In plaats van zware curry's ligt de nadruk hier op indian streetfood en originele zoetigheden. Leuk interieur ook! Lieve en gastvrij... Näytä lisää
Yritys on vastannut
Voor het eerst in 45 jaar heb ik echt de Indiase keuken geproefd..hier in Nederland..vergeleken met andere indiase restaurant..is "DIVINE BITES" in Schiedam tot nu de allerbeste indias restaurant..hee... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Authentic Indian Sweets and Snacks in Europe
Yhteystiedot
2,8
Keskitasoinen
100 arvostelua
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Average Review
Rashmalai and Ghevar was not up to how I would have liked.
Kalakand was okay.
Pista Figs Laddo was delicious.
21. lokakuuta 2021
Vastaus yritykseltä Divine Bites
I am sorry to hear about that Sumit. Next time, if you do not like a product, please let us know and we will work with you to find a solution. Thanks, and see you again soon.
Voor het eerst in 45 jaar heb ik echt…
Voor het eerst in 45 jaar heb ik echt de Indiase keuken geproefd..hier in Nederland..vergeleken met andere indiase restaurant..is "DIVINE BITES" in Schiedam tot nu de allerbeste indias restaurant..heerlijk..ghar ke yaad ageyi..itna atjah khana tha..shaam en angel.. thank you
2. lokakuuta 2021
Oma-aloitteinen arvostelu
Vastaus yritykseltä Divine Bites
Thanks, Shaam. We are flattered. It was fun talking to guys this morning. See you soon, when we make Rajasthani food next time..
The food is exceptional. Made my day.
The food is exceptional. Memories took me back to my childhood. Highly recommended. Especially great as gifts. Packaging is chic.
The only thing was that there was no option on the website to select the time to pick up the food. In the end, I called them and it went well. So, it would be great if the pick-up orders could become more streamlined.
22. syyskuuta 2021
Vastaus yritykseltä Divine Bites
Thanks Shailja for your kind words. I am glad that you had such nostalgic experience. We grew up in Rajasthan and there is no place like that for Mithai and Kachori. That craving is one of the reasons that encouraged us to start Divine Bites.
We have taken your feedback about the pick up date/time selection to the technical team. I can't promise this for the next release (which will be targeted towards Diwali), but the one after should have this feature :) See you again soon at the store..
The Til and Gud Gajak tasted very good…
The Til And gud Gajak tasted very good ❣️ he was very happy getting it.
This I had sent for my brother based in Delft as a rakhee gift. The delivery happened quickly.
Happy to have found Divinebites (NL) 😇
17. syyskuuta 2021
Vastaus yritykseltä Divine Bites
Thanks, Ditisha. Look forward to seeing you again around Diwali :)
Cozy place for Indian desserts in…
Cozy place for Indian desserts in Schiedam . We tried samosa and vegan choco desert. It tasted great. I look forward to try other snacks in future .
15. syyskuuta 2021
Oma-aloitteinen arvostelu
Vastaus yritykseltä Divine Bites
Thanks Manasa. We look forward to seeing you again.
Great sweets!
Amazing packaging! Great taste! Lovely quality. Would definitely buy again! 1000% recommend to try.
27. elokuuta 2021
Vastaus yritykseltä Divine Bites
Thanks, for your kind words Ankita. It means a lot for our team. See you again soon :)
Vastaus yritykseltä Divine Bites
Thanks, Ankit. We look forward to seeing you again.
Delicious and authentic taste
Delicious and authentic taste. Timely delivery and eco-friendly packing. Topper!
31. heinäkuuta 2021
Vastaus yritykseltä Divine Bites
Thanks Ravi. We are glad that you liked it. Looking forward to your next order.
The Divine Bites are delicious and…
The Divine Bites are delicious and delivered quickly. The package was beautifull! I definitely will order again! Thank you guys!
29. heinäkuuta 2021
Vastaus yritykseltä Divine Bites
Thanks, Minke. We are glad that everyone enjoyed it at the party. See you again soon.
Always awesome 😎
16. heinäkuuta 2021
Vastaus yritykseltä Divine Bites
Thanks Anyesh. Your kind words always make our day extra beautiful :)
The peda had no taste or flavors
The peda had no taste or flavors. The milk cake we tried earlier was good. But this time it was very different preparation. It felt semi cooked and also was also breaking too much.
I find the quality is inconsistent and it keeps changing. Last time we tried Rasmalai and it was hard as rock.
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This is my reaction after reading the reply to review and after the owner called me to take down the review. I believe the first step towards the improvement of a business or service is to accept the feedback honestly and work on it. Conversely, the owner it seems wants only positive reviews and called me to say that if I don't have a positive review then I should take it down. To label my honest review 'as an angry reaction to ruin his business' is a reply to belittle and demonise customers feedback. I have had multiple instances in the past where the quality was not consistent and the taste was sub-par. I have given feedback in the past on the phone and this time I had ordered something for guests at home and it was embarassing for us to offer them food that was below standard quality. I hope you take this as a step towards improving the business and preparation and value customers feedback.
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I would not respond any more to the false statements made by the owner. Congratulations, you win and the customer loses. You have not tried to understand the real problem with the food, never acknowledged the quality issue and only tried to put the blame on customer -‘Not sweet to your taste’ If you think this helps the businesses grow then all the best!
8. heinäkuuta 2021
Vastaus yritykseltä Divine Bites
Thanks for your feedback. You are one of the regular customers, and we understand it might be a bit disappointing if it was not up to your satisfaction. However, you should also understand that sending fresh products by post always has some risk of mishandling. We do not use any preservatives and artificial ingredients/colors. Each order is sent from a fresh batch, and at times, it might be too fragile (depending on the product and handling during post).
For Peda - From our conversation, I understand it was not sweet enough for your taste. However, that is a choice we have made with our recipes. We try to keep the white sugar low due to health reasons. You can always indicate your individual taste preferences under the order notes.
As far as "Rock Hard Ras Malai" is concerned, we issued a full refund to your order. As a business, there are only a few things that we can do if something goes wrong with an order - Offer a replacement or refund. That is exactly what we did, no questions asked! If you want to post an angry review to ruin someone's reputation, you should also mention the action taken by the business. That is the only fair way to post a review.
Thank you!
------------ Response to the updated review 11/7
I am not sure what are you trying to prove? First off, we just called to understand what went wrong, and offered an explanation. Secondly, we didn't ask you to take down your review. Instead, it was a simple question - after our explanation, would you reconsider the review. To which, you said, I don't think so, and that was it. I didn't insist or argue . I am not sure how does it portray any of what you have mentioned above.
You have a right to post a review with your experience (good or bad), and as a business, we have right to post a response to explain the other other side of the story. The response was not meant to initiate a verbal war or "demonise" (BTW, interesting choice of word) your feedback.
While we are on the feedback, I would also like to point out - you never gave us any feedback on phone. You sent us a one liner email and we issued a full refund - no questions asked!
The only reason why we called was to understand the grievances and take necessary actions. In the response above, I have posted the exact same thing that I explained over the phone. I still do not want to argue or paint a wrong picture. You can still edit the review to post other things but we will maintain a dignified silence from here on, because we don't have anything to add.
Thanks,
The coconut laddu tasted amazing and…
The coconut laddu tasted amazing and the service is excellent. I will place an order again. The best Desi Laddus in The Netherlands🇮🇳💛🇮🇳
29. maaliskuuta 2021
Vastaus yritykseltä Divine Bites
Thanks, Renuka. We look forward to seeing you again. This time, try Punjabi Pinni. My personal favorites! It is made with Jaggery and other healthy ingredients so you can eat guilt free :)
Good authentic taste.
29. maaliskuuta 2021
Vastaus yritykseltä Divine Bites
Thanks Virendra. Look forward to seeing you again.
Simply Fantastic!!
Simply Fantastic!!! If anyone wants to enjoy proper Indian sweets, then this is the place you should order it from! Never fails to amaze. Some places have their own specialties, but this place have everything special. Kudos to the chef!
22. maaliskuuta 2021
Vastaus yritykseltä Divine Bites
Thanks, Shubham. We look forward to seeing you again.
Heerlijk en supermooi verpakt
Heerlijk en supermooi verpakt, echt een aanrader voor kenners of om kennis te maken met de Indiase keuken.
7. maaliskuuta 2021
Lovely sweets with authentic flavour…
Lovely sweets with authentic flavour and taste
27. helmikuuta 2021
Loved the taste of Ghewar
Loved the taste of Ghewar, it was awesome. if I am not worried about calorie ntake then I can eat a full piece of it.
31. tammikuuta 2021
Vastaus yritykseltä Divine Bites
Thanks Mukesh. Look at the bright side.. Extra motivation to run another few KMs :)
We look forward to seeing you again soon.
Great snacks
Great snacks, great packaging and awesome customer support. The gur gajak is a must try.
29. tammikuuta 2021
Vastaus yritykseltä Divine Bites
Thanks, David. We look forward to seeing you again.
I had a fantastic experience with Divine Bites
I had a fantastic experience with Divine Bites . Got very delicious items delivered..each items were super awesome. Plus customer support is top class ever ready to help. Thanks Divine bites.
22. tammikuuta 2021
Vastaus yritykseltä Divine Bites
Thanks Sunita. Your words mean a lot for our team. We look forward to seeing you again!
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