Dirt Store Arvostelua 

What a terrible experience uk's favourite yeah right!!! from the outside, they look like a big company, but in reality, it seems not nearly impossible to get hold of anyone in customer service. Does anyone actually work here? say they are a one-stop shop i don't think so had loads of mates who say the same thing. im not the best at using websites and like to phone a company who want to take my money and help advise with purchasing. Returns seem a bit poor as well have to request to send somthing back

First and last time ordering from Dirt Store, ordered a kit in the sale but was too big, wouldn’t let me exchange so would have to reorder and pay the full price of kit which is £200 when i only payed £150 originally. Anywhere else would price match the original purchase price but not dirtstore. So disappointed

Very easy website fast delivery

Ordered Wednesday came Thursday plus £20.00 cheaper than anywhere else

Totally let down by this lot, shows stock, take money, refunds 4 days later. Missed the weekend on bikes. Never again.

Great company fast delivery

Great range of good quality products, arrived quickly.

Awful customer service. I had purchased a a few hundred pound worth of items of which 2 had to be returned. I Had to request for return of items, pay for items to be returned and still chasing a refund after 1 week of company receiving items. Not great practice.

First of all I'm not a biker I'm a joiner who has an old injury that has been getting worse .I spotted the evs sb03 shoulder brace on the Internet and after some research decided to buy one .I got a great price in the dirt bike sale ,prompt delivery and a shoulder brace that really works and is well made. Top marks to dirt bike in all regards ,I highly recommend them .

Delivery by APC was atrocious

Excellent. Would highly recommend to anyone. Very helpful and even if you can’t find what your looking for they will get it sorted for you

Mega as always

Dirt Store quickly sourced a Hinson clutch hub & pressure plate and price matched two cheaper shops.
Lauren personally organised the shipment, which arrived within a couple of days- plenty of time to fit for weekend racing.
Very happy.

Didn't have the items in stock that were on the website showing in stock.
Only to be told this a week after ordering

I ordered at 3pm & phoned to see if they could send it out the same day. they said they’d ring the warehouse to see. My order arrived the following morning!!!

Excellent service!!!

Ordered a helmet for my son on Friday evening. Got the standard Shopify generated order email after processing. Both Monday and Tuesday come and go with no response and an order still sitting unprocessed (their own website claims that they aim to process orders same day) and I now have to chase on Wednesday (day 3 as I appreciate Friday evening doesn't count). To be told that Tuesday would be day one. Corrected this for them pointing out their own terms, to then be told the packing team have gone to pick the order and it's out of stock.
So one of two things have happened here, either a) they sell items that are not in stock due to poor stock management or b) they were so slow in reacting that somehow someone else bought the item (again poor stock management if this has happened).

Offered an alternative colour of helmet but ordered the specific one for a reason, if I wanted white, I would have ordered white.

Overall, first and last time I would use them, one mistake, yeah OK, but two in a single order just screams small business trying to act like big business and getting it wrong.

Everything was fine with my order from Dirt Store until the Matrix Utility Jug broke after minimal use. I contacted the company about a replacement, and they did initially acknowledge my request — which I appreciated. However, despite multiple follow-ups from my side, I never received any further response or resolution. It's disappointing to see a lack of follow-through on customer service, especially after acknowledging the issue. I expected better support.

Edit 13.06.2025
Thanks for the reply — but I have to say I’m disappointed with both the explanation and how the situation was handled. The can was never lifted or carried by the spout, so the supplier’s assumption is simply incorrect and doesn't reflect how the product was actually used.

What’s more frustrating is that I only received a proper reply after posting this review, despite having followed up previously. That alone shows the power of public reviews — something I shouldn't have had to rely on for a response.

I won’t be seeking a replacement through Dirt Store and will source one elsewhere. Going forward, I’ll be taking my custom to companies that stand by their products and respond more proactively to valid concerns.

Great product at an attrative price delivered rapidly.

Very fast delivery, had an issue which I needed to speak with customer service they went above and beyond to resolve. Highly recommended and will be purchasing in the future.

What a Fantastic company. Very satisfied with my recent purchase of a duo 16” 🤘the customer service from the team will have me back when the kids need an upgrade. Thank you very much.