Direct Plastics Arvostelua 557

Does what it says on the tin both product and delivery wise

As always, everything was fine.

Excellent service and delivery - would recommend and use again.

As per your phone request i have deleted my previous remarks, and would like to confirm this problem completely my fault. Thank you for your prompt attention with this issue and accordingly would recommend Direct Plastics and be using them in future.

Great service, great prices and superb delivery. Top company!

Great service,got exactly what I wanted,and when I wanted it,what else could a human ask for .
Be using you again.

excellant well organised company a pleasure to deal with

Tufnol arrived so warped it was unusable for the application. I did not expect flatness, but it was the worst I've seen in 16 years of using it.

Really informative website helped me select UHMWPE to recline my squat rack j cups and spotters. Easy the correct thickness and size. Fast delivery, great service.

I thought I'd purchased some material I'd search their site for only to find I'd bought something else that had come into my search criteria. I contacted Direct plastics and they said as it was standard sheet sizes they were happy for me to send it back for a full refund.

Nothing is too much trouble for these guys, great customer service.

I used the chat service for some advice, mainly about what sort of plastic was right for my situation. I got an immediate response online with useful advice followed quickly by a quote by email. I actually wound up buying an off-the-shelf product straight off the site and that was delivered quickly and well packaged.

Just what I needed. First rate quality and service. Would definitely recommend the company.

Very easy to order.Very quick delivery.And well securely packaged.

Couldn't have been better. From the website until delivery. Excellent highly recommended.

As usual - first class speedy service

First time I have used Direct Plastics and very pleased with the speed of service and quality of the product. Would happily recommend and will use them again. Thanks.

WILL NOT USE AGAIN.

Oliver Haddon
Attachments Wed, 29 Jun, 14:25 (1 day ago)
Hi, I ordered a 300 X 300mm piece of material. The piece measures just under 300mm, plus rip out on the cut means that this smaller than I ordered. I needed this to be the size I ordered?

Amy Barrett
Attachments
Wed, 29 Jun, 14:47 (1 day ago)
to me

Hi Oliver

Thank you for your email & sorry to hear you are not happy with your item

We use table saws and horizontal band-saws, so edges will have a sawn finish – this is the same with all of our materials & you will find this with most suppliers. Sheets are kept in the largest size & cut to a size like the 300 x 300mm square pieces, they don’t arrive in this size we cut & charge for the piece only. We only use sawing equipment, so we are unable to offer high precision items unless requested we can offer separate quotations for these. On all items there are tolerances and the image you sent is within tolerance , if you need a precision cut I would recommend looking into getting the material planed / CNC machined

We accept returns if you are unhappy with the material we can refund the order once this is back at our premises in a resalable condition

Again I apologise the goods are not as you expected Oliver – If there’s anything else I can do to assist please let me know

From: Oliver Haddon
Sent: 29 June 2022 14:26
To: Sales DPL <
Subject: Order 000187299

Wed, 29 Jun, 15:03 (1 day ago)
to Amy

Most suppliers over-cut so the usable area is what the client ordered, without floors.
If you had a sharp saw it would have been better.
I will make sure to never use Direct Plastics again. Your service is costing me much more than this material.
I will review your lack of service and accuracy everywhere. 299.5mm is not 300mm.
Oliver

Amy Barrett
Attachments Wed, 29 Jun, 15:11 (1 day ago)
Hi Oliver As all sheets are like this and 299.5mm is within in tolerance there is not much I am able to do on this occasion If I were to offer a replacement the

Oliver Haddon
Wed, 29 Jun, 15:30 (1 day ago)
You over cut one of the dimensions. Tolerance is not under size and is 300mm. YOU ARE AFTER ALL SELLING ENGINEERING SUPPLIES!

For my small purchase, a good service. Postage costs render such buys
dreadfully uneconomic.