When the item arrived it didn’t match the pictures on their website so I immediately sent it back for a refund. It took ages just to get a partial refund as they deducted two lots of postage despite... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Initial order despatched on time. One item wasn’t delivered due to being out of stock and an email that was supposed to be sent wasn’t. So I wasn’t aware. Not ideal, but they dealt with resolution pro... Näytä lisää
I placed an order and used next day delivery. When the item arrived it was flawed. One quick phone call with a follow up email and photograph of the problem and a returns label was issued by Direct Ho... Näytä lisää
The product is a Christmas present so has yet to be put to use. This review is about Direct Sport's customer service. The product was sent via Royal Mail. Royal Mail managed to delivering to the wr... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
Hockey Equipment At Great Prices. Sticks, Shoes, Astros & More From Grays, TK, Adidas & More Leading Brands. Same Day Despatch Up To 3PM.
Yhteystiedot
Wynyard Avenue, TS22 5TB, Stockton-on-Tees, Yhdistynyt kuningaskunta
- directhockey.co.uk
4,2
Hyvä
142 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Good price on the stick and super quick…
Good price on the stick and super quick delivery. Ordered late Sarurday, arrived Monday.
6. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Direct Hockey
Hi,
Thank you for leaving us a review. It is great to hear you found a good deal on our site and that your order arrived in good time.
Kind regards,
Direct Hockey
Excellent customer service
Excellent customer service. Have bought from Dirwxt Hockey multiple times and always very happy. Thoroughly recommend.
25. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Direct Hockey
Hi,
Thank you for your review. We appreciate all returning customers and are glad to hear that you have had always had positive experiences shopping with us. We look forward to your next order!
Kind regards,
Direct Hockey
Fast delivery
Fast delivery. No delivery cost like most places. Shoes were amazing.
20. toukokuuta 2026
Oma-aloitteinen arvostelu
Return items and have not received credit
I ordered shoes and a bag, they were both too small. I retuned the items over a month ago and never received my refund.
Dishonest shop. Avoid.
Their phone number doesn’t work either.
22. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Direct Hockey
Hi,
Thank you for your feedback. We are sorry to hear you have had an issue with your return, all return items are processed in a timely matter and our phone lines are open Monday-Friday 10am-5pm to answer all customer queries. Unfortunately, we have been unable to find an order in our system that matches the situation you have described. Please kindly email our Customer Service team at enquiries@directsports-eshop.com with your order number so that we can look into this further and resolve this issue for you.
Kind regards,
Direct Hockey
Order was delivered on time
Order was delivered on time
The items were exactly as described
7. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Direct Hockey
Hi,
Thank you for leaving us a review. It is great that your items arrived in good time and as expected. We hope you will order from us again soon.
Kind regards,
Direct Hockey
Really nice socks ⭐️
12. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Direct Hockey
Hi,
Thank you for your review. We are glad you are happy with your item, and hope you will shop with us again!
Kind regards,
Direct Hockey
I bought a hockey bag and it didn’t…
I bought a hockey bag and it didn’t show the size and it was small asf and I can’t return it
21. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Direct Hockey
Hi,
Thank you for your feedback. We are sorry to hear that you are not satisfied with one of the items in your order. A refund for this item has been logged against your order, and you are welcome to return your item to us for a refund provided that all original tags are attached and the item is in an unused condition. If you are facing any issues returning your item, please contact our Customer Service team at enquiries@directsports-eshop.com with your order number so that we can assist you further.
Kind regards,
Direct Hockey
I cannot fault the service we received
I cannot fault the service we received. I rang for some advice about sizing before purchasing a hockey stick, the phone call was helpful and answered quickly. I ordered 4pm Friday and the next day by lunch the stick and bag had arrived no issues! I then placed a second order and that arrived on the day I was told it would again everything present and correct. I would not hesitate to recommend this company. Our experience has been wonderful. Thank you direct hockey!
7. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Direct Hockey
Hi,
Thank you for your lovely review. It is great to hear about your great experience shopping with us - we are glad our customer service team were able to support your query and that both of your orders arrived in good time. We hope you will order with us again soon!
Kind regards,
Direct Hockey
Competitive prices
Competitive prices, good range of products available and fast delivery. I would recommend.
16. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Direct Hockey
Hi,
Thank you for leaving us a review. It is great to hear you are happy with our prices, product range and delivery service. Really appreciate the recommendation!
Kind regards,
Direct Hockey
Excellent!
Excellent price of item couldn't find it anywhere else in this colour way. Came home really quickly
Very impressed thanks so much!
2. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Direct Hockey
Hi,
Thank you for your review. We are glad you found the colourway you were looking for and that it arrived quickly. We hope you will shop with us again soon.
Kind regards,
Direct Hockey
The site was easy to navigate and my…
The site was easy to navigate and my granddaughter absolutely loved her pink hockey boots.
6. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Direct Hockey
Hi,
Thank you for leaving us a review. We are glad to hear you are happy with your order, and hope you will shop with us again soon.
Kind Regards,
Direct Hockey
Poor customer service
Shoes arrived quickly. Was sent two boxes and they wanted me to pay for two returns. Customer service incredibly poor. Unwilling rather than unable to help. Emails ignored and poor telephone communication. Returned all items as they shoes I wanted to keep were £20 cheaper elsewhere.
9. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Direct Hockey
Hi,
Thank you for your feedback. Our systems only allow for one label to be generated per order, and this is expressed in the T&Cs on our website. You are always welcome to use your own methods of returning parcels rather than our pre-paid label, if this is more cost effective to yourself. Our customer service team are here to help and will always do their best to resolve all queries. All customer queries received via email are responded to within 2 working days.
Kind Regards,
Direct Hockey
Good product, price and delivery
Good product, good price, quick delivery in time for the weekend.
5. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Direct Hockey
Hi,
Thank you for leaving us a review. It is great to hear that your order arrived on time and you are pleased with the items. We hope you will shop with us again.
Kind Regards,
Direct Hockey
Gryphon Finnie Stick-Kit Hockey Bag
Gryphon Finnie Stick-Kit Hockey Bag. The hockey bag is great so far, seems good quality, I previously had a Grays hockey bag which fell apart after two seasons so I hope this one lasts longer. It has good spaces for storage of kit, shin pads etc and a water bottle holder on the outside. It has a great range of smaller compartments too, Very good delivery to my workplace.
30. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Direct Hockey
Hi,
Thank you for your review. We are pleased to hear that you are happy with your item and the delivery. We hope you will shop with us again.
Kind Regards,
Direct Hockey
Great Buying Experience
Excellent service with a very manageable returns and replace process. Straightforward and clear communications. If only all companies were so straightforward to deal with.
9. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Direct Hockey
Hi,
Thank you for taking the time to leave us a review. It is great to hear that you have been so satisfied with our service and level of communication. We do hope that you will order with us again.
Kind Regards,
Direct Sports
Quick service
Quick service, great reasonably priced products. Really helpful and easy returns service when one item I purchased didn’t fit and I requested an exchange. I will definitely use them again.
22. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Direct Hockey
Hi,
Thank you for your review. We are pleased to hear you are happy with our range of products and the ease of our exchange process. We appreciate all returning customers, and look forward to receiving your order again.
Kind Regards,
Direct Sports
Great hockey products
Great hockey products but too much plastic packaging.
17. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Direct Hockey
Hi,
Thank you for taking the time to leave us a review.
We are pleased to hear that you are happy with the products in your order. All of the product packing is provided by the brands, and any additional packing materials are used by our warehouse to ensure your order arrives in the best condition. We appreciate all customer feedback and will take this into consideration.
Kind Regards,
Direct Sports
Product delivered on time and as…
Product delivered on time and as described
4. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Direct Hockey
Hi,
Thank you for your taking the time to leave us a review. We are glad to hear that you are pleased with your order and quick delivery time.
Kind Regards,
Direct Sports
Got a stick for my kid in quick time…
Got a stick for my kid in quick time and well packaged.
Many thanks
28. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Direct Hockey
Hi,
Thank you for taking the time to leave us a review, we are pleased to hear you are happy with your order, and hope you will shop with us again.
Kind Regards,
Direct Sports
Found exactly what I was looking for
Found exactly what I was looking for at a good price and delivery next day.
20. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Direct Hockey
Hi,
Thank you for your review. We are glad to hear you had a positive experience and hope you will order with us again.
Kind regards,
Direct Sports
Trustpilot-kokemus
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