Digital Maze has been absolutely…
Digital Maze has been absolutely exceptional! I have not encountered a company with such incredible responsive, clarity, and efficiency in years. My computer accidentally updated to Catalina overnight. I awoke to a total nightmare -- during the coronavirus when I am entirely dependent on my computer. Nothing worked. I was locked out of all my Microsoft documents. I had to do the trial 365 just to get through until I could figure out what happened. Microsoft was NO ASSISTANCE whatsoever and were demeaning in their interactions. I took a chance and ordered from Digital Maze, which offered the downloadable version rather than an expensive monthly subscription with tons of unnecessary programs. Digital Maze first helped me to chose the correct product that best met my needs. Their step-by-step instructions on how to download and activate the program were clear, concise, and impeccable! Then I had the issue of the subscription service overriding. When I reached out for customer service, they responded within hours. They walked me through the problem and gave me again impeccable, clear, and concise step-by-step instructions on how to fix the problems. Then everything was working fine until this week something went astray. The customer service was right there! Now, let's be clear. I have paid them nothing extra for support. I have not bought any new products from them. Yet... unlike many products like Microsoft and Apple... they responded within hours! And again, gave me clear instructions. When these were not working, they worked with me to get on my computer so they could remotely assist me. In this day and age, this is unheard of! I am so grateful and appreciative. I will look to the first for all my computer needs. There is a sad number of companies out there today with such attentive and caring customer service. Thank you Digital Maze!!!
30. huhtikuuta 2020
Oma-aloitteinen arvostelu