Visited the diamond factory in powerscourt (Dublin) Great service and felt a valued customer. Milena was a great help and very knowledgeable in picking out my diamond studs. Very happy with them... Näytä lisää
Sijainti
Vaihda sijaintiaUnit 22Q, Powerscourt,, Town House Centre,, DO2YD58 Dublin 2, IE
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Katso, mitä arvostelun kirjoittajat sanovat
Helpful pleasant staff . Great experience , unsure what I really wanted . Lady serving looked at what I had already , brought out trays made suggestions. . Went for something completely different and... Näytä lisää
Ordering was easy in their shop in powescourt, they were helpful and attentive. I was advised 3 weeks for manufacture and delivery and it took 7. There was little communication as to what the delay wa... Näytä lisää
Yritys on vastannut
Was definitely unsure about ordering an engagement ring online. I did a virtual meeting with the team in Dublin. Everyone was very helpful. Although I was advised 3 weeks wait, it was 4 weeks wait for... Näytä lisää
Yrityksen tiedot
Tietoja yrityksestä Diamonds Factory Ireland - Dublin
Yrityksen kirjoittama
Here at Diamonds Factory, our core goal and mission is all about making those all important milestones matter with luxury, affordable jewellery pieces. With over 15 years experience in the industry, Diamonds Factory was created from the simple idea that luxury products shouldn’t cost the earth - and that mission still stands firm now.
From the highest quality diamonds to unique gemstones and beyond, we offer an extensive range of incredible luxury jewellery pieces, specialising in engagement rings that make that ‘I Do’ moment one they’ll never forget.
Happy customers are at the heart of everything we do, which is why we offer around the clock real-human customer care. We’re always on hand to answer any queries or questions to make sure our customer satisfaction stays at an exceptional level, which can be seen clearly in our high calibre of outstanding reviews.
Yrityksen kirjoittama

Yhteystiedot
Unit 22Q, Powerscourt,, Town House Centre,, DO2YD58, Dublin 2, Irlanti
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 68 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
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Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
The ring is great , she loves it
The ring is great , my fiance love it so much, only thing is the communication between process of making ring and collecting it was very bad and not much satisfied about it, and also a lot of calls with fake promises but yet at the end they deliver it in time after all my frustration the ring was with me 2 day before my trip.
We ordered my finances bespoke wedding…
We ordered my finances bespoke wedding ring in your Dublin location and were given a delivery date of end of April - at the same time we discussed a bespoke ring for me and a commitment to get back to me with a price. We called in to your shop in mid April before the designated delivery date to enquire about my outstanding quote and it was quite clear that this had been forgotten about as there was no record on the system. We asked if delivery of my finances ring was still on time to be told it would be two weeks late. You then contacted us to say the ring had arrived in the shop and we would have to use the link in the email and book an appointment - which we did requesting the first Saturday. No one got back to us by email or telephone so we went to the shop on the first Saturday to be told you were busy and that we would have to come back in 30 mins which we did only to be left standing outside the shop as your staff took a walk in customer before us. When we then asked why we were being ignored your staff said that we had to book an appointment! I showed her the email request and zero response from the request and she stated that that was not her department and asked us to wait outside for a table to become free. We insisted on seeing our ring and a verbal standoff ensued again around the appointment system took place. So really poor customer service - confrontational and dismissive. No apology. We will making our point on social media about this experience and it wont be positive.

Vastaus yritykseltä Diamonds Factory Ireland - Dublin
Dublin
Visited the diamond factory in powerscourt (Dublin)
Great service and felt a valued customer. Milena was a great help and very knowledgeable in picking out my diamond studs. Very happy with them. Studs were delivered on time with GIA certs.
I had visited two other jewellers before and found DF prices much more affordable. Well done Diamond Factory.
I would recommend them.
Good value for money and helpful staff
Was definitely unsure about ordering an engagement ring online. I did a virtual meeting with the team in Dublin. Everyone was very helpful. Although I was advised 3 weeks wait, it was 4 weeks wait for the ring to arrive. The ring and value of which I paid, it was a good decision to go with Diamond factory. Definitely would do business with them again.
Unbelievable Service
Unbelievable Service. Amazing people. A LOT of options to choose from. 6 stars if I could. Really recommend.
Agnieszka was a huge help in the decision. Super patience. Extremely nice!
Writing
Writing
I had a fantastic experience at the Diamond Factory in the Powerscourt Centre, Dublin, thanks to Leah. She was incredibly helpful throughout the entire process—from placing the order to collecting the diamond ring.
Leah was knowledgeable, patient, and genuinely attentive, making sure everything was just right. She took the time to answer all my questions and made what could have been a stressful decision feel easy and enjoyable.
Her professionalism and friendly approach really stood out, and it made the whole experience feel personal and special. I’m absolutely delighted with the ring and very grateful for Leah’s excellent service. Highly recommend!

Vastaus yritykseltä Diamonds Factory Ireland - Dublin
Ordering was easy in their shop in…
Ordering was easy in their shop in powescourt, they were helpful and attentive. I was advised 3 weeks for manufacture and delivery and it took 7. There was little communication as to what the delay was and had I not been into the shop this would have made me nervous given how expensive the item was. Also if someone was hoping to have a diamond for a specific date for a gift it is not a reliable service timing wise.

Vastaus yritykseltä Diamonds Factory Ireland - Dublin
Milena was so helpful
Milena was so helpful. She could get the model and price desired. Excellent service!

Vastaus yritykseltä Diamonds Factory Ireland - Dublin
Knowledgeable
Very easy to deal with diamond factory. They are very knowledgeable and explained all the nuances of diamonds to ensure we picked what was right for us. Thank youm

Vastaus yritykseltä Diamonds Factory Ireland - Dublin
Great and fast service makes Your…
Great and fast service makes Your wishes come true. Incredible fast production

Vastaus yritykseltä Diamonds Factory Ireland - Dublin
Helpful pleasant staff
Helpful pleasant staff . Great experience , unsure what I really wanted . Lady serving looked at what I had already , brought out trays made suggestions. . Went for something completely different and absolutely love my ring . Super price and could track the making progress
Delighted with my new ring….service was…
Delighted with my new ring….service was very good…..I would highly recommend using the Diamond Factory.

Vastaus yritykseltä Diamonds Factory Ireland - Dublin
My Deam Ring
Agnieszka in Diamond factory was absolutely fantastic! I wasn't sure what style of ring I wanted and she was very patient and offered great advice to help me choose my ring! I am over the moon with it!

Vastaus yritykseltä Diamonds Factory Ireland - Dublin
positive! This is your sign!
very pleasant and positive experience althroughout from getting our engagement ring upto our wedding bands. Shoutout to the staffs especially Leah and Agniezka for being helpful and accomodating. Our chosen designs output came out excellent and flawless. Crafting time for the jewelry was on point and clear on schedule. Recommend

Vastaus yritykseltä Diamonds Factory Ireland - Dublin
Great service and the staff where very…
Great service and the staff where very helpful and a pleasure to meet.

Vastaus yritykseltä Diamonds Factory Ireland - Dublin
Staff are brilliant!
The staff were absolutely brilliant I could not fault them. Service was 10/10

Vastaus yritykseltä Diamonds Factory Ireland - Dublin
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