DH Gate Arvostelua 

Dear valued customer,
This is Kevin from DHgate resolution center.
I am writing to you to tell you the refund updates of the dispute order on DHgate, your refund has been processed completely by DHgate. If you diddn't receive your refund, please don't worry, the refund is on its way back to you bank account, it will take a few days.
If you're impressed with my service, would you mind leaving me a Very Satisfied feedback? I would be grateful for that. please help me ,thanks you.
Kindly note: When you clicking in the coupon center, you may see some default coupon, which you may not want, please don't worry, there is a "selection bar" on the left side of the website, you can check other kind of coupon by choosing the classification.
To leave a feedback for the message: There's a survey at the bottom of this page.
Thank you for your time.
Have a nice day~~ they keep telling me I got my refund i haven't received anything

I would have given it a zero rating if it was available.

Smartwatch Order #35509884722

I purchased a smartwatch through DHgate (Order #35509884722) and was extremely disappointed with the product. The watch has very limited functionality, focusing only on basic fitness options, which is far less than what I expected based on previous smartwatches I’ve owned. Additionally, the device charges inconsistently, making it unreliable.

The customer service experience was equally frustrating. When I attempted to initiate a dispute through the app, the process was unhelpful. Contacting the seller directly didn’t resolve the issue either, as they were unresponsive after initially providing a return address and insisting I cover the shipping costs.

Overall, this experience has been disappointing, and I feel let down as a long-time DHgate customer. I would not recommend this product or the seller to others.

Je kan niks terug sturen. Alles is in het Engels. Je kan geen vragen stellen. Dit moet allemaal via facebook. Heb ik niet. Je kan met niemand contact nemen en de verkoper geeft alleen maar dezelfde antwoord. Als je eenmaal iets hebt bevestigd op dhgate dat de betaling vrijgegeven wordt, kun je niks meer. Ik heb een item besteld die te klein is, maar kan het voor geen enkele wijze terugsturen. Het is echt waardeloos. Ik ga niks betalen. Nooit wat bij dhgate bestellen.

AVOID AVOID AVOID SCAMMERS !!!!!

Counterfeit crap. I ordered an item that was nothing like what they were advertising. The website is a nightmare to navigate when trying to return something but it didn't really matter in the end. Neither the seller nor DHGate would refund my money unless I returned the product on my dime which was not going to happen as I did not want to throw away even more money on a company I don't trust. I will NEVER do business with this awful company again.

Ordered a coat for my son. It said 15 day delivery. Paid £66. The coat eventually arrived after 6 weeks. The zip was broken and the quality was extremely poor, unwearable. Followed the complaints process and eventually managed to submit video evidence after about a dozen tries. They came back saying they couldn't see anything wrong with the product and have now asked for further evidence. Avoid this company. The quality is dreadful and you won't get a refund from them.

Escribo una estrella porque toca marcarla , realmente no merecen nada , hice un pedido 34979582536 por valor de 47,91€ el día 18 de octubre el cual nunca llegó , luego de haber realizado el reclamo por aquí dijeron que lo iban a enviar el día 11 de noviembre por lo cual ya he esperado hasta el día de hoy no me han enviado un mensaje para explicarme nada, son unos estafadores, no merecen la pena, reclamo ahora mi reembolso porque ese pedido nunca llegará.

I would give zero stars if I could. This company is a total con. I purchased some boots that would not even go over my foot. I followed the returns process which is ridiculous and they kept wanting more and more information. Still no resolution and I’m out of pocket. NO NOT USE.

Item did not arrive.
I opened a dispute with DH Gate but was told that courier company had delivered it.
I was given no details for a courier company, and no details about where it was delivered.
The dispute was closed and I have paid for a jacket that I did not receive.
First and last time I will use DH Gate.

I recently purchased some shoes when they came they were totally the wrong shoes I paid £39 pounds agreed with the seller to return them for a refund went to post office cost £27 pounds to return them got a tracking number and receipt goods got to destination they are now saying there is a problem with the return not arriving tracking shows delivered the asked for further proof of posting tracking number and receipts for posting not enough through Royal Mail please don’t buy they don’t refund they just make excuses I gave them everything they asked for proof of posting tracking number postal address which they supplied tracked all the way to address in America but they don’t believe our postal service

DO NOT BUY FROM THIS SELLER!!
I purchased a hiking jacket which was supposed to be waterproof with Goretex material. When it arrived it is the most cheapest made piece of rubbish not worth £5 so set about trying to get a refund. The returns page will not let you complete the information and submit it, I tried a dozen times and then decided to come out of my account and try going back in. Now when trying to access my account it blocks all access and says not allowed on this server. This is obviously a deliberate attempt to stop my request for a refund and I’m am now out of pocket for over £40 do not let this happen to you, avoid at all costs!!!

Ich habe zum 2 ten Mal mir eine superclone luxus uhr von dhgate zu schicken lassen die erste Breitling mit Box und Papieren hat mir der Zoll weggekommen aber dafür ist die AP Royal oak Automatic da und ich bin begeistert kein spaß

Die bestellung kam nie an. Hunderte von euros verloren.

Ordine non arrivato impossibile da rimborsare
(Ordine 34859856466)

My order has not arrived and refused a refund .Don't order from hot_sunglasses it's a scam

Dhgate ne verifie même pas l'honnêteté des vendeurs. Ils peuvent mettre n'importe quoi sur leurs boutiques même si ils ne l'ont pas en stock. dhgate ne s'en inquiète pas de toutes façons c'est l' acheteur qui a toujours tord même en prouvant les faits. Systématiquement ils payent le vendeur, à fuir si vous ne voulez pas vous faire escroquer

A seller on the platform is illegally using photographs from my grandma’s business, Ann Balon, to sell knock-offs. It is impossible to contact DHGate to ask them to remove this seller because all their support pages return “error 404, not found”. The whole thing is a scam with no one to contact for help.

Don't go near DH Gate, just don't. Ordered something, they said it had arrived, it hadn't. I complained, they said the seller would refund, they never refunded.
It was only a few quid, as, having read reviews, I wasn't confident about DH Gate so just ordered something small to see what would happen. The reviews were not wrong. Account deleted, will never use these scammers again.

This is a platform where scammers can run their schemes successfully as DH Gate don't monitor or interfere with dodgy purchases!

If you do decide to use this website use a credit card where you can get your money back when you get scammed

No resuelve problemas. Compré un chándal de fútbol equipo europeo talla 16, me llegó con medidas talla 9 y el pantalón que tiene que ser pitillo, es súper ancha, de los que ya no sé llevan. Abres disputa con fotos demostrando las medidas que no coinciden y encima te dicen que no, aún demostrando que no corresponde. El chándal inservible porque encima de ser pequeño, está mal confeccionado. En AliExpress resuelven disputas, aquí nada de nada, no hay servicio postventa.