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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 4/5 tähteä

Hi iv just moved into plot 5 bungerlow and I must say Vicky,Doug and mark site manager have been very helpful and I very pleased with the service so far . I’m waiting on a few jobs to be sorted that w... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

We go to the Devonshire Living showroom in Bideford regularly for inspiration. We are in the process of moving house, we were able to chose from the showroom at our leisure and we are never under any... Näytä lisää

Saanut 1/5 tähteä

Unfriendly staff. Went to the store last week and asked for help with a mattress. A member of staff came over and had obviously not learnt how to smile. I said I was willing to buy the £630 mattress i... Näytä lisää

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Saanut 1/5 tähteä

Although the quality is good i was not impressed with the aftercare service. Had to change a unit and was charged a price increase less than 48 hours after stock was delivered. I had already agreed to... Näytä lisää

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Yrityksen tiedot

  1. Huonekaluliike

Erilaisten ulkoisten lähteiden tuottama tieto

British Furniture Makers since 1992. Wholesaler of Painted, Pine & Oak Furniture for Bedrooms, Dining Rooms and Living Rooms, alongside a Factory Outlet showcasing Current, Clearance and Factory Seconds as well as Accessories and Mattresses.


Yhteystiedot

3,2

Keskitasoinen

TrustScore 3/5 tähteä

25 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Kuinka tämä yritys käyttää Trustpilotia

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Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 4/5 tähteä

Hi iv just moved into plot 5 bungerlow…

Hi iv just moved into plot 5 bungerlow and I must say Vicky,Doug and mark site manager have been very helpful and I very pleased with the service so far . I’m waiting on a few jobs to be sorted that was picked up on my snagging but overall I’m very impressed so far Thankyou team Ann brown

29. elokuuta 2025
Oma-aloitteinen arvostelu
Devonshire-logo

Vastaus yritykseltä Devonshire

Hi Ann, unfortunately I believe you have us confused for another company, possibly Devonshire Homes? We are a furniture store in Bideford, Devon, not housing developers. Kind Regards, DL Team.

Saanut 1/5 tähteä

Substandard poor quality furniture

We bought 2 sets of drawers from the Cobble bedroom collection from our local retailer in Essex, not cheap either, well over £1500 spent in 2023 within 9 months noticed the tops were splitting across where the joins were. The retailer was contacted and after some time the company eventually replaced the units. The first replacements had exactly the same faults and went back, eventually the third replacements came one was okay and remains okay but one has developed exactly the same fault. The retailer is in contact with this company but we have heard nothing from them and can only assume they are avoiding this problem and hoping we will go away. This is not what I expected from a British company who allegedly pride themselves on quality, maybe we should have gone to Ikea at least they accept responsibility for substandard quality. I'll bet that retail outlet is full of seconds!!
A real shame as we expected this to last a lifetime not 6 months and I suspect the retailer will have second thoughts about dealing with this manufacturer.
Update - The company have eventually decided to replace both units but not with the same range. This has been particularly time consuming and of some cost to the independent retailer and I question why they were still selling sub standard furniture in the first place. A further update will be done if there is a problem with the replacement.

4. maaliskuuta 2025
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Unfriendly staff

Unfriendly staff. Went to the store last week and asked for help with a mattress. A member of staff came over and had obviously not learnt how to smile. I said I was willing to buy the £630 mattress if he gave me free delivery. I was met with a definite "no". Not given any reason why, just "no" no smiles, nothing! So I just left. Went home and bought the same mattress online for £40 cheaper with free delivery. I am furnishing a new house and would have been buying furniture in the next couple of weeks also but wont be going again. We are told we should shop local!!

1. helmikuuta 2024
Oma-aloitteinen arvostelu
Devonshire-logo

Vastaus yritykseltä Devonshire

Good afternoon Sir,
We are sorry you felt unhappy with your recent experience with us. Our colleague does recall your visit and the relatively short conversation with you before you decided to leave.
The subject of free delivery seemed to be your overriding consideration before choosing to purchase. Understanding the fact that, in truth, there is no such thing as free delivery, we take the view that it would be unfair to load a delivery cost on to all our prices (as those who offer 'free' delivery would need to do) as that would not be fair to our many customers who prefer the convenience of take away purchases. Instead, when delivery is required, we ask our customers to choose a relatively in-expensive delivery service - borne out by comparison with other companies - using our own experienced team that best suits their needs. Customers appreciate the benefits our two man team brings to the complete buying experience. All that said, we do offer free delivery in circumstances where the customer's order value passes certain thresholds. Had we been given the opportunity, we would gladly have explained this to you.
We apologise again if we fell short in your experience, we have noted your comments and will be mindful of them in the future. We hope to one day welcome you back to our store.
Best wishes, the DL Team.


Saanut 1/5 tähteä

Awful service - won’t visit again

I have waited over a month since the Christmas break to hopefully get a reply from a manager but nothing.
My service I received has been utterly shocking from beginning to end. Three errors with my purchases of over £700. I even had to pay an extra £20 for a replacement bench for something that was an internal error.
I had one phone call with Steve ( a manager ) but all he could say was sorry and we hope it won’t happen for anyone in the future…. That’s great but what about this customer you have completely messed around.

It’s so sad for what is nice furniture ( if you can wait for all the incorrect orders and constantly getting no where).

I would like to just point out that Chloe and the delivery guys are so lovely and understanding, they are a credit to your company. The owner of the company didn’t want to know nor would they allow any details to be given out so I could speak to them.
I did ask for complaint routes but wasn’t given any hence writing here.
Would not recommend!!

18. joulukuuta 2023
Oma-aloitteinen arvostelu
Devonshire-logo

Vastaus yritykseltä Devonshire

We can only apologise again if you felt you were expecting a further reply from us. Please be assured our Managing Director was updated with the situation surrounding your order and we have taken steps to avoid any future re-occurrence with prototype items being incorrectly identified in our discounted factory seconds area. In your case, a prototype bench did not match our normal stock item, recognisable at the time of delivery when both were unpacked side by side, but not so obvious when in isolation. We always genuinely seek to leave our customers happy with their purchase. We did offer you the opportunity for full refund or the option for us to have the prototype back and for you to pay a small balance (further discounted) to upgrade to a properly matching version of the bench. We know you preferred the prototype bench but given that it was just that – a one-off prototype – there was little else we could do for you in this respect. We feel this offer was fair and proportionate in the circumstances and wanted you to be absolutely happy before paying the £20 difference.
We must also recognise the entirely separate error that slipped through involving a replacement chair, whereby the wrong colour was provided. An entirely human error which should not have happened.
We fully accept your experience has been far from straightforward or enjoyable and please believe us when we say we are equally disappointed and that important lessons have been learned.
In closing, we thank you for your kind words directed at Chloe and our delivery team, they have been passed on.
Best wishes, the DL Team

Saanut 5/5 tähteä

Excellent service from start to finish

Excellent service from start to finish. Steve was a great help on the day and when I charged my order the next day, there was no fuss. Delivery men were amazing, helpful, friendly and polite. Very good quality furniture. Will definitely use them again.

18. toukokuuta 2021
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

We ordered 3 sofas after lots of help…

We ordered 3 sofas after lots of help from Devonshire sofas. They were very helpful and friendly. We are so pleased with the look and quality of the sofas. What we didn't see in the show room was how beautiful the shape of the sides of the sofas were, so elegant. We will definitely shop here again an again.

10. huhtikuuta 2021
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Fabulous

Fabulous! I would highly recommend this Company. Where to start. My wife actually made an online purchase through one of their stockist, who shall remain nameless (until she gets her refund!). Sadly they could not fulfil the order as stated on their website. Since we had a teenager living on his old mattress on the floor, we decided to look into ordering direct and hiring a van to collect. The saving from buying direct paid for the van and fuel!
Buying was simple over the phone and the next day off I went on a 400 mile trip to collect. I already knew that one item was not in stock - but Magda was an absolute star and allowed me to purchase the 2 out of stock items that were on display. Everyone, and I mean everyone, I dealt with were helpful and friendly - even to the point of expertly loading the van for me.
The furniture is excellent - so good I purchased some additional items on the day to refurbish another bedroom.
Yes, it was a long day (motorway closures and accidents), but we got the furniture we wanted, when we wanted - and saved a bit of cash in the process.
I would encourage more people to think about ordering and collecting. You might even get to the beach. I didn't, sadly.

14. syyskuuta 2020
Oma-aloitteinen arvostelu
Devonshire-logo

Vastaus yritykseltä Devonshire

Good Morning Mr Coates,
Thank you so much for your kind review and for making the effort to seek us out, we're so pleased that it all went smoothly with you travelling such a way. If you have any problems or need anything else, please don't hesitate to give us a call. The beach will be here waiting, and we recommend you try a Hocking's ice cream next time you visit.
All the best,
Devonshrie Living

Saanut 1/5 tähteä

Although the quality is good i was not…

Although the quality is good i was not impressed with the aftercare service. Had to change a unit and was charged a price increase less than 48 hours after stock was delivered. I had already agreed to pay the restocking charge to swap it and I had spent thousands.

13. tammikuuta 2020
Oma-aloitteinen arvostelu
Devonshire-logo

Vastaus yritykseltä Devonshire

Hi Ms Daniel,
I'm sorry you remain dissatisfied with our aftercare service, in particular due to the impact of a price increase since your original order for an item you wished to buy and the small restocking fee for the returned item which had been unpacked. You decided to swap items after the delivery, the order had been placed nearly four weeks earlier. From our telephone discussions, you will know that I did investigate this matter fully to ensure we had complied with our pricing and returns policies and subsequently made adjustment in your favour along with a goodwill refund for some marks, though perfectly natural, on your chest of drawers. We always strive to treat our customers in a fair-minded way and my offer to you around Christmas for a small additional credit still stands. Clearly, in this instance, it has not been possible for us to fully meet your expectations but we sincerely hope you will choose us again at some point in the future.
Steve Parker, Showroom Manager.

Saanut 5/5 tähteä

Purchased a large Wardrobe and then…

Purchased a large Wardrobe and then returned for Hall table and stool, Our 9th purchase from this company. The sales personal Magda and Cloe were excellent and could not do enough to sort our requirements The wardrobe we had delivered and fitted, the fitters were quick and efficient.

3. joulukuuta 2019
Oma-aloitteinen arvostelu
Devonshire-logo

Vastaus yritykseltä Devonshire

Hello Mr Curtis-Wall, thank you so much for your kind review and we're so pleased that you are enjoying your wardrobe and are pleased by the service provided. If there is anything else we can help you with in the future, please don't hesitate to ask.

Saanut 5/5 tähteä

Absolutely first class

Absolutely first class customer service, really lovely helpful staff. A beautiful range of furniture at some really terrific prices. Devonshire Living will be my first port of call for furniture from now on. No hesitation in highly recommending them.

16. lokakuuta 2019
Oma-aloitteinen arvostelu
Devonshire-logo

Vastaus yritykseltä Devonshire

Hello Ms Simmons, thank you so much for your kind review. If there is anything else we can do for you please don't hesitate to contact us.
The Devonshire Living Team

Saanut 5/5 tähteä

Good quality solid furniture at…

Good quality solid furniture at reasonable prices. The showroom is well worth a visit.

29. toukokuuta 2019
Oma-aloitteinen arvostelu
Devonshire-logo

Vastaus yritykseltä Devonshire

Thanks Clem, appreciate your feedback! Do let us know if there's anything we can help you with in the future :)
- Devonshire Living Team

Saanut 5/5 tähteä

Excellent showroom experience

Good range of products that were realistically priced. Furniture is of good quality and construction. Staff were courteous and friendly. Delivery and on site build of furniture was excellent.

3. huhtikuuta 2019
Oma-aloitteinen arvostelu
Saanut 2/5 tähteä

Took three deliveries before an un…

Took three deliveries before an un damaged product was received.

31. maaliskuuta 2019
Oma-aloitteinen arvostelu
Devonshire-logo

Vastaus yritykseltä Devonshire

Mr Jeffery, thank you for your comment. I was equally disappointed to find the initial replacement did not meet quality levels hence why we gladly replaced it the very same day for you. Our top priority is knowing that our customers are 100% happy with their purchase. If you have any further problems please don’t hesitate to contact us and we will do all we can to assist you.
- Showroom Manager

Saanut 5/5 tähteä

Would recommend

Excellent service and plenty of staff to offer support and advice when required. Staff were very patient as I was undecided and helped me pick the best products.

Would recommend, excellent value for money.

26. maaliskuuta 2019
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

We go to the Devonshire Living showroom…

We go to the Devonshire Living showroom in Bideford regularly for inspiration. We are in the process of moving house, we were able to chose from the showroom at our leisure and we are never under any pressure to buy. Their products are hand crafted, they are great value and they even have an area upstairs in their showroom for the slight seconds which really are only slight seconds! Great products and friendly staff who are only too pleased to help you chose or arrange delivery, I would recommend Devonshire Living to anyone.

18. maaliskuuta 2019
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

5 star service from Devonshire Pine

Devonshire Pine gave me a wonderful service from start to finish and I would recommend them to anyone. The showroom staff were very knowledgeable and helpful. I bought a bookcase which is very well made and beautifully finished. I also paid for delivery and when it arrived, it was very well packaged and the drivers carried it upstairs as requested. I will return to the Bideford shop in future.

17. maaliskuuta 2019
Oma-aloitteinen arvostelu

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