These company devaro took my money for Castrol car oil but failed to deliver the product. Despite numerous promises, they haven't refunded me or sent the item. It's been a considerable amount of time... Näytä lisää
Yritys on vastannut
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Katso, mitä arvostelun kirjoittajat sanovat
We ordered a desktop dishwasher 3 weeks ago. They said we would receive the items within 6-8 days. Well it is 21 days later and after numerous attempts to find out when we can expect the delive... Näytä lisää
Paid a steep fee for fast delivery. Still haven't received my order for a 3 pack of Google Nest Cams. It is currently 1 month past the expected delivery date. Have tried to contact them multiple ti... Näytä lisää
Scam. Wish I looked on here before ordering. Ordered a new dishwasher for our holiday flat and it’s been 3 weeks since paying them and no communication or product. These are thieves.
Yrityksen tiedot
Yrityksen kirjoittama
saaeawis a a polish-based company specializing in top-quality home and personal care products. They offer a thoughtfully curated selection for kitchen, dining, health, household, and personal well-being needs.
Yhteystiedot
1/1 Collins Street, 3000, Melbourne, Australia
- cs@saaeaw.com.au
- devaro.com.au
2,5
Välttävä
43 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
update onPoor communications.
Ordered my dewalt parts on the 20th November and finally arrived 14 th December.
Not sure why my emails to them didn’t arrive. But they have been helpful after my first enquire.
Aramex lately hasn’t been the best In providing updates and very late with deliveries.
Overall happy with the level of service to date
25. marraskuuta 2023
Vastaus yritykseltä saaeaw
Hello Glenn,
We appreciate your feedback, and we sincerely apologize for any inconvenience you've faced. We want to address your concerns and provide clarification.
Upon reviewing our records, it seems that we did not receive any emails from you. We apologize if there was any issue with our communication channels. We are here to assist you and want to ensure that you have the best experience with our service.
Regarding your Dewalt parts order, we've checked the status, and it has been shipped with Aramex Australia. Here is your tracking number: U90005664712. Your package is scheduled to arrive within 2-3 days from the time of our response.
If, for any reason, you still do not receive your order, please don't hesitate to reach out to us. We are more than happy to assist you further, whether it be with tracking information or processing a refund. Your satisfaction is our priority, and we want to make sure you have a positive experience with us.
Thank you for your understanding, and we look forward to resolving this matter promptly.
Best regards,
These company devaro took my money for…
These company devaro took my money for Castrol car oil but failed to deliver the product. Despite numerous promises, they haven't refunded me or sent the item. It's been a considerable amount of time filled with false assurances. I highly recommend opting for reputable platforms like eBay or Amazon to avoid such frustrating experiences.
26. marraskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä saaeaw
Hello Dave,
We sincerely apologize for the inconvenience you've experienced with your order. We want to clarify that your order for Castrol car oil was canceled due to the high demand during our last Black Friday sale, resulting in the item being out of stock.
We would like to assure you that your credit card was not charged for this order, and the funds were returned to your bank account at the time of the cancellation. We understand the frustration caused by this situation, and we're committed to resolving it for you.
To expedite the resolution process and ensure your satisfaction, we invite you to reply to this message with any specific concerns or questions you may have. We are here to assist you in public, and your feedback is invaluable in helping us improve our services.
Thank you for your understanding, and we look forward to addressing your concerns promptly.
Best regards,
You sent the wrong product
You sent the wrong product. I ordered Jardoure. You sent something different.
14. marraskuuta 2023
Vastaus yritykseltä saaeaw
Dear John,
I hope this email finds you well. We appreciate your feedback and the opportunity to address any concerns you may have regarding your recent purchase from Devaro.
Upon reviewing our records, we observed that an order was indeed placed with us on November 8, 2023, for the Bosch 18 V Cordless Lawn Grass Line Trimmer Whipper Snipper Without Battery 26 cm. We are pleased to confirm that the item was dispatched promptly, and we provided you with the corresponding tracking number.
Australia Post
3698W239225201002010909
According to our records, the tracking information indicates that the item was successfully delivered on Friday, November 17, at 5:18 pm. We understand that you mentioned a "Date of experience: November 14, 2023," which seems to be inconsistent with our delivery information. This discrepancy leads us to believe that there may be a misunderstanding or confusion with another store.
It appears that you referenced a product called "Jardoure" in your feedback. However, we would like to clarify that we do not offer this product in our inventory. It is possible that you may have inadvertently confused our store with another. We are more than willing to assist you in resolving this matter to ensure your satisfaction.
To proceed with the resolution, we kindly request that you reach out to our customer service team at cs@devaro.com.au. Additionally, please provide us with a photograph of the received package and the shipping label for further investigation. This will help us identify any discrepancies and expedite the resolution process.
At Devaro, customer satisfaction is our top priority, and we are committed to resolving any issues promptly. Our customer service team is ready to assist you and ensure that you receive the correct product or find an appropriate solution.
Thank you for bringing this matter to our attention, and we appreciate your cooperation in resolving it. We look forward to assisting you further and ensuring that you have a positive experience with our products and services.
Best regards,
Anica D
Customer Service Team
Great delivery time
Great delivery time, good product which was exactly what I wanted, Would definitely look on Devaro for future orders and would recommend to others.
26. marraskuuta 2023
Good item. Quick shipping.
Item looks great, solid. Was shipped and arrived surprisingly quickly.
11. marraskuuta 2023
Not even a 1 star experience!
No interaction with customer. Left waiting with no contact. Cancelled my order without acknowledgement to me, I did get a refund fairly quickly after the 2nd cancellation. No way of contacting company apart from email and then they only answer when you complain on social media. Shocking service! Will never use again!
11. marraskuuta 2023
Excellent service.-------I ordered a Panasonic rice cooker on…
I ordered a Panasonic rice cooker on line. It was @ a good price.
I received a payment confirmation via email promptly.
I was informed after my order has been dispatched.
I received my order in good condition.
Many thanks.
7. marraskuuta 2023
Super fast shipping and a great product
8. marraskuuta 2023
Still waiting on delivery …
Even though the item was in stock and ready to be shipped when I placed my order, it took just over 2 weeks to be finally delivered. Better late than never.
13. marraskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä saaeaw
Dear Customer,
We sincerely apologize for the inconvenience you're experiencing. We understand the frustration of not receiving your purchase yet.
We'd like to assure you that your item has been shipped, and here are your tracking details:
Courier: Couriers Please
Tracking Number: CPB1TWT4124490
We are aware that your order has not yet arrived, and it is scheduled to be delivered on Thursday 30 November. We kindly request your patience until that date. However, if the item still does not arrive, please do not hesitate to contact us.
Your satisfaction is our top priority, and we're here to assist you in any way we can.
Thank you for your understanding.
Best regards,
Easy online process with great prices…
Easy online process with great prices and prompt delivery.
1. marraskuuta 2023
International Transaction Fee
I purchased a Breville Toaster on October 31st from your website which was delivered yesterday November 1st.
To say the least, I was impressed with both the price and at the speed with which it arrived.
Today, whilst checking my Bank statement, I've discovered an International Transaction fee of $4.94 (3% of purchase price) has also been charged.
I've submitted a request for reversal from the Commonwealth Bank, but would like you to either clarify to the Financial Institutions used by your customers that these charges should not be applied or alternatively, advise customers why and the amount that will be applied as transfer is applied to a UK account which attracts the Foreign Transaction fee .
31. lokakuuta 2023
Getting charged extra as the company…
Getting charged extra as the company add international transaction fee.
No phone number provided. Based in London.
23. lokakuuta 2023
Very Happy with my Purchase
Navigating around the Devaro site was easy and the prices were really good. I received my purchase via courier in good time too. The free postage was an added bonus!!
12. lokakuuta 2023
2 I purchased a Bosch oscillating tool
2 I purchased a Bosch oscillating tool. Delivered surprisingly quickly, was in perfect condition and works very well
29. lokakuuta 2023
You delivered promptly no mucking…
You delivered promptly no mucking around like other sights. Al came safe & sound.
Thanks crew!
3. marraskuuta 2023
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