I purchased a can of clarifying body spray and the cap will not work. The cap will not lock or unlock and it’s not spraying properly, as I have to keep on pressing several different ways in the hope... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
The product was ok and I quite liked the texture of the multi vitamin power firm eye cream, it did absolutelynothingfor my eye texture. Sadly the packaging failed and the seam of the tube split meanin... Näytä lisää
Yritys on vastannut
I’ve been using Dermalogica products for over three years now (a returning customer after a break). My skincare routine at home is my favourite time of day. Overtime I’ve learnt what my skin needs and... Näytä lisää
Yritys on vastannut
how the rating is not at 5 stars throughout is beyond me. yes many incredible products have disappeared - phyto replenish oil - I am still getting over that one - but I return time and time again to... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Professional-grade skin care education, products, and services for skin therapists and customers alike.
Yhteystiedot
Leatherhead, Yhdistynyt kuningaskunta
- dermalogica.co.uk
3,0
Keskitasoinen
218 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 42 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 48 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
I ordered a product which when it was…
I ordered a product which when it was delivered to me the box had completely split underneath and the product wasn't inside. Royal mail took a picture of the good side of the box so dermalogica finally after 3 days emailed me back saying there's nothing they could do as the package was delivered and had a picture of the good side. I do understand people lie but it's frustrating in my case I've lost nearly £30 and have an empty box and no reasoning from dermalogica. This was my first order so definitely won't be ordering again and advise people to check before they close the door as they don't care if u get the product or not. I've claimed through my bank and sent images of the damages
3. helmikuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dermalogica
Thank you for your reveiw and we are sorry to hear about your experience. The E-Com Team are fully aware of the situation and have already organised a replacement product which should be with you early next week. Like any company, we do have to fully investigate all unsuccessful delivery of goods before we can proceed further.
Vastaus yritykseltä Dermalogica
Thank you for your great feedback.
Always love my Dermalogica
Always love my Dermalogica. Ordered easily and successfully, delivered quickly. Happy
27. tammikuuta 2023
Vastaus yritykseltä Dermalogica
Thank you for your review.
Not up to scratch
My experience happened quite a while ago now, but I had some problems with online bookings. Through this problem I have discovered that their customer service is terrible and I’ve not bought any products since, and won’t be. They are non responsive to emails and unhelpful if you contact them by phone. They obviously didn’t know how or couldn’t be bothered to fix the issue I was having so thought ignoring the issue would be the best fix.
2. tammikuuta 2023
Oma-aloitteinen arvostelu
Free delivery is false. Rewards is a scam
Their website advertises free delivery until 15th of January. Also my mother is a partner and was told to tell her customers about Dermalogica rewards where customers earn points upon sign up, points for every order and also get free delivery on every order. Despite signing up and placing order, i still had to pay for delivery & still have 0 points. Customer service said they do not know when I will receive the refund of £3.95 delivery fee. I feel it is a big scam to get customers to spend money, thinking they will get rewards in return. Im just grateful I tried it out before my mother advised her loyal customers to. My mother was told to tell her customers to sign up to DERMALOGICA REWARDS, so whoever has replied to this email clearly does not know what they are talking about and instead of admitting their company is in the wrong for falsely advertising free delivery and points they are saying my mother has misunderstood. Wow. Never ordering again and I would like to arrange for a full refund
11. tammikuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dermalogica
Thank you for sharing your review. We understand that you have already spoken to our customer service team who have explained the external difficulties we have experienced. This matter is being rectified, as adviced. With regards to your mothers situation with her customers, the service we offer, to which you are referring, is a completely different scheme and operational process. If she has any concerns, please advise her to reach out to her Sales Support Team who can explain the process. Many thanks.
FEELING CHEATED.....
FEELING CHEATED.....
I've ordered products from Dermalogica website on 26.12.2022. The status of the order is still showing as "Order Ready". Their website is showing Blue Dart Tracking id: 1167541062986. But when I am checking the status of my order on Blue Dart Tracking it is showing "Invalid Query Number". I'm sending mail on the given email ID, but my mail is returning back with the msg "domain dermalogica.in not found".
WHERE IS MY ORDER.... & WHEN WILL I GET THAT?
25. joulukuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dermalogica
Thank you for your review and we appreciate your frustration and disappointment. This review has been directed to Dermalogica UK which is a completely different site to Dermalogica.in which is based in India. Please do contact your retailer direct, we are sure they will be able to assist you.
Many thanks.
The Dermalogica UK Team
Not disappointed...
I have shopped at Dermalogica in the past. The items are a but pricey, but l have definitely seen positive results so not complaining. I was first introduced to this company when l complimented a friend about how radiant her skin looked. It was at that point she introduced me to this company. All l can summarise is you will not be disappointed. The ingredients do what they say they do!
29. joulukuuta 2022
Very speedy delivery
1. tammikuuta 2023
Prompt delivery
29. joulukuuta 2022
Nothing comes close
Very speedy delivery plus some free sachets
A little goes a long way
31. joulukuuta 2022
Outstanding quality products
Excellent customer service, quick delivery and outstanding quality products. Would definitely recommend!
26. joulukuuta 2022
I feel tricked
I feel tricked. I ordered 11 days ago my cream’s. I send few emails to this company and nobody answer! Where is my order?!?!?!?!? I want refund!!! My address was correct and the full. Even in my app is instructions and pictures. So don’t lie. Other companies have no problem delivering my orders to this address.
Horrible customer service.
Never again.
6. joulukuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dermalogica
We are sorry for your experience, we have employed no tricks but this time of year deliveries are slow and made more difficult if the full address isn't given for delivery. A refund has now been authorized.
I love the product all ultra calming I…
I love the product all ultra calming I don’t have anymore problem with very red skin
Thank you for so amazing 🤩 products I
2. joulukuuta 2022
Vastaus yritykseltä Dermalogica
Thank you for taking the time to leave a review. We are thrilled to hear that the UltraCalming products are helping to address your skin concerns. Please remember to check in with a professional skin therapist from time to time who can reassess your skin and advise you further.
Vastaus yritykseltä Dermalogica
Thank you for your review. Enjoy your products.
Brilliant products
Super fast delivery. Brilliant effective products and great loyalty points scheme
28. lokakuuta 2022
Vastaus yritykseltä Dermalogica
Thank you for your review. We are delighted to hear that your experience with Dermalogica has been a positive one in lots of different ways.
Easy to order
Easy to order, quick to deliver, quality products with bonus of free trial size products.
28. lokakuuta 2022
Vastaus yritykseltä Dermalogica
Thank you for your review. It is good to hear that you have found the ordering process and the Dermalogica products to have exceeded expectations. For more about product selection and online services please visit our official website www.dermalogica.co.uk
I got only half the order and paid for…
I got only half the order and paid for full
28. lokakuuta 2022
Vastaus yritykseltä Dermalogica
Hello, we are sorry to hear that you didn't receive all of your order. You will need to contact the E-com team via ecomcustomerservice@dermalogica.com they will be able to assist you direct. Unfortunately, we do not hold your purchasing details on this review site. Please include your order number with your enquiry to Ecom and they will assist you.
I have placed an order and paid…
I have placed an order and paid delivery - received a confirmation - however Royal Mail have returned the product to dermalogica as they have put the wrong delivery details on the package. I have checked my order and my address is correct so can only assume it’s been packaged wrong. So ok these things happen, however 4 emails later to customer service and no one has come back to me or refunded my product value - 1 week later Iv decided to do a review to see if finally they come back to me ? @dermalogica please contact me
24. lokakuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dermalogica
Thank you for your review and we are sorry that you have had to leave such a review to get a reply. We shall contact the E-com team to let them know you have reached out to them. Please check that you have emailed ecomcustomerservice@dermalogica.com alternatively do call on 08009177147 and include your order number with all correspondence.
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