Ordered 2 FREE tile samples and paid 10 pounds for delivery. That's right, you heard it correctly - 10 pounds for delivery. Received the parcel after a week and a half just to see they only s... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Sample tiles were a complete tile, when I was expecting a small sample cut from a whole tile. Tiles were wrapped in bubble wrap for extra protection/ stop them from rubbing against each other during t... Näytä lisää
Yritys on vastannut
Padraig was extremely obliging and helped get a matching shower tray when Porcelanosa let us down. We've ended up with a more substantial product that matches the colour of the floor and wall tiles... Näytä lisää
Yritys on vastannut
Fool that I am didn’t order enough tiles, but Deluxe Bathrooms have a minimum four box order. Spoke to one of their guys and turns out, it’s an Irish company who have to ship all tiles over to the U.K... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
We are UK's premier online bathroom & tile retailer, where you can buy the latest modern and traditional style bathroom products and exclusive tiles at the best prices and have the goods conveniently delivered directly to your home. Take a look at our bathrooms and tiles at www.deluxebathrooms.co.uk
Yhteystiedot
Yhdistynyt kuningaskunta
- deluxebathrooms.co.uk
3,8
Hyvä
24 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 80 %: iin saamistaan huonoista arvosteluista
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Missing SAMPLES
Ordered 2 FREE tile samples and paid 10 pounds for delivery. That's right, you heard it correctly - 10 pounds for delivery.
Received the parcel after a week and a half just to see they only shipped 1 sample instead of two. Had a phone call with their customer service and they confirmed the missing sample will be sent straight away(case number 1031009).
Months later and still nothing delivered. Even emailed them twice and they don't even bother to answer.
If they can't deliver two tile samples, then all I can say is that I won't be ordering 20-30sqm of tiles from this company.
STAY AWAY FROM THESE COWBOYS
28. kesäkuuta 2026
Oma-aloitteinen arvostelu
Delighted! sample was better than expected
Delighted as I loved the look of the tile and the sample, when it arrived - nicely packed and just what I wanted.
Will be purchasing them!
5. kesäkuuta 2026
Vastaus yritykseltä Deluxe Bathrooms and Tiling Solutions
Thank you so much, Stephen, for your lovely review! We're delighted to hear you loved your tile samples and that they met your expectations. We look forward to welcoming you back in the future!
Vastaus yritykseltä Deluxe Bathrooms and Tiling Solutions
Thank you for the 5-star review. We're so pleased you were happy with our pricing and delivery. We appreciate your feedback and hope to serve you again in the future.
Missing items
They have been more than good with me my items didn’t arrive but guy there was good with me and refund me
20. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Deluxe Bathrooms and Tiling Solutions
Hi Glenn, thank you for the 5 star review! We’re really sorry some items didn’t arrive, but we’re glad our team was able to look after you and resolve it with a refund. We truly appreciate your understanding.
I placed an order on 9th April and have…
I placed an order on 9th April and have not received the goods yet. Have had an email on 28th April (8 says ago) suggesting the order is 'on its way' but no sign. Have sent 2 x emails to Customer Service address requesting an update but no response. Not satisfactory and am guessing will have to contact credit card company for charge-back hoping they will be able to sort.
28. huhtikuuta 2026
Vastaus yritykseltä Deluxe Bathrooms and Tiling Solutions
Hi David, We hope you’re well. We wanted to update you regarding your recent order. It was originally shipped on the 28th of April, but after tracking it, we’ve found that it appears to have been lost with Parcel Force.
To resolve this as quickly as possible, we are resending the items. They will be dispatched shortly, and all going well, you should receive them by Monday or Tuesday. We’re very sorry for the inconvenience caused and appreciate your patience while we sort this out.
The tiles are beautiful and the service…
The tiles are beautiful and the service when I needed extra tiles was above and beyond
19. maaliskuuta 2026
Vastaus yritykseltä Deluxe Bathrooms and Tiling Solutions
Thank you Natalie for your lovely review! We’re delighted to hear you love the tiles and that our team could go above and beyond to help with the additional tiles. Thank you for choosing Deluxe Bathrooms!
Tiles are great quality
Tiles are great quality - were ordered and delivered to times given. Two arrived broken and were replaced promptly.
24. helmikuuta 2026
Vastaus yritykseltä Deluxe Bathrooms and Tiling Solutions
Thank you for your lovely review! We’re delighted you were happy with the quality of the tiles and delivery. While damage can occasionally occur during transit with the courier, we’re sorry this affected part of your order and are pleased we could replace it promptly. Thank you for choosing Deluxe Bathrooms!
Good response and resolution
I can confirm that I have received response from the Deluxe team when there was a troubleshooting and a resolution offered.
I am extremely happy with the response!! Thanks, Emma!!!
22. tammikuuta 2026
Vastaus yritykseltä Deluxe Bathrooms and Tiling Solutions
Hi Janet, Thank you for the 5-star review! We’re delighted to hear you were happy with the response and resolution, and that Emma was able to help. We really appreciate your feedback and your patience throughout.
Good tiles, poor customer service …
Tiles are beautiful and look stunning but delivered very poorly on a opened pallet and damaged ,all cardboard protective layers wet and falling off, and looked like hit with a pallet truck, I emailed within 24 hours to report and no response, I had to phone and spoke to a representative to be told nothing to be done before Christmas, asked to email again and no reply, left with a unfinished bathroom for Christmas😡
10. joulukuuta 2025
Vastaus yritykseltä Deluxe Bathrooms and Tiling Solutions
Hi David, We’re very sorry to hear about your experience and sincerely apologise for the inconvenience. We’re glad you were happy with the tiles. Our customer service team was closed over the Christmas period, which led to delayed responses. Please be assured we are now reviewing this matter and our customer support will be in touch with you.
Thank you for your patience, and again, our apologies for the frustration caused.
The order is as expected
The order is as expected. No damage to the mirror and looks good thank you. Merry xmas
10. joulukuuta 2025
Vastaus yritykseltä Deluxe Bathrooms and Tiling Solutions
Thank you Arthur for the 5 star review! We’re delighted to hear everything arrived as expected and that you’re happy with the mirror. We look forward to serving you again in the future!
Very helpful team who respond quickly…
Very helpful team who respond quickly to emails and phone calls. Delivery team very helpful too as I live in an unusual setting.
10. joulukuuta 2025
Vastaus yritykseltä Deluxe Bathrooms and Tiling Solutions
Thank you Jane for the 5 star review! We’re delighted to hear our team was helpful and responsive, and that our delivery team could assist with your location. We look forward to serving you again in the future.
I was in communication with Jack
I was in communication with Jack, he was brilliant, friendly, professional, knowledgeable and fast with his communication. Jack had the shower tray added to the UK site so I could order it. Thank you Jack
24. marraskuuta 2025
Vastaus yritykseltä Deluxe Bathrooms and Tiling Solutions
Thankyou Donna for the 5 star review! We’re delighted to hear that Jack was so helpful, friendly, and quick in assisting you.
We look forward to serving you again in future!
Vastaus yritykseltä Deluxe Bathrooms and Tiling Solutions
Thank you Paul for the 5-star review! We’re delighted to hear you were happy with our communication and delivery time.
We placed a order on the 4th October…
We placed a order on the 4th October that wasn’t delivered until the 20th November . We had to chase for updates and when it was eventually confirmed that some of the items were out of stock, felt it rested on us to find a solution so that we could move forward with our project. I asked to raise a complaint over the phone and was told to email - I am yet to hear back.
17. marraskuuta 2025
Vastaus yritykseltä Deluxe Bathrooms and Tiling Solutions
Hi Catherine, we sincerely apologise for the inconvenience caused. Unfortunately, several of the items you ordered went out of stock during the Burlington sale, and we were waiting on a stock replenishment from the supplier.
This resulted in delays that were longer than expected. Thank you for bringing this to our attention, we’re reviewing our communication procedures to ensure situations like this are handled more proactively in the future.
Goods delivered but took nearly 3 weeks…
Goods delivered but took nearly 3 weeks and had to chase for delivery date
5. marraskuuta 2025
Vastaus yritykseltä Deluxe Bathrooms and Tiling Solutions
Thank you Niel for the review. We’re glad to hear your goods arrived, but we’re sorry for the delay.
We truly appreciate your feedback and will work to improve our delivery communication.
Customer service is poor
Customer service was not the best. It was hard to find the contact details and unhelpful member of the staff who was not willing to help. Delivery takes too long and to get the delivery details you need to go to three different places on their website instead of to be at the point of sale. Very misleading.
29. lokakuuta 2025
Vastaus yritykseltä Deluxe Bathrooms and Tiling Solutions
Hi Tanya, we’re sorry to hear about your recent experience you had with us.
Due to the ongoing Crosswater sale, we were waiting for a stock replenishment from the supplier, which unfortunately caused additional delays.
Thank you for bringing this to our attention and giving us a chance to do better.
Vastaus yritykseltä Deluxe Bathrooms and Tiling Solutions
Thankyou Christopher for the 5-star review! We’re delighted to hear you are happy with the product and delivery.
We hope to serve you again soon!
Granlusso bath purchase
amazing service and amazing product - absolutely thrilled with my purchase :-)
17. syyskuuta 2025
Vastaus yritykseltä Deluxe Bathrooms and Tiling Solutions
Than you Gemma for the 5 star review! We’re delighted to hear that you’re thrilled with the Granlusso bath and that you had such a great experience with our service.
We look forward to helping you again in the future!
Fool that I am…
Fool that I am didn’t order enough tiles, but Deluxe Bathrooms have a minimum four box order. Spoke to one of their guys and turns out, it’s an Irish company who have to ship all tiles over to the U.K. by pallet (hence minimum order). He sorted me out with just paying for a courier, which was much more reasonable. Lovely tiles too
22. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Deluxe Bathrooms and Tiling Solutions
Thank you Tom, for the 5 star review! We’re glad we could help sort the order and that you’re happy with your tiles. We appreciate your understanding of our shipping requirements and your kind words about our team.
We look forward to serving you again in future!
Great service and product
Padraig was extremely obliging and helped get a matching shower tray when Porcelanosa let us down. We've ended up with a more substantial product that matches the colour of the floor and wall tiles and also that cost £200 less. It also arrived in Edinburgh in good time and well packaged. Well done and thank you!
3. syyskuuta 2025
Vastaus yritykseltä Deluxe Bathrooms and Tiling Solutions
Thank you so much for the 5 star review! We’re delighted to hear that Padraig was able to step in and help you find the perfect matching shower tray.
We truly appreciate your support and look forward to assisting you again in the future!
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