DO NOT TRADE This company is fraudulent.
This company is fraudulent.
I placed an order and paid £253.99 for an in stock item but nothing was delivered and no information provided by the retailer. I sent a couple of emails over 4-5 days and also tried to call, requesting an update or shipping information but got no response.
Fortunately I had paid using PayPal, so raised an "item not delivered" case with them. This seemingly prompted Delta H to respond, who said that the item was a now a pre-order item with stock "possibly" arriving in over a months time... conveniently taking my purchase outside the PayPal 30 dispute window.
As such I explained that I had no faith in the company and that as we were within 14 days of the time of purchase, I was requesting a full refund, as per UK consumer law.
The response I got stated that they "hate paypal", despite providing them as a payment method, and as such would be deducting 4% from my refund.
I explained that they had no right to do this, that in fact this practice was against the law and that I knew my consumer rights. I again requested the full refund.
They then escalated the case to a claim and offered a partial refund totalling £243.83. Amounting to 96% of the £253.99 that I had paid them.
Thankfully, Paypal acted according to the law and in my favour and I now have my full amount back. I will absolutely not be using them again and I suggest you also steer clear.
Total scam. Do not trust them.
16. maaliskuuta 2024
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