Delonghi Arvostelua 

Service af Eletta explorer i top!
Vi kontakte delonghi.dk via hjemmesiden da vi havde en defekt maskine indenfor garantiperioden. Vi fik pakkelabel, sendte den til reparation i Sverige, og har den nu repareret tilbage. Fra første henvendelse og til den igen stod hos os, gik der kun 6 dage - hurtigere kan det vist ikke gøres.

This company so called service centre in Havant is a disgrace
Avoid this company likecthe plague
I returned a bean to cup machine out of warranty because when inserting the water container the machine started telling me there was no water in place
They collected the machine
Next comes an email (that does not accept replies) asking me to agree to pay £220 for a repair or £15 to have it returned unfixed but if i dont reply in 10 days they will dump the machine
There was a phone number but they were in a meeting and could call me back but may take 2 days
Terrific service
I called their head office
All our people are busy
Please hold on
19 minutes later it cut me off!
SO
i cannot reply to thei e mails because they dont allow that
I can pay an extortionate amount for ehat i am certain is a minor isdue
Or i can pay £15 to get my own product returned
Or if i dont reply quuck enough they will dispose of it
NEVER AGAIN
This company are dreadful and should be shut down

Ingen fysisk servicehjælp at hente i Danmark.
DeLongi espresso maskiner skal sendes til Sverige til service og reparation. Alt for dyrt!

We got fed up of buying cheap fifteen quid 2 slice toasters that needed replacing every couple of years, so went "upmarket" and picked a Delonghi 4 slice toaster.
Bought it in January of this year {£50} took it back to Argos today as when making breakfast there was a large spark and half the toaster stopped working. I expected something better from a so called "top" brand. Whilst we were there we plumped for a Breville,
Lets see how long this one lasts!

The coffee bean to machine we purchased from Delonghi was true to it's description making coffee like the professionals but after sales is as important as the products and yesterday I contacted Delonghi via the chat line and in less than 24 hours a replacement part arrived via courier. First class .

Vi har købt en Delonghi Eletta Explore automatisk kaffemaskine i ElGiganten i november 2024 - godt produkt og et dyrt produkt.
ElGiganten fortæller os og på Delonghi's hjemmeside står det også, at vi skal registrere produktet på Delonghi's hjemmeside inden d 30.11. Senest 1 md senere vil vi modtage en kampagnegave til en værdi af kr749,- Da vi når midt dec. '24 skriver vi til Delonghi ang den manglende gave...vi rykker igen omkring årsskiftet - stadig uden respons. Vi ringer så til dem og får en virkelig arrogant og ikke særlig god kundeservice på engelsk! Får at vide, at det nu er for sent og at kampagnen er udløbet. Samtidig får vi at vide, at vi også skulle have registreret produktet et andet sted...Det bliver blot ikke oplyst nogen steder samt ElGiganten kender heller ikke noget hertil....
Vi har kontaktet ElGiganten og de kan ikke forstå Delonghi's måde at håndtere situationen på (ElGiganten kan selvfølgelig ikke gøre for det - men bør være obs på en samhandelspartner som Delonghi!!)
Vi kender til to andre som, efter vores køb, har købt kaffemaskiner hos Delonghi og de får deres kampagnegaver...
Det er IKKE ok :-(

Ja, så kan jeg også stille mig op i rækken af dem der føler sig snydt så vandet driver. Jeg købte en ny og dyr kaffemaskine under kampagne, hvor man efter registrering af køb ville modtage en gave til en værdi af 725 kr. Efter korrekt registrering (som nærmest var umulig og tog flere uger og var med kundeservice involveret) fik jeg endelig en mail med, tillykke du vil modtage din gave inden for 30 dage. Så gik der en ugestid så kom en ny mail, du får ikke din gave(som min vurdering af maskinens pris var baseret på) du kan enten vælge ingen gave eller en gave til den halve værdi. Så det er så der vi er nu, altså ingen gave for hver gang jeg skriver, at jeg ikke er tilfreds med det de tilbyder men at jeg føler mig snydt, men at jeg selvfølgelig gerne vil modtage den gave de nu tilbyder, ja så kommer der bare en ny mail og nu skal jeg så pludselig forfra og tilmelde mig en kampagne der ligger udenfor den periode jeg har købt, hvilket man ikke kan.
Så svindel og humbug er vel det mest rammende.

Warnung ⚠️ ⚠️ ⚠️
Ich bin extrem enttäuscht. Die Produkte sind von sehr schlechter Qualität und der Kundenservice ist sogar noch schlechter. Probleme werden ignoriert, und man hat das Gefühl, dass Beschwerden niemanden interessieren. Ich würde definitiv niemandem empfehlen, hier einzukaufen. 👎

Ville virkelig gerne købe en espressomaskine (specialista opera) det var haloween og en promo kode på 15% gjorde handlen ok. Koden virkede ikke og kundeservice ville ikke hjælpe med at få den til at virke, og nu (mandag) var maskinen i den farve jeg ønsker udsolgt... intet kunne gøres og der var ingen vilje til at hjælpe overhovedet. Føler mig meget dårligt behandlet.
Mvh Christian som gerne ville have købt en dyr espressomaskine...

Op 3md 3x geblokkeerd ,telkens na 2,5 wk , lichje knippert voor ontkalking , bij aansluiten meegeleverd stuk op knop voor ontkalking en direct blokkage van 3 lampjes , binnengebracht bij mediamarkt , 1ste keer gerepareerd door mediamarkt ,2 de en 3 de keer bij delonghi , bij tel contact zeggen ze is mijn fout , dan zou ik het toestel niet op juiste ph ingesteld hebben , is flessenwater waar ph op vermeld staat en z'n met zelfde toestel correct ingesteld , nu chantage 32,5 betalen voor reparatie , kapot terug voor 30,90 of niks terug van toestel van 475 € ,heb klacht neergelegd bij FOD ECONOMIE COSTUMER SUPPORT , SCHANDALIG !!!! 2j garantie wordt niet gerespecteerd

Bonjour,
J’ai acheter une machine sur un site partenaire MaxiCoffee. Je me suis rendu compte qu’un bouton ne fonctionnait pas quand une amie est venue pour lui faire du lait. Je m’en suis rendu compte trop tard car le délais de 14jours était dépasser.. J’ai été diriger vers le service SAV de Delonghi à ce moment là. Je les ai contacter pour leur expliquer mon soucis et j’ai remarqué qu’entre temps la température n’était pas conforme en utilisant la même machine chez un collègue. Il m’ont demander des vidéos pour leurs expliquer, j’en ai donc fait et elles montrent bien la différence de température qui n’est pas cohérente avec un thermomètre de cuisine, je les ai donc envoyer. Suite à ça il s’écoule quelques semaines (au moins 1mois et demi) et il m’envoie mon bon de transport. Ok, il me renvoie ma machine quelques temps après mais il on résolu qu’un problème sur deux car il on changer le bouton pour le lait mais la température ? Alors je leur renvoi un mail, et là ça fait 1 mois que j’attends une réponse en vain. La machine est toujours emballer prête à partir. Donc ça fait 3mois que je suis sans machine. Je ne recommande vraiment pas Delonghi!! Si vous commander une machine chez eux, je vous conseille de bien vérifier si tout les boutons et options fonctionne avant votre délai de rétractation!

Hold jer væk fra delonghi primadonna maskiner. De dør lige efter garanti periode også sidder der en flabet kundeservice medarbejdere og gemmer sig i Sverige.

Hold jer langt væk - handle ikke med dette firma ren svindel

Bought brand new Delonghi Portable 12000 btu air conditioner.Bought new online from best buy and sold and shipped from best buy.Not an open box or second or third party seller.This unit came missing accessory bag and has scuffs on front of unit and filter was already dirty.I got somebody return unit.Called Delonghi and they finally told me to call best buy and best buy told me load up this 90 lb air conditioner and drive it to the closest best buy store 30 min away.I asked them to pick up and send new one.They do not do this.Called Delonghi several times and runaround and they say it is under 30 day so return it .Why should i have to return it when they sent a used/returned a/c to us.
They should be sending a new one and p/u this piece of crap. I will never buy a DeLonghi product ever again or deal with Best Buy ever again. If so wrong why do these two companies have horrendous reviews.

bought coffee machine from curry's this now the 3rd one the first on something to do with grinder.
is not the fact it broke down it the poor service getting it fixed travelled to curry's to drop only to be told it had to dealt with them direct. so called them up Friday.
had to wait till Tuesday to get collected only for the collection not to turn up so yet another chase around and yet another day expected to sit during the holidays the customer service is really poor and very slow lucky i got repair in 7 or replace so there so time is running out but buy on risk the latest fault went up in a blue flash if not been for good electrical system in my property it might of set the place on fire.
poor quality for the price.

Pris og kvalitet hænger ikke sammen.
Jeg har en Primadonna Class som er lige over 2 år.
Den har brygget omkring 2000 kopper og er allerede blevet utæt for vand, et i øvrigt kendt problem.
Køb et andet fabrikat!

Ik heb al zo’n automaat nu 2,5 jaar. Sinds dag 1 heb ik hetzelfde probleem. Namelijk de koffie word maar niet warm. Delonghi meerdere malen gebeld hierover maar dit word niet opgelost. SCHANDALIG DIT!!!! SLECHTSTE SERVICE. Ik ben tot nu toe niet opgeschoten. En nu zeggen ze doodleuk dat er een monteur kan komen voor 70 euro voor een reparatie wat niet opgelost is. HET GAAT OM EEN APPARAAT VAN €800. Volgende keer geen Delonghi voor mij maar JURA!!!!!!

Det var da det mest usympatiske menneske, der sidder bag telefonen i deres danske kundeservice i Osby.

Lytter ikke, forstår ikke at jeg som kunde ikke kan give et partnummer, når der ikke er beskrevet et partnummer i brugermanualen.

Det virkede som om hun mere havde behov for at tromle noget igennem jeg ikke kunne give hende, min fejl? Nej … så sørg for at få beskrevet partnumre i jeres manual, så er i fri for jeres dårlige kundekontakt/kundetække

My Delonghi Magnifica S Smart bean to cup machine was a gift to self during the Pandemic. It is an amazingly reliable, easy to use and much loved item in the house. I use it about 6 times a day for not only coffee but for hot water for tea. I can then reduce clutter like a kettle in the house!

My machine broke down and I reached out to the official repairers for the company. I fully expected to pay for the repair as it was out of warranty. It was purchased at John Lewis… well that was not the case. I was 3 months out of the warranty and they said they would do it for free. The service was exceptionally good. All I had to do was pack it. It was picked up from my doorstep two days later and then dropped off two days after… repaired. They had added some information in a high quality booklet too.

I am just sorry I have not put this review up sooner! Due to a complex family issue I kept forgetting but its been playing on my mind for over a year now. THANK YOU Delonghi.

From a faithful customer who will now only buy Delonghi. Valerie

After 2 returned of my bean to cup coffee machine the machine returned but this time with the steam wand loose. I thought it just needed pushing back in but it would not stay in place. Having phoned yesterday 3 times each time explaining to the customer service people then got cut off. Finally 1 hour later got put through to James who explained they would now take my machine back and replace it with a brand new machine. I was asked when would suit me I said Wednesday today would be fine so I packed it back up now today Wednesday no notice from dpd to say they are picking up my machine. So I phoned yet again only to be told James is dealing with my complaint and this customer service guy said his supervisor said they would pick it up tomorrow now. I replied to an email from a customer service guy I had spoken to before being cut off yesterday who had asked me to take a photo or video of the steam wand and send it back on his email sent which I did. James who lastly I had spoken to assured me that since my call his supervisor had said they will pick my machine up again 3rd time and replacement of a new machine will be delivered but that will be sent from another dept.I feel the whole business has been poor all I wanted was my bean to cup coffee machine to work. Now today Wednesday 7th February 2024 to be told James is dealing with once he looks at the video he will deal with it. I sent this email along with a short video back yesterday at midday how much time is needed. No manager has made contact with me to try and sort this out is this really how delonghi do business with people. I am not hopeful that this will be sorted I have lost trust in this company. The funny thing I don't get the person I responded to with my email was Josh and James was the last person I spoke to yesterday about all of this and he told me to respond to Josh email and send a photo or video now it's James to sort this out so confusing. So buy your item from delonghi but should it need fixing will be a nightmare