I purchased the 3m Garden Cantilever Parasol w/ Crank Handle, 360? Rotation, Tilt and Cover, Cream - DG268 I can say this is great quality, better than I had expected. Customer support Victoria an... Näytä lisää
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We ordered a fire pit direct from Dellonda - it arrived “next day” as promised and we are delighted with it. It is sturdy, attractive in appearance and seems to be well made (made in China, but most... Näytä lisää
Yritys on vastannut
We received our product a day earlier than stated from Amazon which was great. We unpacked the 60L Fridge/Freezer let it settle as per the instructions and it's working fantastic. Really pleased with... Näytä lisää
Yritys on vastannut
Update: I have checked all folders and I have not received a response. My order arrived a week later than originally communicated. Completely understand delays happen, however customers should be... Näytä lisää
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Yrityksen tiedot
Tietoja yrityksestä Dellonda
Yrityksen kirjoittama
Shop Home & Office Products
Shop Leisure Products
Shop Outdoor Living Products
Q: Who are Dellonda?
A: We are a Home, Garden and Leisure Retailer, specialising in useful, innovative, quality products for use in and around the home at great value prices.
Q: Where are Dellonda based?
A: We are very lucky to be based in the beautiful town of Bury St Edmund's in the heart of Suffolk.
Q: Where are your products from?
A: We source our products from around the world, but what sets us apart is that we test our products inhouse using state-of-the-art testing facilities and highly qualified engineers - so you can be 100% confident that a Dellonda product is safe for you and your family.
Q: What level of Aftersales can I expect?
A: We are big on customer service and unlike a lot of digital firms have a friendly voice at the end of the phone alongside email. In addition to this we have a vast range of spare parts and what we believe is the best team of engineers in the business. Aftersales is a key part of our company philosophy and any customer of Dellonda can rest assured that they will not only receive great service upfront but also for years to come!
Q: What shipping service do you use?
A: We use a range of couriers depending on what you order. For orders dispatched with DHL or TNT we dispatch all orders received by 4:30pm on a next working day delivery - absolutely free of charge!
Q: What products do you sell?
A: Our growing range includes authentic outdoor Wood Fired Pizza Ovens, Ergonomic Electric Office Desks, Hot Tubs, Swimming Pools, BBQs, Baridi Wine Coolers & Mini Fridges - we pride ourselves on quality home, garden and leisure products that we would like to own ourselves.
Q: Where can I find out more about Dellonda?
A: You can find Dellonda on all Social Media Platforms and our videos are on Youtube
Yhteystiedot
Kempson Way, Bury St Edmunds,, IP32 7AR, Bury Saint Edmunds, Yhdistynyt kuningaskunta
- 01284 757575
- support@dellonda.co.uk
- dellonda.co.uk
4,4
Erinomainen
2 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 82 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Honest and true to their word
What a pleasant and easy company to do business with, I have no hesitation in giving 5 stars. I had a problem with an ice cream maker I purchased. I rang them and what a refreshing experience it was. The lady ( Victoria ) who answer the phone could not have been more helpful, she understood my issue and suggested a couple of possible solutions, after a short discussion I chose the option that I felt was best for me. She instantly took ownership of the resolution, kept me informed what was going to happen and when, and true to her word it all went to plan and on time. It is never nice to have a problem, but when you do this is the type of company you pray and hope for honest and true to their word.
1. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dellonda
Hi Andrew,
Thank you so much for your kind words and for taking the time to leave such a thoughtful review.
We’re delighted to hear that your experience with us—and with Victoria in particular—was such a positive one. We understand that having an issue with a product can be frustrating, so it’s great to know you felt supported and well looked after throughout the process.
Your comments truly mean a lot to our team, and we’ll be sure to pass on your praise to Victoria—she’ll be thrilled to know she made a difference!
Thanks again for your trust and recommendation. If you ever need anything in the future, we’re only a phone call away.
Best regards
The Dellonda Team
Great company to deal with ordered some…
Great company to deal with ordered some spare seals for my keg machine arrived next day
20. kesäkuuta 2025
Vastaus yritykseltä Dellonda
Hi Andy,
Thank you so much for your kind words! We're thrilled to hear your spare seals arrived so quickly and that you were happy with the service. If you ever need anything else for your keg machine, we're always here to help. Cheers!
Best regards
The Dellonda Team
Too hot to handle
Camping nearby our coldbox gave up in the extreme heat, looking through the Internet and I found Dellonda as only a online store. A quick phone call to Bailey in the office, explained to him the problem and enquired if he could help. Told him what fridge/freezer we would like, without hesitation he said no problem pay on line and I will get it ready for collection within 1 hour.
Very happy,brilliant service and a brilliant piece of equipment many thanks to Bailey.
19. kesäkuuta 2025
Vastaus yritykseltä Dellonda
Hi Paul,
Thank you so much for taking the time to leave such a great review! We're delighted we could help you out during the heatwave and get you back up and running so quickly. We'll be sure to pass on your kind words to Bailey – he’ll be thrilled to know he made a difference!
Enjoy your new fridge/freezer, and if you ever need anything else, you know where to find us.
Best regards,
The Dellonda Team
Item arrived scratched and dented
Item arrived scratched and dented. Chimney parts not flush when screwed together. Very disappointed also that despite sending messages on day of arrival and again today, I have had no reply.
26. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dellonda
Hi there,
I’m very sorry to hear that your item arrived damaged and that you've had difficulty getting a response — that’s absolutely not the experience we want for our customers.
We’d really like the opportunity to put this right. Please email us at support@dellonda.co.uk or call 01284 757575 so we can locate your order and resolve this for you as quickly as possible.
Thank you for bringing this to our attention, and again, sincere apologies for the disappointment caused.
Best regards
The Dellonda Team
Excellent company to deal with
Excellent company to deal with, needed a new spa liner they answered the phone promptly, placed the order and it was delivered the next day.
11. kesäkuuta 2025
Vastaus yritykseltä Dellonda
Hi!
Thank you so much for your kind words and 5-star review! We're thrilled to hear that you had a smooth and efficient experience with us. From the prompt phone support, to the speedy delivery of your new spa liner.
It was our pleasure to help, and we truly appreciate your support. Enjoy your spa, and don’t hesitate to reach out if you need anything in the future!
Kind regards,
Team Dellonda
Very disappointed
Very disappointed, can’t get the stone hot enough! Tried a mixture of kindling and pellets. Top cooks great thin base is just not cooking!
8. kesäkuuta 2025
Vastaus yritykseltä Dellonda
Hi Simone,
I'm sorry to hear you're disappointed and having trouble getting the stone hot enough to cook the base of your pizza properly — that’s definitely not the experience we want for our customers.
We would recommend using a mix of hardwood, wood pellets, fine kindling, and firelighters to get the fire going. Once the oven reaches the desired temperature, it’s important to continue topping it up with pellets through the easy-access hatch — otherwise, the temperature can drop quite quickly.
We’ve also created a helpful video that provides guidance on how to effectively use the oven and offers useful tips for cooking pizzas. You can watch it here:
https://www.youtube.com/watch?v=PHaKSyj-m0s&t=178s
Thanks again for your feedback — we hope this helps, and we’re here if you need any further assistance.
Best regards
The Dellonda Team
I didn't get a handle with the product.
15. kesäkuuta 2025
Vastaus yritykseltä Dellonda
Hi Malcolm,
Thank you for your feedback. We can see that you previously contacted us regarding a replacement handle due to burning. We responded with pricing information and some troubleshooting tips to help prevent this issue in the future.
Please feel free to get back in touch so we can arrange the payment link for you.
Kind Regards
Team Dellonda
Brilliant customer service
Brilliant customer service. Called for a fault on a 4 year old 12v fridge. They pulled up the order details, spoke to technical and sent me a part out (chargeable). All from 1 20min call.
13. kesäkuuta 2025
Vastaus yritykseltä Dellonda
Hi Mike,
Thank you so much for your kind words! We're really glad we could help get things sorted quickly for you. It's great to hear that everything was handled smoothly in one call. That’s exactly the kind of service we aim to provide.
If you need anything else, please don’t hesitate to get in touch!
Kind regards,
Team Dellonda
Friendly and quick service plus a good…
Friendly and quick service plus a good product
12. kesäkuuta 2025
Vastaus yritykseltä Dellonda
Hi Tim,
Thank you so much for your kind words! We're thrilled to hear you found our service friendly and quick—and that you're happy with the product too. We really appreciate you taking the time to share your experience and look forward to serving you again in the future!
Best regards
The Dellonda Team
Incredible service
Customer service was incredibly supporting and acting very fast. They arranged replacement of damaged product delivered very next day in excellent condition. Also they collected the damaged product at the same time for not at any cost at all. Highly recommended company
18. kesäkuuta 2025
Vastaus yritykseltä Dellonda
Hi Anda,
Thank you so much for your kind words and lovely review! We're really glad to hear that our customer service team was able to assist you. We always aim to to resolve any issues as quickly and smoothly as possible, so it's great to hear you had such a positive experience.
It means a lot to know that you would recommend us, and we truly appreciate your support.
Best regards
The Dellonda Team
Using DHL eCommerce fir delivery is…
Using DHL eCommerce fir delivery is expensive. We had to travel to Darlington to collect the item as it was sent 'sign for'. Fir the value of 4.99 this was a waste of time as without 'sign for' DHL would have simply pushed it through the letter box. Maybe us Royal Mail?
10. kesäkuuta 2025
Vastaus yritykseltä Dellonda
Hi Julie,
Thank you so much for the great review! We're thrilled to hear you were impressed with the fast delivery. We truly appreciate your support and look forward to serving you again soon!
Many Thanks
Team Dellonda
We needed two replacement garden dining…
We needed two replacement garden dining chairs to replace some that had worn out. They were no longer available from the original manufacturer but these were a very good match. Very pleased with the quality at such a great price and with super fast delivery. Ordered on Friday and delivered a day early on Monday.
8. kesäkuuta 2025
Vastaus yritykseltä Dellonda
Hi Terry,
Thank you so much for taking the time to leave such a positive review! We're thrilled to hear that the chairs were a great match for your existing set and that you were pleased with both the quality and price.
If you ever need anything else, don't hesitate to reach out — we're always here to help.
Best regards
The Dellonda Team
Vastaus yritykseltä Dellonda
Hi Gary,
Thank you so much for your kind review! We're thrilled to hear you were happy with the packaging, delivery speed, and the quality of the product.
Your satisfaction means a lot to us, and we truly appreciate your support. We hope to serve you again soon!
Many Thanks
Team Dellonda
Very good to do business with
3. kesäkuuta 2025
Vastaus yritykseltä Dellonda
Hi David,
Thank you so much for your kind words! We're really pleased to hear you had a positive experience doing business with us. If there's ever anything else you need, don't hesitate to reach out.
Best regards
The Dellonda Team
Staff went beyond expectation…
Staff went beyond expectation to identify the required part by sending me an exploded diagram of the whole system. The part was then sent immediately.
3. kesäkuuta 2025
Vastaus yritykseltä Dellonda
Hi Anthony,
Thank you so much for your kind words and 5-star review! We're thrilled to hear that our team was able to identify the part you needed. Providing the exploded diagram and getting the part to you quickly is all part of our commitment to excellent service, and it's lovely to know it made a difference. If you need anything else in the future, we’re always here to help!
Kind regards,
Team Dellonda
Exceptional customer service
We love our Dellonda camping fridge/freezer. It’s been amazing for every camping trip with our four kids and so versatile too. We’ve had it for a number of years and it’s never missed a beat. However, there was some liquid damage to the control board and it stopped working. So, I got in touch with their support to see if I could purchase a replacement board. I received a swift and clear response and was given a price to replace the board, which was excellent. Then when I proceeded to purchase the replacement, it was even cheaper than quoted, which was a pleasant surprise! The replacement board arrived very quickly and installing it was very simple. We’re so impressed with this excellent level of aftercare and would highly recommend the brand to other people. I will definitely purchase from them in the future, although given the reliability of our current fridge, that may be a long way off!
2. kesäkuuta 2025
Vastaus yritykseltä Dellonda
Hi Greg,
Thank you so much for your fantastic review!
We’re really happy to hear how well your Dellonda camping fridge/freezer has served you and your family over the years. It’s also great to know our team could assist you with a replacement part — with a pleasant surprise on the price!
We really appreciate your recommendation and kind words about both the product and aftercare — it means a lot to us.
Best regards
The Dellonda Team
Really good quality item ( light up…
Really good quality item ( light up magnifying mirror) very reasonable prices and arrive very quickly
2. kesäkuuta 2025
Vastaus yritykseltä Dellonda
Hi Camilla,
Thank you for the lovely review!
We’re really glad to hear you’re happy with your vanity mirror. It’s always good to hear that our products, prices, and delivery are hitting the mark.
Thanks again for choosing Dellonda — we really appreciate it!
Best regards
The Dellonda Team
l had a problem with my wine cooler
l had a problem with my wine cooler. The temperature control would not work. I called Dellonda customer service and to my amazement a lovely intelligent lady answered the phone after 15 seconds. I explained my problem and she sorted it out in a couple of minutes. Very helpful and polite. What a change from the usual customer service dept multi nationals like EE, Vodafone, Lloyds bank, British gas etc etc that keep you hanging on for hours listening to ridiculous music and messages and when they answer you get put on hold for another millennium whilst they transfer you. Dellonda is a proper company like we used to have in this country before Wotsup chat, Ai and all the rest of the crap that we are fed.
10. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Dellonda
HI Charlie,
Thanks so much for taking the time to leave this brilliant review!
We’re really pleased to hear that your issue was resolved quickly and that you had such a positive experience with our team.
We totally understand how frustrating it can be dealing with hold music and being passed around – so we do our best to keep things simple, helpful, and human. Feedback like yours really means a lot to us.
Thanks again for your kind words and for choosing Dellonda – we’re always here if you need us!
Best regards
The Dellonda Team
What great service helpful staff spare…
What great service helpful staff spare parts instock and posted the next day
23. toukokuuta 2025
Vastaus yritykseltä Dellonda
Hi Stuart,
Thank you so much for your kind words! We're thrilled to hear you had a great experience with our service and found our team helpful. It's fantastic to know the spare parts were in stock and reached you quickly!
If there's anything else we can help with, don't hesitate to reach out. Thanks again for your support!
Best regards
The Dellonda Team
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