Defender Security Products Arvostelua 

403
TrustScore 4.5/5 tähteä

4,5

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

After reading an article on face book I checked my CO. Monitor and it was out of date. Searching for a new one, and there are a few, your Defender, in my opinion is really the only one to purchase.... Näytä lisää

Saanut 5/5 tähteä

Purchased a Defender Pro-TEC Key Safe. It's a much better built product than the one it replaced (one of those with four spinning dials that apparently are very easily accessible...) Delivery was... Näytä lisää

Saanut 5/5 tähteä

Great website and easy to navigate. I found exactly what I was looking for straight away. I appreciated the free delivery after I purchased around the minimum amount needed for this. My items arrived... Näytä lisää

Saanut 1/5 tähteä

As many other reviewers have said, the Defender signal blocking pouches are flawed. I bought 4 over a period of time. They are only used at home to put car fobs in and take out. Two pouches store spar... Näytä lisää

Yritys on vastannut

Yrityksen tiedot

  1. Turvalaitteiden myynti
  2. Varashälytin
  3. Autotarvikkeet
  4. Laitteistojen lisävarusteet
  5. Kassakaapit- ja holvit
  6. Turvajärjestelmien toimittaja

Yrityksen kirjoittama

We stock and supply the highest quality range of security products in the UK. We have over 30 years of experience in the crime prevention industry and have translated this expertise into a trusted and seamless retail website that prioritises ease of ordering, excellent customer service and reliable delivery. Allowing you to focus on protecting what’s important.


Yhteystiedot

4,5

Erinomainen

TrustScore 4.5/5 tähteä

403 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Pyytää asiakkailta arvosteluja

Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja

On vastannut 100 %: iin saamistaan huonoista arvosteluista

Vastaa yleensä 2 viikon sisällä

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

4,5

Kaikki arvostelut

(403)

59 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 1/5 tähteä

Unable to install due to wifi…

Unable to install due to wifi restrictions, very disappointed.

21. elokuuta 2026
Defender Security Products-logo

Vastaus yritykseltä Defender Security Products

Hi Paula,

We’re sorry to hear that you were disappointed with your purchase.

The camera bundle requires a 2.4GHz Wi-Fi connection, as stated on the product page.

Following your contact with our Customer Service team, we confirmed the Wi-Fi requirements for the product and provided details on how to return your order to us for a refund.

We’re sorry that the product wasn’t suitable on this occasion and appreciate you taking the time to leave your feedback.

Kind regards,
Defender Security Products

Saanut 5/5 tähteä

Sleep Easy

After reading an article on face book I checked my CO. Monitor and it was out of date. Searching for a new one, and there are a few, your Defender, in my opinion is really the only one to purchase. The detection rate is far superior to all I looked at and the low ppm outstripped most if not all. The price, unbeatable. Fitting was a simple affair, payment effortless. My purchase of my Defender couldn't have been easier. Your customer service, just by getting in touch with me tells it's own story.

Regards Tug Wilson

20. elokuuta 2026
Saanut 1/5 tähteä

Faulty safety item, zero empathy, and shocking customer service

I ordered the USB Rechargeable Defender Impact Torch, but it arrived completely defective. While the side indicator bars showed a full charge, the main LED safety torch was completely dead out of the box.When I contacted customer service to exercise my legal right to reject the item under the UK Consumer Rights Act, I was met with generic, copy-pasted scripts. The representative, repeatedly insisted that I needed to "unscrew the base" to remove a battery tab. She completely ignored the photographic evidence I sent proving that this is a factory-sealed, solid USB rechargeable unit with absolutely no openings or battery compartments.Out of desperation for a working personal safety device, I placed a second order with them for a different model. My doctor has explicitly advised me to go for regular evening walks to help ease the severe chronic pain caused by my endometriosis and debilitating sciatica flare-ups. This torch is a vital medical necessity for my peace of mind and personal safety while out walking. The representative was made fully aware of my second order, my severe health conditions, and the fact that standing in long Post Office queues is physically impossible for me. Yet, she showed zero empathy, completely disregarded my customer loyalty, and still demanded a physical return before even considering a refund for a faulty £7.41 item.It is deeply concerning that a company selling personal safety equipment has such appalling customer care, zero empathy for chronic health conditions, and flat-out refuses to read customer messages. I would highly advise looking elsewhere for safety gear.(Order References: #140247 and #140561)

23. heinäkuuta 2026
Oma-aloitteinen arvostelu
Defender Security Products-logo

Vastaus yritykseltä Defender Security Products

Hi there,

We’re sorry to hear about your experience.

As part of our standard returns process, we usually require faulty items to be returned so that our team can inspect them. We appreciate that returning the item was difficult for you in this instance, and our Customer Service team were following our usual procedure.

We can see that an exception was made and your order was refunded without the need to return the item.

We apologise for any frustration caused.

Kind regards,
Defender Security Products

Saanut 5/5 tähteä

Excellent website and delivery despatch time.

Great website and easy to navigate. I found exactly what I was looking for straight away. I appreciated the free delivery after I purchased around the minimum amount needed for this. My items arrived very quickly on the next day and were well packaged and intact. I'm glad I bought directly from the company because I try to support businesses before I resort to buying from Amazon. With this experience I therefore highly recommend and would buy from again. I didn't have a need to contact customer services. I haven't fitted or used the items yet, but I assume there won't be any problems.

24. kesäkuuta 2026
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Excellent Service

Purchased a 2-Pack of Defender Signal Blocker Mini – Faraday Pouches on-line. Product appears to be robust and hopefully it will give timely service.
From ordering to delivery, the service was seamless. I did have a query, but this was quickly resolved by Ella Hughes - Ecommerce Manager. Highly recommended.

14. toukokuuta 2026
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Defender signal blocking pouches are flawed a waste of your money

As many other reviewers have said, the Defender signal blocking pouches are flawed. I bought 4 over a period of time. They are only used at home to put car fobs in and take out. Two pouches store spare fobs in a filing cabinet and the fobs have been removed and replaced less than 6 times, otherwise those pouches have not been touched. All 4 pouches stopped working within weeks of purchase. Do not waste your money - I am minded to report this company to Trading Standards.

8. toukokuuta 2026
Oma-aloitteinen arvostelu
Defender Security Products-logo

Vastaus yritykseltä Defender Security Products

Hi there,

Thank you for taking the time to share your feedback.

We’re sorry to hear that you’ve experienced issues with multiple units.

We do take reports like this seriously and regularly review customer feedback as part of our quality control process. If your pouches were within the warranty period at the time the issue occurred, or if they still are, please contact our customer service team with your order number, and we’ll be happy to assist further.

Kind regards,
Ella

Saanut 1/5 tähteä

Stops working within a few months of use.

Like many other, I bought the Defender Signal Blocker made by Solon Security UK and after a short while they stopped protecting the keys inside. It appears to be true that they work for a while and then over a number of months with use, they begin to fail. I can have my keys in the Faraday case and walk up to my car and not only does the car open, but I can start the engine and drive away.

20. maaliskuuta 2026
Oma-aloitteinen arvostelu
Defender Security Products-logo

Vastaus yritykseltä Defender Security Products

Hi there,

Thank you for taking the time to leave a review.

The effectiveness of the signal blocker may gradually reduce over time with regular use due to natural wear of the internal shielding materials.

Factors such as frequent handling, heavy creasing (for example carrying in pockets or folding), debris impacting the Velcro seal, loose stitching, or exposure to moisture can all impact performance. In some cases, very small perforations, often not visible to the naked eye, can also reduce the effectiveness.

For this reason, it’s generally recommended that they are replaced periodically (typically around 1–2 years depending on usage) to maintain reliable protection.

If your item is still under warranty, please contact our customer service team with your order number, and we’ll be happy to help.

Kind regards,
Ella

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