J'ai commandé des rideaux occultants thermiques blancs et j'ai reçu des rideaux gris-bleu qui ne sont même pas occultants. Malgré des photos prouvant leur erreur, le service client m'a indiqué une p... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
J'ai commandé des rideaux occultants thermiques blancs et j'ai reçu des rideaux gris-bleu qui ne sont même pas occultants. Malgré des photos prouvant leur erreur, le service client m'a indiqué une p... Näytä lisää
Yritys on vastannut
I am unhappy with purchase and they have a terrible return policy where they make you pay for shipping, not even through them but completely on your own via third party. Not a place worth bringing bu... Näytä lisää
Yritys on vastannut
I’m really impressed with this bamboo sheet set from Deconovo. The fabric feels incredibly soft and silky, almost like hotel-quality bedding. After washing them, they became even softer and held u... Näytä lisää
The quality of the fabric is fantastic. The stitching is perfect. The curtains wash up beautifully. They're heavy and thick, even without lining. My only disappointment is the black strip of fabric al... Näytä lisää
Deconovo specializes in affordable and modern home decor. Our European and US-based designers stay up-to-date with the latest trends to ensure our range of stylish home decor products always stays on point. Over the years, we have expanded our catalog to include all categories of home decor. We offer sofa covers, cushion covers, bedding items, tablecloths, table runners, weighted blankets, towels, bathroom textiles, and more. Our company culture values authenticity, simplicity, and reliability - the exact components that make a home thrive and grow. By staying true to our customers, people, and the environment, we contribute to improving the lives of those around us and the local community, helping them to live better and realize their true potential.
16192 Coastal, 19958, Highway Lewes, Yhdysvallat
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 62 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 kuukauden sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
The curtains are absolutely stunning! The quality is top-notch — from the fabric to the stitching and overall style, everything is done with impeccable precision and taste. You can tell that every detail was crafted with care and attention. These curtains truly bring a sense of coziness, elegance, and luxury to the space. I’m extremely happy with my order! Highly recommend if you appreciate quality and style as much as I do!
I’ve ordered twice now from this company and the service has been perfect each time. Highly recommend
Prior purchase was flawless. My second transaction was delayed and absent of notification and updates. It appears that AI is utilized by Deconovo when communicating with customers, which increases frustration. Otherwise, continued delivery of quality product
It took a while to figure out what width we needed. Then we put in the order. Great experience. Didn't see a tracking number and emailed Deconovo. They expedited things. Two surprises. Curtain hooks are adjustable. Never saw that before and really great. We thought the curtains would come from a factory in the south. Of course they shipped from China. Final product is beautiful.
Love the drapes. Just what we wanted. Thank you for all your help.
Horrible. I ordered and they did not sent it right away. I waited 2 weeks and i had to talk to customer service then they tell you it is not available.

Vastaus yritykseltä deconovo

Vastaus yritykseltä deconovo
Very disappointed with the lack of transparency of this company and their return policies. Received a curtain order through Bed Bath and Beyond right before the holidays. Reviewed the return policies in the BB&B app on my order history screen, where it clearly said the order was refund eligible for 30 days from receipt. Now they are saying refunds must have been initiated within 15 days (even during the holidays!) and are only eligible for ‘unopened’ packages. The only way to learn of this restrictive policy is to click a hyperlink on the product information page (not the cart or order history page) with the seller’s name, WHICH HAS NO INDICATION that this is where the details of the seller’s return are ‘hidden’. They are deliberately hiding a policy that is MUCH more restrictive than their competitors. Do yourselves a favor, forego BB&B and its shady suppliers. Stick with Amazon and Wayfair, where return policies are clear and up front!

Vastaus yritykseltä deconovo
Lovely swatch selection. Feel guilty about getting some that I won’t order, do you want them back?
We love the Charlotte 14, Orange and will get very specific by the mid to late part of January.
We are replacing the carpet and want this to influence our choice. It will be installed near the end of January.
Happy New Year and I have you in my wish basket and will make it come true.
A fan, Rebeccah Leiter🌺
Quality and missing item. I write to state I never received the last rug. Quality is poor

Vastaus yritykseltä deconovo
This is the WORST return experience I have ever had. I am sure that I will not even get my money back. There is no invoice in the packaging. ( which they require for returns) You call and then they tell you, you have to email them. requirements: original packaging, receipt, and must be sent to them with in 30 days of purchase date.They were 2 weeks in delivery and I am not sure they will receive the items in that window especially now with the xmas season. I wrote to them after their response email...( BTW no authorization to return in that email) I responded again and now it has been another day past and no response. RIDICULOUS. I would rate them a zero if I could. I will be out $ and merch at the end of the day. I am sure of it. BAD BAD BAD

Vastaus yritykseltä deconovo
I ordered rugs for my bathroom, and they were perfect. They arrived quickly and in good condition. I was pleased with the overall quality of the rugs. I would order from this company again.
Demaciado hermosas. Fácil de montar y exactamente la medida y el dicelo que pedí
I found it was very easy to order. The product came quickly and was exactly how it was described. I was very pleased with my purchase.
I liked the duvet, I loved it, I had never used one and the truth is that it met my expectations.
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Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
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