Quality of Deckchair sling was fabulous! Loved the personal touch of email checking that my order was correct. Received my item by next day delivery. You can’t get any better than that !
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Katso, mitä arvostelun kirjoittajat sanovat
Excellent service, I messed the company about with my order, but they were polite and helpful. I'm very pleased with the product, although expensive they are robust and very well made.
After a holiday in Jersey I was in pursuit of Balliu sunloungers for the garden and looked for a UK supplier. On finding Southsea Deckchairs this looked a definite choice. The website was clear and pr... Näytä lisää
Yritys on vastannut
We were looking for a decent quality windbreaker for the beach . Excellent quality and great chose if fabric colour . Although these are pricey i think it will last. We are taking ut to Cornwall so wi... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Southsea Deckchairs was founded by Stephen Davies, a deckchair attendant working on Southsea beach during the 1980s and this is where Stephen’s love of deckchairs began. The Southsea Deckchair workshop was established in 1991, and the first batch was ready in the same year. The Southsea deckchair was developed from life-cycle testing and continuous improvement over the next 15 years with the three essential ingredients capable of withstanding a seaside environment: quality, strength and durability.
Yhteystiedot
Unit 5, Victory Trading Estate, PO3 5LP, Portsmouth, Yhdistynyt kuningaskunta
- 023 9265 2865
- info@deckchairs.co.uk
- deckchairs.co.uk
4,8
Erinomainen
214 arvostelua
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Customer service
**EDIT to add: since writing this review, the company have now resolved this issue and I have increased the rating from 1 to 4 stars.
The deckchairs themselves are high quality and very comfortable. Sadly the customer service does not match up to the product.
I ordered two deckchairs but there were some marks on one of the covers. I emailed customer services but got no reply for several days. The company then offered a replacement sling (seat cover), which would have solved the problem, but they have never sent it.
I contacted them again six weeks after their emails went silent but they did not reply. It has now been almost four months since I placed the order.
It feels as though customer service is lacking although the deckchairs themselves are very good.
11. kesäkuuta 2024
Vastaus yritykseltä Southsea Deckchairs
Hello Juliet, I have traced the e-mail trail and I can see that you chose to have a replacement fabric in a different colour on your message sent on the 19th June.
I cannot see that Nikki replied to this e-mail and I am not sure why, she is usually ultra-efficient. You wrote again on 28th August, after which time Nikki had for left for the winter and this was not picked up by us.
Please accept my apologies. As a small family business we take a real pride in our customer service and this is thankfully supported by the large number of very positive reviews below.
This is a genuine oversight. Please contact me at your earliest convenience and I will make sure that this is dispatched right away!
Stephen (Founder)
Southsea Deckchairs -quality products and service
Purchased two chairs from Southsea Deckchairs in 2021. It was a great experience being able to choose from so many bespoke options to suit our needs. The chairs are of high quality and we have enjoyed using them. One of them recently developed a fault after 3 years of use. The customer service to resolve the fault was exemplary and sorted out quickly. Nice to have someone in the UK to ring up who respond positively. I recommend this company.
30. syyskuuta 2024
Oma-aloitteinen arvostelu
Perfect for my husband he loves it
Perfect for my husband he loves it. Beautifully made. Sturdy. Delivery was on time. A brilliant experience. Thankyou
18. syyskuuta 2024
Southsea deckchairs - still the best.
Excellent new deckchair to replace my original, which had done service for 22 years!
Excellent quality and delivery!
10. syyskuuta 2024
Southsea Deckchairs does what they say 'on the tin'.
A company that actually does what they say 'on the tin'. Excellent quality product, helpful sales people and a painless ordering process. I'll definitely be back next year!
10. syyskuuta 2024
Edwardian style deckchair
Our Edwardian style deckchair was delivered promptly and well packaged. It is very solid and well made and the material is strong and comfortable. Very pleased all round.
5. syyskuuta 2024
Highly responsive team at Southsea…
Highly responsive team at Southsea Deckchairs. I had a few questions about my personalised order and members of the team responded quickly and very helpfully. The chairs arrived within a couple of days and I’m very pleased with the quality of the chairs, seat material, and the printing. I would recommend them.
19. elokuuta 2024
Great!
Proactively contacted us after seeing we’d made an unusual order which could have been a mistake, then updated our order for us when we realised the error we’d made!
29. elokuuta 2024
Relax
Web site clear and simple, options for deckchairs are legion!
Quality of Deckchairs 5*, and prices very competitive.
Deckchairs delivered within 72 Hrs, very impressive and Thank You.
13. elokuuta 2024
Replacement sling for older deckchair
Very prompt, friendly and efficient service. The team sized the sling to fit a 20 year old Southsea deck chair. Delighted with the result. Thanks.
12. elokuuta 2024
We were impressed by the sturdy…
We were impressed by the sturdy construction of the deck chairs (they are clearly built to last) and the range of fabric slings to choose from was an added bonus. Prompt shipping and delivery too. Well done.
1. elokuuta 2024
A Great Company to deal with
A great, company, very helpful, Nikki phoned to see if we'd ordered the correct items - we hadn't - so that was corrected and then she checked that it had arrived.
Highly recommended.
25. heinäkuuta 2024
Great response from customer support
Great response from customer support. Queries answered immediately! Communication with a real human - with a sense of humour - infinitely preferable to a chatbot!
17. heinäkuuta 2024
So happy with the quality.
So happy with the quality.
Delivered on time. Very happy customer, highly recommend.
11. heinäkuuta 2024
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