DMF Arvostelua 

The orders were packed well and arrived with freebies. It was super nice.

This was by far the worst experience I have ever had with an online store. I placed my order in October 2025 as a pre-order, with the original release scheduled for January 2026. Without any proactive communication, the delivery was delayed to February 2026.

Attempts to contact the store via email and Instagram were completely ignored for weeks. Only after I mentioned that I would consider taking legal action did I finally receive a response—but even then, it was vague and did not address my questions or concerns.

I eventually received the products in early April, several months later than promised. The lack of communication and unprofessional handling of the situation were extremely disappointing.

I would not recommend this store to anyone.

Products arrived whole and as described but they were very slow to ship my order. I did have to ask where my order was twice

Everything came in perfect condition.Very nice and soft

All the items were perfect. I was very happy to finally recieve them. They are very slow to respond to emails though, just fyi.

Very quick shipping come with an offical oc ad a freebie I love my hyujin necklace!

It took a very long time to arrive. But I ordered the necklace and even through not in Europe it thankfully arrived before Hyunjins birthday! Quality is great and it came with freebies (freebies weren’t pcs but something even more better) I loved the gift of the extra pc with a QR code. The necklace is just right!

My item itself was packaged well and I recieved the correct item, however actually receiving my item was a nightmare. It took 8 weeks to actually recieve my order despite the preorder period ending a month before i even ordered. Two weeks after I placed my order I emailed to check its status as I had heard nothing, only to be told the version I ordered was no longer available and I could either choose another or cancel my order. If I hadn't emailed I imagine I still would have been waiting. I chose a different members version, which apparently was priced differently as I was then sent an invoice for more than I originally paid, for a version I didn't actually want. However as i still wanted the item, unfortunately i paid the difference. After a month of no further communication I emailed again, only to be told shipping was delayed due to a Korean holiday, that apparently meant it couldn't be shipped for 4 weeks, and would only then be expecting it to the British warehouse. I finally have the item, scratched but miraculously intact. I emailed twice for an update after the order was changed, but got zero reply and I had to reply to my previous email chain to actually get a response. The shipping policy on the website is about 2 weeks, but it apparently takes until they can be bothered.

Items still not sent out, emailed and messaged on social media multiple times and received no reply with information. Now having to raise a dispute with bank.

Still have not received my order even though it arrived in UK seems to have been lost or stolen via post. Asked by dmf for reviews but everytime I contact them to tell them I have not received my items I get no response

I pre-ordered skz merch in october, and still didn't recive it. I wrote emails, wrote on social media but there is no comunication. If anyone can help me from they're own experience, i'd be grateful.
Thank you

I love the product so much. The freebies are so pretty and it arrived very quickly and in good condition. Thank you sk much :)

Everything came well packaged and all arrived safely. Didn't take too long to arrive. Very happy with my purchase!!

Amazing! My order came so quick considering it was a pre order. Came well packaged with a free I.N photocard! Definitely will buy from here again

100% recommend! Great service and the product is gorgeous I’m so happy!!!!

I love the thought that they put into the packages, its so nicely wrapped and im so happy about the freebies

Items are all official and came with really sweet freebies but the customer service is iffy and not the best with stock arrival dates but apart from that item is amazing thank you

October 17th 2025 I preordered an item on the website. It said in the post, that shipping would start around January thsi year.

Still getting answers that it will be at stock February / MID March

August 23rd 2025 I preordered an item on the website. It said in the post, that shipping would start around November of last year.
In January I reached out to them through email just to get an update, cause I'd heard nothing since I placed the order. I never got a response to said email.
I then messaged them on Instagram also in January, again asking for an update. No response.
I've since bumped the Instagram message twice (once in February and today).
Still no communication at all, and no updates through email.
6 months, no responses or any communication at all.

Update March 27th:
Still no response anywhere. No item received.
No emails have been answered. No response on Instagram. No response from posting in the chat on their own website.