We have not received our item purchased. We are getting generic replys from your hello email address and need someone to contact us and let us know what is happening. Very disappointing service.
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
My experience with Deal Mates was a good one. Plus, when l could not find a connection with the tracking number Deal Mates stepped in and did a follow up and sorted things out. It was over the Christm... Näytä lisää
Purchased the Glacio 90L portable fridge for my vehicle which had a slight whistle from the compressor, Ishini and the team were excellent to deal with and replaced with a new fridge very quickly and... Näytä lisää
Entirely happy with the product, will easily keep us in ice. An outstanding delivery time frame, 5 days from order to deliver to rural New South Wales. DealMates, will be my first stop, when buying... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
Low Prices Every Day at dealmates for Appliances, Furniture, Camping accessories, Outdoor furniture, Pet care, Home & Garden, Home appliances, Tools, Home improvement, Fitness & Sports and more. Free shipping! Express delivery! Safe Payment! Up to 70% off RRP. Shop & save.
Yhteystiedot
4,2
Hyvä
233 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Muut katsoivat myös näitä
Quick to process and deliver
9. syyskuuta 2021
Vastaus yritykseltä DealMates.com.au
Thank you so much for taking the time to leave us this amazing review.
Order delivered in good condition and…
Order delivered in good condition and on time.
6. syyskuuta 2021
Vastaus yritykseltä DealMates.com.au
Thank you so much for taking the time to leave us this amazing review.
The best price I could find and fast delivery
The best price I could find and delivery was super fast even though it was interstate.The product was as described and working perfectly. I will definitely buy from DealMates again while ever they have this winning formula.
1. syyskuuta 2021
Vastaus yritykseltä DealMates.com.au
We’re so glad you had a good experience.
The product that I bought was exactly…
The product that I bought was exactly what I wanted and delivery was quick.
12. elokuuta 2021
Vastaus yritykseltä DealMates.com.au
Thank you so much for taking the time to leave us this amazing review.
Vastaus yritykseltä DealMates.com.au
Thank you so much for taking the time to leave us this amazing review.
Very bad service was told 4-5 days it’s…
Very bad service was told 4-5 days it’s now been nearly 3 weeks and hasn’t arrived
11. elokuuta 2021
Vastaus yritykseltä DealMates.com.au
We would like the opportunity to investigate your feedback further. Please could you contact me at support@dealmates.com.au? We’ll work with you to resolve any issues as quickly as possible.
The process of purchasing and the…
The process of purchasing and the delivery were extremely well organised!
10. elokuuta 2021
Vastaus yritykseltä DealMates.com.au
Thank you Jane, We are working hard to ensure a best service is provided.
Excellent price and shipping speed
Excellent price and shipping speed. Will use dealmates again.
7. elokuuta 2021
Vastaus yritykseltä DealMates.com.au
Thanks Wade
Happy that we were able to deliver in time even during lockdown times around the country.
Great value and large 3d printer…
Great value and large 3d printer creality cr10s working well and delivered within reasonable delivery time frame considering covid lock down time.
Highly recommend dealmates.com.au
5. elokuuta 2021
Great place to shop online
Great products at very competitive pricing. Free delivery is a plus. Enjoy shopping here over and over.
4. elokuuta 2021
Slow dispatch
Slow dispatch. I had to email and ask where is my order.
I bought a mattress topper, DealMates is a reseller of the topper, dont need to pack at all. Why took 4 days to dispatch?!
24. heinäkuuta 2021
Vastaus yritykseltä DealMates.com.au
Hi Donna,
Thank you for your time to take a review.
We looked at your order and our records suggests that a we have provided an excellent service and a fast turnaround to your order.
- We have received your order on Friday the 9th July around 10.00 am
- As per our promise next working day dispatch we have dispatched your order on Monday.
- You sent us an e-mail on Monday at 5.39 pm asking about the status of the order. Our excellent customer service team have responded within 5 mins from the receipt of the e mail.
- We also have sent your order tracking details at 6.00 pm on Monday the 12th July
- Your order has been delivered 12 noon on Tuesday the 13th July
All this have happened amidst Melbourne lockdown.
Looks like you have counted weekends as working days, but we have delivered your product within 2 working days from the order placement. This should actually have been rated excellent service.
We thank our efficient team and logistics partners for the hard work and excellent service they have provided during Melbourne covid lockdown.
Please be in touch with our friendly team if you need any further assistance.
Fake items
They also flag your comment as he doesent like th truth. am not sure how they have any good reviews. Their products are inferior cheap Chinese rejects. The % off is fake. They try telling you something was once $1000 and is now $400 but when you recieve the item it looks like it's only work $100. Be weary of companies that placevridiculous return conditions ... it's a dead give away they will send a bad product and you can't return it or you will be out of pocket!!! There was no change of mind but an inferior product. You never tried to help me but rather wanted me to send back the couch at my cost which would be more than I paid for the couch on top of you keeping a large % of the original amount (claiming it's for repackaging). In the end it was going to cost more than the original $$$
22. heinäkuuta 2021
Oma-aloitteinen arvostelu
Vastaus yritykseltä DealMates.com.au
Hi Loz,
Thanks for the time taken to do a review.
We pride ourselves in supplying great quality products and services to our customers. We see that the product hasn't met your expectations on this occasion. We can assure that the it is a great product and priced fairly. Our records also suggests that our team has tried to help you in many ways to return the product. Unfortunately with change of mind returns there is a cost involved and we have to pass it on to the customer.
Numbers in your review are not correct and appreciate your review.
If you need any further assistance our friendly team is there to help. Please send an e mail to support@dealmates.com.au
Tried to buy a TV.
Tried to buy a TV.. paid for for it then they sent me a email at midnight telling me I was fraudulent.. I got an email saying I've been refunded but no signs of an money. At the moment very suspicious
Ok here his my response. I rang my bank my card hasn't been cancelled no refund has taken place and when I email them no response no answering of the phone nothing. This a fraudulent website beware they will just steal your money
20. heinäkuuta 2021
Oma-aloitteinen arvostelu
Vastaus yritykseltä DealMates.com.au
When we received this order it was identified as a fraud by our payment portal. We then tried to contact the customer to clarify but the contact number provided was not working. We then e mailed the customer as a curtesy and refunded the order on the day it was received. Refunds usually take 2-3 days to appear in the bank account. We have the confirmation that the refund has been processed. Our record also suggests that our team contacted the customer later to ensure the refund was received. It is important customers ensure their accounts are kept clean to avoid incorrect detection as fraudulent.
delivery on time and a reasonable price…
delivery on time and a reasonable price cannot complain
20. heinäkuuta 2021
We love our.new table and chairs can't…
We love our.new table and chairs can't wait for summer to sit outside and use them. Fast delivery and easy to assemble.
19. heinäkuuta 2021
Products arrived within two weeks
Products arrived within two weeks. The price and delivery of my items was excellent.
15. heinäkuuta 2021
Placed my order online and received my…
Placed my order online and received my order about 4- 7 days later. No problems!!
15. heinäkuuta 2021
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