Very efficient and helpful. Replied and actioned quickly on the same day. DBS sent off on Monday and notification that it was completed on the Wednesday and certificate already sent in the post. Amazi... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Excellent customer services. The whole process was smooth with regular updates from the team and prompt replies to my emails. I did not use the Digital ID check so it involved constant communication w... Näytä lisää
Yritys on vastannut
Having never applied for DBS checks before, It was a bit daunting, however, Eve Stevens @ Umbrella was absolutely amazing, anything I asked, she answered extremely quickly, she was constantly amending... Näytä lisää
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It was a very frustrating experience. At first the third party app did not work. I then tried the website and that also did not work. I uploaded passport and license documents multiple times. Each tim... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
DBS Umbrella Solution team provides free e-bulk quote and no obligation advice. Our team of experts are ready to help! DBS Umbrella Solution delivers the highest level of customer service through our team of experts on hand to guide you through the DBS process. Whatever your preferred style of communication, you can be assured your enquiry will be dealt with quickly and efficiently. Our team can be reached on: Telephone: 01206 913154 / 01206913155 Email: dbs@dbscheck.org Or why not try, our instant chat facility found on our website or call back service, available by completing our registration form and selecting a time and date convenient for you! You will also have the option to subscribe to our newsletter so you can be updated on information that matters. Our services include: Enhanced DBS Checks, Standards DBS Checks, Basic DBS Checks and Volunteer Checks.
Yhteystiedot
35-39 LONDON ROAD, CO3 0AJ, Colchester (Essex), Yhdistynyt kuningaskunta
- 01206913154
- dbs@dbscheck.org
- dbscheck.org
4,5
Erinomainen
293 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 100 %: iin saamistaan huonoista arvosteluista
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Vastaus yritykseltä DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
easy and quick experience
29. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
Vastaus yritykseltä DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
Took much longer than expected
Took much longer than expected, had to chase it up with DBS myself, they weren’t helpful. Charged for online ID check but I used Royal Mail id verification. Better to use the government dbs check directly, cheaper and takes the same amount of time.
27. helmikuuta 2025
Vastaus yritykseltä DBS Umbrella Solution
Hello Manjinder,
Thank you for sharing your feedback.
After reviewing your application, I can confirm that your DBS check was completed within 2 working days, which is well within the expected timeframe. While we understand the process can sometimes feel longer, once a DBS is with the police, we are only able to escalate it if it has been with them for 60 days. We always recommend applying at least 6 weeks in advance to allow for any potential delays.
Regarding the ID verification, we completed a Digital ID check using our IDSP provider, which is separate from the Royal Mail process. If you chose to complete an additional check independently, that would have been outside of our service.
We appreciate your comments and will continue to refine our processes to provide the best possible experience. If you have any further concerns, please feel free to reach out to us directly on 01206913154 or dbs@dbscheck.org.
Thank you,
DBS Umbrella Solution.
Good communication and follow up.
Good communication and follow up.
Very fast job,was expecting DBS completion in 2weeks but was surprised it came in Two working days.Good job 👏 👍
3. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
Easy to use and very clear each stage…
Easy to use and very clear each stage of the process
19. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
Fantastic service from start to finish
Fantastic service from start to finish, very professional
18. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
Very straight forward uncomplicated…
Very straight forward uncomplicated process, easy to follow and completed quickly.
29. tammikuuta 2025
Vastaus yritykseltä DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
Amazing service!
Amazing service!
My dbs was done within 24 hours!Highly recommend🙂
12. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
Vastaus yritykseltä DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
Good service
Even though I wasn't able to get what I wanted, I received my refund, they provided good/helpful customer service with good communications. Compared to their competitors who were way too expensive, I really liked their prices.
30. tammikuuta 2025
Vastaus yritykseltä DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
Vastaus yritykseltä DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
Quick and efficient checks
Quick and efficient checks.
Great additional support from Maisie !
6. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
Thank you Maisie that was quick.
6. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
Very quick and efficient DBS check
Very quick and efficient, updated me uthroughout the process . Very happy.
5. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä DBS Umbrella Solution
Hello, thank you for your kind review and time taken to write this!
DBS Umbrella Solution
Online check didn't work
Unfortunately, despite my best efforts, I could not complete the DBS check online. They also couldn't tell me why it failed. I had to drive an hour, and my organisation had to manually enter my information. This process didn't even take 5 minutes. Afterwards, they said that this happens to a small but significant number of people. At least I got the certificate in the end, which is a consolation.
14. tammikuuta 2025
Vastaus yritykseltä DBS Umbrella Solution
Hello David,
Thank you for your feedback.
We understand how frustrating it can be when a Digital ID check fails. In rare cases, this can happen for example if the system is unable to match your face scan with your passport photo, sometimes due to factors like glasses or headwear.
As a result, we are required to follow Government guidelines and proceed with a manual identity verification. This means your employer must review your original documents to ensure compliance and complete the identity check through our portal.
We understand that traveling to your employer’s location may be inconvenient, especially if it is an hour away, and we sincerely apologise for any frustration this may cause. However, these steps are essential to meet legal requirements for DBS and identity verification.
If you need any further assistance, please don’t hesitate to reach out.
Thank you,
DBS Umbrella Solution
Thank you Maisie for your time and…
Thank you Maisie for your time and patience. This is the quickest DBS check ever! Very simple and clear process. Thank you very much DBS Umbrella Solution
3. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä DBS Umbrella Solution
Hello, thank you for your kind review and time taken to write this!
DBS Umbrella Solution
quick response by email when I require…
quick response by email when I require support or have a query.
15. tammikuuta 2025
Vastaus yritykseltä DBS Umbrella Solution
Hello, thank you for your kind review and time taken to write this!
DBS Umbrella Solution
Straightforward and Fast
The process is very straightforward and surprisingly quick. I'm now ready to start my new volunteering role ahead of schedule :-)
30. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä DBS Umbrella Solution
Hello, thank you for your kind review and time taken to write this!
DBS Umbrella Solution
Nice 5 star *****
7. tammikuuta 2025
Vastaus yritykseltä DBS Umbrella Solution
Hello, thank you for your kind review and time taken to write this!
DBS Umbrella Solution
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