davostackle.com.au Arvostelua 

I took them 13 days to process the order - then another week to arrive. Just 10 packs of jig heads. Tried to contact their customer service - only open a few hours each Tuesday. Terrible service - poor customer relations. Lots of better online shops to purchase from that care about their customers.

The goods are fine but the shipping and customer service is rubbish. Ordered something needing it in 2 weeks and assumed (wrongly) that it would arrive in time. I contacted after a week asking for an update and got a message a week later saying it was now shipped. It finally arrived after 3.5 weeks at which point I had bought another item since I had needed it 2 weeks after my order.

I contacted them again and asked for a full refund due to the slow shipping and they totally refused. Then asked for a cash refund with the restocking fee they insisted on taking out and they refused that too. Ended up having to send the items back and take the restocking loss to get store credit. They only have customer service one day a week so some of the questions I had took over two weeks to be answered.
They didnt acknowledge the return and I had to chase them up to get my store credit.

When I ordered my next item, knowing how shocking the customer service and shipping times were, I made sure to order it a month before I needed the item. It arrived 5 weeks later, again too late for when I needed it.

All in all, terrible customer service and shipping. Don't buy from them unless you're happy to wait at least 5 weeks to get the item.

Great price and range on all things fishing. Amazing website and would recommend to anyone. Thank you guys

A very competitive and marvelous merchant !

I wish I could give a negative star rating. I strongly advise against purchasing from this company. My experience with their customer service was the worst I’ve ever encountered. They advertise shipping within five business days, yet two weeks after placing my order, nothing had been dispatched. When I reached out for an update, I received a generic response stating the order was “in processing,” with no estimated delivery date—and I was told I couldn’t cancel.

Due to the complete lack of meaningful communication and growing concern that I had been scammed, I contacted my bank to initiate a credit card chargeback. The order eventually arrived nearly a month later, but now, months on, I’m dealing with the fallout of the chargeback.
Instead of resolving the matter professionally, the company chose to immediately respond with hostile and threatening emails, accusing me of fraud and claiming they would report me to authorities. The irony is rich.

Update 030725: I’ve since received a further response from the company, and unfortunately, they continue to escalate the situation with baseless accusations. Even more concerning, they have now disclosed my personal information without consent— breaching multiple privacy laws. Their defamatory comments are knowingly false, and a simple review of the chargeback request date would confirm I had not received the goods at that time, nor any tracking updates. I have reported this harassing behaviour, for its breaches of consumer, Privacy and Criminal laws. And for those who dont know, on the 10th of June 2025, a new statutory tort for serious invasions of privacy has been introduced under the Privacy Act 1988, so on top of the criminal charges, this allows an individiual to sue for damages.
Update – 04/07/25: Immediately after my 03/07/25 update, this company removed my personal information — an admission that publishing it was unlawful. However, they continue to make false and defamatory claims, implying I lodged a fraudulent chargeback after receiving goods. This is completely untrue.
The chargeback was initiated before the order was dispatched, after a number of weeks with no meaningful updates. Their response is misleading and appears designed to damage my credibility rather than address their own failings.
I am pursuing formal complaints with the ACCC, the OAIC, and other regulators for breaches of consumer and privacy and criminal laws.

Product, when it finally arrived, was OK. But misleading advertising as it did not come with all that was in the photographs. At the end of the written description was 'Does not come with'...)

Slow service. Took 11 days to be dispatched. Another tackle shop I used received the order and dispatched the same day. (same product)

Tried to cancel the order before dispatch but was told that was not possible. So I would have to pay postage and return it, when it eventually arrives. And then they claim you will receive a 'credit'. Not a refund. AND you will only get 90% of your money back as they will change a 10% 'restocking fee'. Spend $1K on a fancy electric reel and they'll charge you $100 to 'restock' it.

I will never use Davo's again and I do not recommend them.

Davo's reply was:

"We shipped order #120489 to you exactly as per the shipping policy provided on our website."...

I did not say you didn't do this. I said your service is very slow. 11 days to dispatch is slow service no matter what your policy says. I gave an example of good service. 5 Stars for sticking to your policy. 1 Star for a poor policy.

"The combo you ordered and recevied is exactly the combo pictured and described on our website."...

This is incorrect. The photo on your website of this combo clearly shows the hard case that is designed for the combo. Therefore it is not 'as shown'. And as I said in the review, what is delivered is not what is pictured and I also said in the review that at the end of the description are the words: 'Does not come with hard case.'

"Not sure how we could have done anything more in this case."...

What you could have done is dispatch promptly in line with your competition. No matter what your policy says, 11 days is slow. I am pointing out the facts of the service provided. Not arguing about your policy. What you could have done is posted a picture of the combo without the hard case as not to give customers the wrong impression. Despite what it might say in the description.

My one star review is because Davo's policy and approach to customer service from the outset is slow and not inline with other online retailers of fishing products.

I placed an order two weeks prior to my departure date, (which I believed was a reasonable timeframe for processing and delivery—particularly as their website indicated the item was in stock at the time of purchase.)

Unfortunately, it took 10 days to process the order for dispatch, which ultimately resulted in it not being delivered on time. I contacted the customer service team on two occasions to advise that due to their delays in delivery, the order will arrive too late and that I wanted a refund once I had returned the item. I got a response to my email to advise that as I had changed my mind, I would receive an in-store credit of 90% of the value of my order.

JUST DONT!! WISH ID READ THE REVIEWS FIRST! 3 WEEKS NO CONTACT SO I SENT AN EMAIL REQUESTING A TRACKING # OR I WOULD MAKE A FRAUD COMPLAINT SURPRISINGLY RECEIVED A TRACKING # WILL SEE IF IT GETS DELIVERED BUT THEY CAN DEAL WITH VISA NOW AND SEE HOW FRUSTRATING IT IS- I FILED A PAYMENT DISPUTE

Ordered just under a month ago in time for a trip. Still not received my items that were all listed in stock. Contacted cust care after 2 weeks of waiting. Got a generic reply a week later saying theres been delays and cant cancel, no other information and got sent their returns and refund policy. Its a bit hard to cancel within their time frame when any reasonable person would expect in stock items to be sent out "promptly" as their website states.

Trips now been and gone.
Will not purchase again, fingers crossed I actually get the items i ordered.

Well well well what can I say.. I have ordered from Davo’s before and have never had a problem until now.. I’ve made an order 1 month ago and still have not received my items which are literally 8 small lures and I'm honestly very very disappointed with Davo’s Tackle. They claim their customer support hours are only Tuesday 8am-4pm which is absolute bullocks & i have emailed them and all I get is the same emails about not being able to cancel orders & return refunds due to it being after the ‘processing’ stage which is just a just a complete LIE. I honestly thought I’d never have to do this but this has become an absolute joke. I never write reviews but Davo has definitely hit a nerve with me and I definitely won’t ever be buying from Davo’s Tackle again because he obviously does not care about his customers and is a thief who cares all about MONEY.

The worst online tackle shop I've experienced, can't ring the, can’t email the, they have a generic email response but no substance!

Very slow to process orders and zero customer care. Spend your money elsewhere- there are so many other online businesses that do this so much better. Haven’t experienced any that do it worse.

Pathetic!! Zero care, Zero communication and you will receive Zero product.

Delivery that slow, and communication that bad..you think you're getting scammed!
Company lists item as 'IN STOCK AND READY TO SHIP' So you purchase it thinking you're going to get it in the usual amount of time.
After a week you email them because you haven't heard anything, and they forward you to their delivery page which says item will be sent in 1 to 6 days.
But after that it says there may be delays!
So basically they've set their delivery terms and conditions up so they can send it whenever they want. And trust me.. It won't be anytime soon!
They won't let you cancel the order, like other companies would if they're in the wrong.
At one stage they sent me a reply email saying they can't tell me when they will send my package. (2 weeks after I ordered it).
They didn't send my item till I launched a PayPal dispute, and then they tried to blame it on a cyclone that had happened almost 3 weeks after I ordered the item. You'd think from all their bad reviews across multiple platforms, that they would get their act together.
Wish I saw all the bad reviews before I made a purchase!
Don't do it to yourself!!!!

Sadly I did not do my research, but if you are reading this I hope that you are.

Pay the extra couple of bucks and get your items in reasonable time.

I ordered a month prior to my fishing trip, and well, you know how this story ends.

I recently had a disappointing online shopping experience. I placed an order and contacted customer service to change the lure color, but I received no response for over two weeks. Suddenly, I was informed that my items were already being packed and that no changes could be made once the order was processing.

I truly want to support Australian businesses, but the poor customer support and slow delivery times have been frustrating. I’ve even found that I can receive tackle faster from international suppliers. I hope this feedback encourages improvements in communication and order processing in the future.

I will not be buying from this store again. Maybe they don't care, but I presume they wont last long with that attitude, especially when people like me spend a lot online.

Horribly slow, next to no customer service. Ordered a month in advance and still arrived a week AFTER the fishing trip was done. Wasted my money as I had to purchase items again in order to have them when needed. Never again.....

I had an incredibly disappointing experience with Davo’s Tackle and feel compelled to share my ordeal to warn other potential customers.
I ordered a Christmas gift for my daughter on December 14th, expecting a reasonable timeframe for delivery before Christmas. Instead, the item was only delivered on January 13th, almost a full month later — well past Christmas.

What makes this situation even worse is the abysmal customer service. Despite their claim of offering support one day per week, I was completely ignored. I made multiple attempts to contact them within days of placing my order to request a cancellation, as I had not received any updates. After being met with silence, I finally received a generic, automated response informing me that cancellations were "not possible," despite the fact that my order didn’t leave their facility until January 8th.

To top it off, their facility is only 600 kilometers away! A nearly month-long delivery for an in-stock item, with no transparency, no communication, and no effort to rectify the situation, is simply unacceptable.

This experience has been frustrating and upsetting. Davo’s Tackle’s complete lack of customer care and reliance on generic, automated replies show they have no regard for their customers. If you’re considering ordering from them, I strongly advise you to think twice.

Terrible, terrible service — definitely not worth the time, stress, or money.

I ordered an item on the 1st of January to allow ample delivery time to arrive by the required date of the 24th of Jan (17 business days) after their website promised "All orders that total over $120 will receive fully tracked, free and prompt shipping within Australia"... when I still hadn't received tracking on the 13th, I emailed their help desk (which is only resourced on a Tuesday) where I was advised my item was yet to be (promptly?) shipped. As this was now cutting it fine for my delivery date, I kindly requested express shipping. This would have been an excellent opportunity to turn my poor customer experience around, however I was unfortunately advised my item could not be expressed as it was in the "processing stage" (still not shipped). I received confirmation on the 16th that the item was finally (not at all promptly) shipped, 11 business days after making the order. You can imagine my absolute delight when the expected delivery date is now expected to be the 28th of January... 4 days after I need the item that I purchased 4 weeks in advance. I can now see by other reviews, this is common practice and absolutely disgusting consumer behaviour.