datacars.com Arvostelua 

This review has absolutely zero reflection on the drivers who work for this company who we have always found to be polite and courteous. We have tried our best to support this local business over the years despite the many many emerging taxi services that are now available. This mornings experience has truly been the nail in the coffin. Hardly worth me writing this given the numerous bad reviews, however a word of warning. We are due to fly out today, and had booked online requesting a car to take 4 passengers and 3 large suitcases. Unknown to us was the fact that their website is not fit for purpose and has no built in system to recognise what you are booking for and therefore what vehicle is required. They have proceeded to send a Prius to carry us and our bags… so now we have been forced to split the family, and book a second car to carry my husband and the third suitcase for which they have so kindly charged us! They also did recognise the error, but thought it was appropriate to call us just 15 minutes before the arrival of our taxi, rather than during the two days prior to alert us that the booking would need to be amended. This is completely unacceptable. No concession has been offered, but their customer service team has simply blamed us for selecting “regular” car, which quite frankly shouldn’t be an option if you have already specified the number of passengers and bags and a regular car cannot carry them! Their only comment has been to agree that it’s not acceptable, direct us to their clearly unfit website to make a complaint, and dutifully charge us for the second car. I’m am beyond disappointed with the service, and just grateful we had the forethought to plan our airport arrival in advance otherwise this would have been a very different story. AVOID AVOID AVOID!!!!

⭐ 2/5 ⭐ | DISAPPOINTING AIRPORT TRANSFER EXPERIENCE

I’ve always used Data Cars for airport runs and generally trusted the service, but this experience has really made me question whether I’ll use them again.

Firstly, the driver seemed to have no common sense when it came to where to park and wait. There are designated areas where it would be much easier for passengers to find their driver, yet the driver chose to park elsewhere, making the whole process more difficult than it needed to be.

Then there’s the price. I booked the journey with a fixed price, so I expected to pay exactly that. Instead, an additional £10 was taken from my account for leaving the airport. Why? If I’m given a fixed price for an airport journey, surely the cost of leaving the airport should already be included.

I would like the extra £10 refunded.

I’ve used Data Cars many times for airport transfers, but after this experience I’m seriously considering sticking with Uber instead. A fixed price should mean a fixed price, and the whole airport pickup experience should be straightforward, not unnecessarily complicated.

Hopefully Data Cars can look into this and explain why the additional £10 was charged.

I pre-booked a taxi at 10am with a pick up time of 1am the next day. Having booked 15 hours in advance, I suppose I was incorrectly hopeful that they may have been able to fulfil this booking. I received a phone call at 00.50 (10 minutes before I was supposed to be picked up) and was told that they had no cars available and I would have to wait at least 45 mins with no explicit guarantee that I would be picked up. I asked why my booking was accepted when they couldn’t guarantee I would be provided a taxi, and was basically told they accept bookings and hope that drivers would turn up to work and be able to honour the booking. I then asked why I was given 10 minutes notice of this lack of service, where I pointed out they’ve left me stranded. No explanation given for this, so overall a shocking experience. If I could give 0 stars I would. Avoid at all costs.

1 star because I couldn't give 0.
Book for 2.30pm at 11am. Nothing at 2.28pm. Called, 'there are no cars in your area'.
'But you had 3.5hrs to let me know'.
'It depends on what we've got at time of booking'. 🤔
I had a 3pm vet appointment.
After twice telling me, after I called them, its coming in 4mins and then 5mins when I called the driver, it eventually came at 2.56pm.
I've used them before and never without a problem.
They are absolute sh1te, especially their 'customer service' and after today, I'll not use them again.

Awful - agreed price and pick up from concert - drop off driver aware of situation with roads around stadium and agreed pick up place - in formation not passed on and had to walk two females and 14 year old half mile to meet driver who then charged more for waiting time refusing to honour contract made when booking - very uncomfortable- driver was prepared to cut deal for further onward journey which we refused - used u er for last leg instead - totally unscrupulous

Booked a car from Greenwich to Heathrow. Taxi turned up 30 minutes late. Google Maps said journey to the airport would be 1hr 27 minutes. Driver refused to take m25 and drove around london and back on himself. 2 hours after supposed pick up time and still not at heathrow and at risk of missing an international flight.

You're always on time. I'm totally impressed with all aspects of your service.

Dodgy.
I opted to use the local cab serve rather than uber, why not? I owe no one loyalty. I compared prices, there was only a few pennies in it , so I booked.
The confirmation stated the fare was in holding to allow for adjustments, never had this before...anyhow
The day of my journey arrived, the driver was very early, I arrived to my destination in very good time.
I opted to use for the return journey, now home and checking my account to find that I have been charged £18.00 more than the holding amount,( Total scam).
On paying the return fare I was surprised when I was told the cost and as I had booked direct with the driver, I foolishly thought a discount. I was hesitate about using the details my spidy senses tingled, beware, no tracking, but I told family my whereabouts an kept in touch throughout the journey.
I had used data cars for years before the days of uber, they had honest and reliable drivers then, ones who would do a fair price off the books.
I will not be using datacars again, as I didn't even know what type of vehicle I was allocated until it arrived. Had a party of 3 or more needed to travel we would have encountered issues.
The car had lingering smells of food it has clearly been used to transport food in the prior days.
Fool me once, shame on you
Fool me twice, shame on me
There will Not be a 3rd time with datacars.

Had a booking to collect us from
city airport.

Messaged the driver upon arrival but no response.

Called the office (lady was particularly rude) who advised car was still 15 mins away.

After waiting a further 10 mins the car still hadn’t moved from its location.

Spoke to the rude lady again in the office who put our call through to the driver.

Driver arrived 45 mins after scheduled pick up time. And still made a comment that we were waiting in the incorrect pick up area.

Won’t be using again.

Wish I had read the revues before we booked however we were visiting London for a friends surprise party and the hotel gave us this number. My husband told the controller where we were going, he reiterated it several times. When the controller said it would be £15 he queried it again, gave the address and post code and said it’s only a 6 minute drive. When the taxi arrived it took us to the wrong place! Luckily we noticed before we got out of the car else we would have been stranded.the driver was lovely and took us to the correct address however the fare then went up to £22! We refused to pay this as this wasn’t our fault. He couldn’t do anything about it so we had to call the office and they refused to reduce the fare at all. We ended up having to pay extra because we had to get to the party. Absolute scam! Do not book with this company. They are not trustworthy at all!

Firstly it’s a shame I have to give 1 star as I would like to be able to give 0 stars. We booked a cab for 7:35 pm through their app the day before it was needed for Mothers Day. When the time came for us to pick up the cab nothing arrived, 5 - 10 mins after the scheduled arrival time we received an automated call telling us the mini cab was running late and did we want to cancel it, which was no good as we had a table booked at a restaurant. I rang Data Cars to find out how late, to which I was told they didn’t know, as they were still looking for a driver, even though we booked the day before. After ringing the restaurant to explain we were going to be late, we cancelled the cab and booked one through Uber. The exact same thing happened to us last year on Mothers Day with the same company. We will definitely never use this company again.

The experience we have had about this cab drivers are really bad considering that I booked them for my disabled client and the drivers don’t have patience for them and they still over charged us, and when asked the driver replied us with go and report to the company, it’s not fair on customers and all customers should be treated fairly and informed us early if there is any extra charges politely.

For a 10minute ride, they cannot find a taxi for you and their address book is not up-to-date so don't even think of booking one if you live in a newly built residential building or area, it doesn't matter if you are on a 'priority' service (affiliated with the company) or not. Rather get an Uber.

Avoid this company.

Their drivers are rude and demand money for extras - theres charges that are only known AFTER you confirm your booking.

I've been:
* Sent to the wrong terminal
* Been charged waiting time for waiting for them to come and collect me when they hadn't arrived yet
* Told I had to take a certain route (extra cost) because the other route was blocked and no choice

Absolute terrible experience - do not use under any circumstances.

I pre-booked and paid for a car to take me home on New Year Eve but after waiting an hour I gave up and no car ever turned up. The office continued to tell me it would come and left me waiting in central London, only to then realise they never assigned a driver and they had refunded my taxi hours before without telling me. Appalling service!

Pre booked 6 seater for Christmas Day quoted £19.00 was charged £38.00.
Totally disgusted that they would quote a price then charge double do not use this company

terrible service - booked cab 3 hours in advance of journey and prepaid - car was 1 hour and 10 minutes late, driver took wrong turning and I had to tell him to stop and I am now fighting for refund - additionally they have taken a second payment with no booking

Prepaid airport booking. Two drivers confirmed.
No one arrived.
We had to drive ourselves, paid £187.99 same-day parking, and missed our flights.
Data Cars never replied.
Avoid for airport trips.

Avoid at all costs. Prebooked return journey to Heathrow t3. Return flight details entered so they knew time to arrive, all confirmed by text message etc. We arrive, no taxi, he's 50mins away in Central London! Utter joke.

Shocking shocking shocking. Scam artists and liars.
Booked an airport transfer and was advised it was a fixed price. Booking was confirmed and then received a text message stating if you want to travel via M25 (which is of course the quickest route) it was an extra £10 and you had to pay for car park. Called them and asked about the additnal frees, the man Sharif started reel off even more charges. 😳
On top of this, he said the £10 fee for M25 was due to toll costs for taxis specifically. I had never heard this so googled. There is no such charge of course. When started to say that the toll didn't exist, I was told my phone was breaking up and he couldn't hear me, that old chestnut excuse. I asked what route they would take instead and he said through central, which time wise takes longer. The only sense this makes is to make more money through lying.
As you can expect, cancelled this booking. Would rather pay more than go with a scam company.