Damp Proofing North West Arvostelua 

Elliot and Kyle came out to fit a damp proof course on my house. From the first meeting, Elliot was prepared to come out on a Friday evening as this was my only availability and he arrived on time and as agreed. From then, communications were reliable, with emails and calls returned quickly. Regarding the work, this was completed efficiently and within the time frame given. Elliot and Kyle moved furniture and replaced it, were tidy and cleaned up any mess afterwards. Overall, reliable, professional yet friendly and approachable. Great job thank you!!

If you are considering using this business, I advise proceeding with caution. In my experience, it did not fulfil claims made on its website and in its marketing material.
Let me explain:
1
I attach a copy of your marketing leaflet that was provided to me when the owner of the business first visited my property on 29th July 2026. I note the leaflet and thewebsite state ‘We conduct through inspections to identify the root cause of the damp problem, providing you with a detailed report and tailored treatment plan’. To date I have not seen a copy of the detailed plan. I was verbally advised I needed a new Damp Proof injecting, the work was carried out over 2 days, the business used materials that cost circa £700 and charged me £3750.
After heavy rain on 29 July, I noticed water entering the property and contacted Damp Proofing North West. The owner revisited and said this was a new problem for which he would provide a separate quote. I later established that the damp-proof injection had not been necessary; installing an external French drain resolved the issue. The business failed to investigate thoroughly, identify the root cause, or recommend appropriate work, and instead carried out work that proved unnecessary and unsuitable.
2
The website and marketing information states you provide ‘a 30-year Guarantee’. To date I have received the partly completed Certificate of Guarantee. For a Guarantee to be effective for 30 years I would expect a formal Insurance based Guarantee, this is necessary in case you cease to trade. Can you advise when I will receive the full Guarantee Documentation. Once the business ceases to trade for whatever reason the Guarantee would be null and void which could occur within the next 30 years. Thus, the paper provided is of little value and does not fulfil the statements made above.

Given my experience I would not recommend this business as they are very expensive and unfortunately fall sort of the claims made on their website and marketing material.

Patrick and his team did some damp works throughout my garden flat and did a fantastic job. I would highly recommend.
Many thanks for being quick to come out, reliable and professional.

Pat shows a very positive and reliable approach to the customer and the job.
Very happy to recommend

Brilliant job on my roof ! Would definitely use this firm again for any more jobs needed at my property.
Very knowledgeable and easy to deal with.

Very professional team. Came out quick, completed the job in a day and left everything clean and tidy. 30 year certification and no need to reduce the sale price.