A good service, engineer came across as very knowledgeable, useful tips, and why ! Will be looking for a quote to replace 3 radiators ( they are over fifty years old.) Very happy with the work carri... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
You were able to come snd service our air con at short notice as we couldn't get responses from elsewhere, so we are very grateful to keep the warranty valid. Your engineer was very considerate and ex... Näytä lisää
Yritys on vastannut
Rob came to visit us today as a follow up from our recent boiler service. Excellent performance and spoke to me re managing our fuel usage, offering his knowledge and insight.
Yritys on vastannut
Recently had the bath removed and a shower tray,plus Aqua panelling put in around the walls of the shower area plus window area too.The Custom heat engineer did a terrific job,over three days...replac... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Custom Heat & Cool is a family run business with modern values. Since opening our first office in 1980 in Rugby, we've grown into the trusted name people turn to for heating and cooling comfort — for today and for generations to come.
Custom Heat & Cool
Yrityksen kirjoittama
- Established in 1980
- Custom Heat & Cool is a family-run heating and cooling company, proudly serving customers across the Midlands and the South West. We've had a physical presence in Rugby ever since our foundation in 1980, and in that time we've encountered pretty much every problem that can occur with central heating, air conditioning, and domestic appliances. We specialise in all aspects of heating and cooling, including boiler installation, servicing and repair, and air conditioning installation and maintenance. We can also install gas fires and full bathroom suites. Wherever you're based, when you contact Custom Heat & Cool you're calling on one of the most experienced heating and cooling teams in the business — and you'll get more than just our decades of know-how. We only use manufacturer-approved parts, and we keep our vans well stocked to give us the best chance of fixing your problem on the first visit. Every job we do represents excellent value for money, and when you ask us for a quote, you'll get our best price first time. Comfort you can feel, care you can trust.
The only company to guarantee same day call out
We guarantee same day call out on all Care Plans and boiler guarantees
If you lets us know before 10 we will be out with you the same day guaranteed!
Yhteystiedot
9 Somers Road , CV22 7DB, RUGBY, Yhdistynyt kuningaskunta
- 0330 383 0000
- office@customheat.co.uk
- customheat.co.uk
4,8
Erinomainen
5 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 48 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
I am done with this company
I am done with this company. Overpriced and just constant daily bombarding of pay the invoice. We paid it and still received overdue emails. Boiler replacement £2500 more than the one we went with for the same model boiler
16. kesäkuuta 2026
Vastaus yritykseltä Custom Heat & Cool
Thank you for taking the time to leave your feedback. We're sorry to hear that your experience did not meet your expectations.
On time
They arrived before original time. Checked and serviced boiler. Called them again as no pressure, one of the pipes had a leak, they repaired the pipe. Now all working
Cannot praise this Company enough. Will highly recommend Custom Heat to one and all.
18. kesäkuuta 2026
Vastaus yritykseltä Custom Heat & Cool
What a lovely review to receive — thank you so much for taking the time to share your experience. It's great to hear that everything was sorted promptly, from the boiler service through to tracking down and repairing the leak. Your recommendation means a great deal to us and to the whole team.
The Custom Heat Team
Excellent service.
20. kesäkuuta 2026
Vastaus yritykseltä Custom Heat & Cool
We really appreciate you taking the time to leave a review. It's great to hear you were happy with the service — thank you for choosing Custom Heat.
The Custom Heat Team
Good quality work and very efficient…
Good quality work and very efficient engineers
20. kesäkuuta 2026
Vastaus yritykseltä Custom Heat & Cool
We really appreciate you posting this review. It's great to hear that the work met your standards and that our engineers impressed with their efficiency. We look forward to being of service again in the future.
The Custom Heat Team
Like to support our local businesses…
Like to support our local businesses that why I choosen customer heat and have good experience engineers
20. kesäkuuta 2026
Vastaus yritykseltä Custom Heat & Cool
We really appreciate you choosing to support a local business — it means a great deal to us. It's brilliant to hear you had a good experience with our engineers, and we hope to be your go-to for any heating and plumbing needs in the future.
The Custom Heat Team
Good job.
Easy booking process. Good communication. Excellent service provided by James.
20. kesäkuuta 2026
Vastaus yritykseltä Custom Heat & Cool
We really appreciate you taking the time to leave this review. It's great to hear the booking process was straightforward and that James delivered excellent service on the day. We'll be sure to pass your kind words along to him.
The Custom Heat Team
Engineer phoned to say he was on his…
Engineer phoned to say he was on his way.
He was polite, friendly and courteous, and even found time to play with the dog.
Whilst servicing the boiler he showed me where the filter is and whilst cleaning it he explained its purpose.
20. kesäkuuta 2026
Vastaus yritykseltä Custom Heat & Cool
What a lovely review to read — thank you for sharing it. It's great to hear the engineer took the time to walk you through the filter and explain what it does, as we always feel an informed customer is a happy one. And it sounds like the dog approved too, which is always a bonus!
The Custom Heat Team
Vastaus yritykseltä Custom Heat & Cool
We really appreciate you taking the time to leave a review. It's great to hear you found our service helpful and efficient — that's exactly what we aim for. We hope to be of assistance again in the future.
The Custom Heat Team
I have recently had a new boiler fitted…
I have recently had a new boiler fitted and I cannot recommend Custom Heat highly enough! Their communication is excellent, their quotes clear and their service is friendly, reliable and efficient. I have used this company for several years now for boiler services, new radiators etc and they have never let me down. They do what they have promised and they always arrive when expected. I have no hesitation in recommending this company.
5. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Custom Heat & Cool
What a lovely review to receive — thank you so much for taking the time to share this. It's brilliant to hear that the new boiler installation went well, and it genuinely means a lot to know that years of services, radiator work, and everything in between have all hit the mark. We look forward to continuing to look after your heating for many more years to come.
The Custom Heat Team
Great service
18. kesäkuuta 2026
Vastaus yritykseltä Custom Heat & Cool
We really appreciate you taking the time to leave this review. It's great to hear you received a good experience from us, and we hope to be of assistance again in the future.
The Custom Heat Team
Vastaus yritykseltä Custom Heat & Cool
We really appreciate you taking the time to leave this review. It's great to hear our engineer made such a good impression — being friendly and helpful is exactly what we aim for on every visit.
The Custom Heat Team
Vastaus yritykseltä Custom Heat & Cool
We really appreciate you taking the time to leave this review. It's great to hear the visit was punctual and that the advice provided was helpful — that's exactly the kind of service we aim to deliver every time.
The Custom Heat Team
Boiler Service completed efficiently
Had my first boiler service yesterday. Was completed quickly and efficiently by Ruby who is an absolute credit to the company
16. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Custom Heat & Cool
What a lovely review to receive — thank you for sharing it. It's brilliant to hear that Ruby made such a great impression during your first boiler service with us, and we'll be sure to pass on your kind words to her. We look forward to looking after you again.
The Custom Heat Team
Engineer comes when expected and all…
Engineer comes when expected and all seems very efficient.
17. kesäkuuta 2026
Vastaus yritykseltä Custom Heat & Cool
We really appreciate you posting this review. It's great to hear the visit went smoothly and that everything felt well-organised from start to finish. Reliability and efficiency are something we work hard to get right, so it's good to know that's coming through.
The Custom Heat Team
We have recently had a new electric…
We have recently had a new electric central heating boiler to replace our old oil system, and a new, more efficient immersion heater tank installed . The work was done efficiently, effectively and on time. The staff were really knowledgeable, helpful, polite and very tidy. Special thanks to Tom, Tynan, Ellis, Beth and Kyle for their hard work, and many thanks to the managers too.
10. kesäkuuta 2026
Vastaus yritykseltä Custom Heat & Cool
What a lovely review to receive — thank you so much for taking the time to share your experience. It's great to hear the switch from oil to the new electric system and immersion tank went smoothly, on time, and left everything neat and tidy. We'll make sure Tom, Tynan, Ellis, Beth, and Kyle all know their hard work was noticed and appreciated.
The Custom Heat Team
I have only used custom heat to service…
I have only used custom heat to service my boiler-and.
was vey satisfied. I cannot give a comment for a breakdown as I have never had to use this service.
17. kesäkuuta 2026
Vastaus yritykseltä Custom Heat & Cool
Thank you for taking the time to leave your review. We're pleased to hear you've been very satisfied with your boiler service and appreciate your feedback. We hope we can provide you with a 5 star experience in the future.
Good service but there has been…
Good service but there has been teething problems.
17. kesäkuuta 2026
Vastaus yritykseltä Custom Heat & Cool
Thank you for taking the time to leave your review. We're pleased to hear you've received good service, although we're sorry there have been some teething problems. Your feedback has been passed on to our Operations Director for review.
Customer exploitation, not problem solving
Although the representatives are polite, the culture of this company is not problem solving but customer exploitation.
First visit left me with what seemed to be a working oil fired system but rapid water pressure loss was ignored despite me pointing it out. I believe this caused damage to my boiler. Further work at twice the cost failed to solve it. A final quote of nearly £700 had me walking away. I got it fixed for a lot less by a registered oftec person who was scathing of the lack of diagnostic work.
10. kesäkuuta 2026
Vastaus yritykseltä Custom Heat & Cool
Thank you for taking the time to leave your feedback. We're sorry to hear that your experience did not meet your expectations.
We take all customer feedback seriously, and your comments have been passed on to our Operations Director for review.
Boiler service
Mark arrived on time with a smile. Serviced the boiler. Checked all radiators for leaks. Happy to explain what he was doing. All fine . A good job well done.
17. kesäkuuta 2026
Vastaus yritykseltä Custom Heat & Cool
Thank you for taking the time to leave this review. It's great to hear the boiler service went smoothly and that our engineer took the time to explain what he was doing throughout — that kind of transparency matters to us. A job well done indeed!
The Custom Heat Team
Lovely chaps very efficient and quiet…
Lovely chaps very efficient and quiet very respectful left me cleah and tidy excellent 👍
9. kesäkuuta 2026
Vastaus yritykseltä Custom Heat & Cool
What a lovely review to receive — thank you for taking the time to share it! It's great to hear the lads were respectful and left everything clean and tidy; that's exactly the standard we aim for on every visit. We hope to be of service again in the future.
The Custom Heat Team
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