Cured Pharmacy Arvostelua 

I have had a very frustrating experience with Cured Pharmacy and, unfortunately, this is not the first time I have had problems with them.

I placed two separate orders. One was delivered on 8 August, but the other order (£217.99) was not received. I contacted Cured Pharmacy on 12 August and was told they would investigate. I chased again on 13 August and was told on 14 August that the matter was still with the logistics team.

After several days of going back and forth, I contacted them again on 15 August, explained my frustration and specifically requested to speak to a manager.

Then, on 17 August, I was told that the order had supposedly been delivered.

The problem? It hadn’t been delivered.

I checked my account and the order was still showing as “Processing”, while my other order—the one that had actually been delivered—was showing as delivered. I sent them screenshots clearly demonstrating this and asked them to properly investigate and either refund me or send the missing item.

I also made it very clear that I wanted a manager to contact me.

Since 17 August, I have heard absolutely nothing. No call from a manager, no meaningful update, no refund and no resolution whatsoever. They simply stopped responding after I provided evidence contradicting their claim that the order had been delivered.

What makes this even more disappointing is that this isn’t my first poor experience with their customer service. Previously, I spent weeks going back and forth with them over points that should have been credited for a purchase. Again, it required an unreasonable amount of chasing to get something that should have been straightforward.

Mistakes can happen, but what matters is how a company deals with them. In my experience, Cured Pharmacy has repeatedly failed to take ownership of problems, provide clear information or properly investigate issues.

For a pharmacy handling customers’ orders and taking significant amounts of money, I expect much better customer service, communication and accountability.

Based on my experience, I would not recommend Cured Pharmacy.

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Excellent service

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Great prompt service

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