culturehustle Arvostelua 

incredible products, fast delivery

They are stealing from people to pay the owners legal fees. It's a collapsed pyrymid scheme. You will never receive product. The owner counts on you being overseas as protection from the repercussions of theft. The owner Stuart is a criminal. At least Anish Kapoor has integrity. Stuart is going to go down in history books as an art thief and loser.

great new colors

Ordered a load of pigments back in Jan 2026 with fast track shipping (£30 extra) - 36 days later and multiple email chases the order is still showing as "making" and emails are generic and do not provide any clear ETA. After requesting for a refund and hearing nothing I went to check their social media. I noticed they're advertising free pink pigment with orders for the 10 year anniversary, and when I asked in the comments if they'd finally ship my order I was blocked. Looking at other reviews and comments, others have had the same issues with them for over a year. I have done a charge back with my bank and I recommend avoiding buying ANYTHING from these guys as it appears like they could be going into administration.

Waiting 8 months for an order. Contacted via email several times and just getting Bot responses and nothing else. Don't waste your time or money.

Didn't get the product and 3 months has passed. Wrote multiple e-mails with refund requests, without success.
This is a fraud!

The quality of pigments and acrylic colors is very high, colors are beautiful. The thing I can not give 5 stars - client service. I understand the thing about small business and that you need time to make your stuff. But. I would prefere to have honest information about time of production. If you tell me - ok, it take 2 weeks longer and the date is this , I'm happy. If you tell me - you are our priority, we are working on it - it sounds like a bullsh*t. In fact i was nearly sure that I've simply lost my money when I saw that my order was dispatched. Another small problem - packaging. Phase pigment jar didn't have a protection cover so when I opened it i made a disaster .

Black 4.0 is a fantastic product. I use it with vintage camera lenses to reduce stray light beams that can cause aberrations, and also in regular painting when the situation calls for it. I would like to see more products that enable me to play with reflectance, i.e. paints or pigments that change color under different colors of light, or possibly clear coats that react to or block infra-red and UV light.

Had a longer waiting time (aprx. 3 months), but it was absolutely worth it! Things can take time, I know that by myself. But if you can afford the time, it is just great.

Delivery/shipping was fast and product do what it says

Overall very happy with the vibrancy of the pigments, and how bright they are under black light. Looking forward to using these in more projects going forward.

I waited months for delivery of an order. Every email was ignored. Every comment on social media and YouTube was ignored. The actual paint and base are great and as advertised. But the overall feeling for months that I was scammed out of money was very real. I would happily buy my materials here and would LOVE to support Stuart and his mission. But until those things are addressed and corrected, I won’t be doing it again. Which is a shame.

Clown-car company, one order was fulfilled (present), now most recent order is six months late and nothing but AI customer service service loops. Do not entrust your money to this "company".

great product but large lead time and customer service was lovely but could not answer my questions on when I would get my order, they would say they would get back to me and never did.

I ordered paint in OCTOBER and corrected the shipping address immediately after placing the order. Despite informing the company right away and contacting them several times afterward to confirm the updated address and request a refund, nothing was resolved. Instead, I received repeated explanations for delays, including an unusual claim that a PLANE CRASH had caused the shipment issue. In the end, I was told that neither cancelling the order nor changing the address was possible.

Overall, this was one of the most frustrating and disappointing customer service experiences I have had.

I put my order in way back on black friday. Its now Feb. 25th and I still don't have my order, or gotten any clear answer. Just the same ai generated messages.

Constantly late with deliveries and people have been getting the wrong deliveries or none at all. Avoid it

fake site. Took the money never sent product

I honestly thought my money was lost – but then the unexpected happened: My paint showed up.

I placed the order at the beginning of October 2025, and the money was withdrawn immediately. After six weeks, I still hadn’t heard anything, so I sent emails and received replies saying they would fix it quickly. Unfortunately, it turned out those were AI-generated emails, and I kept trying without any success.

When I had finally given up and thought my €160 were gone, I decided to ask them to cancel the order. I sent 4–5 emails requesting a cancellation. Then the unexpected happened – they shipped the paint.

I have now received it, and it is truly very good paint. Unfortunately, this will be the only time I order from them, because I simply don’t dare to order again.

I hope it was just a bad period for them and that they manage to improve their customer service, because the quality of the paint is absolutely top-notch.

My advice to anyone who hasn’t received their paint: try asking them to cancel the order. It worked for me.

The blackest paint. Perfect.