Cult Surfingin viallisen tuotteen palautus ei toimi
Cult Surfing lähetti viallisen istuinsuojan. Luvattiin toimittaa uusi, kun palautan viallisen, mutta palauttaminen on tehty niin vaikeaksi, että se on käytännössä mahdotonta. En suosittele tätä toimittajaa.
Vastaus yritykseltä Cultsurfing
Hi Stig,
We’re sorry to hear this has been your experience, but we do feel it’s important to clarify what actually happened.
From the beginning, we acknowledged the issue with the defective seat cover and offered a solution straight away. We also accepted the return request, provided the shipping label, and clearly explained the steps to follow.
The return process in this case is standard: simply attach the provided label and drop the parcel off at a UPS point. There are no additional steps or costs involved for the customer.
At no point has the return been blocked or made unnecessarily difficult, and we remain available to assist at any stage if something is unclear.
We take these situations seriously and always aim to resolve them as quickly and smoothly as possible.
Kind regards,
Tracy.