I was suspect, as I had never heard of them before. But my experience was great. Purchase confirmation email came right away. Shipping confirmation came the next day. Package arrived 3 days la... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Don't buy a gift here. Received a non-working coffee grinder, even though listing specifically says "Grinders are tested at the factory with coffee to ensure proper alignment, so there can be mini... Näytä lisää
The part I ordered fit my machine like the original. Fast shipping and honestly a great price and overall experience.
The website is very informative, detailed with regard to products. I was able to make sure everything I was looking for was included with the product. The product shipped timely, arrived quickly and w... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
Culinary Cave was born out of a shared passion for the art of cooking and a desire to create a space where culinary enthusiasts, home chefs, and food lovers alike could find premium-quality kitchen products, expert guidance, and a community that shares their love for all things food.
Yhteystiedot
Yhdysvallat
- culinarycave.com
3,8
Hyvä
20 arvostelua
On vastannut 80 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 24 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Good Experience
I was suspect, as I had never heard of them before. But my experience was great.
Purchase confirmation email came right away.
Shipping confirmation came the next day.
Package arrived 3 days later.
Exactly as advertised.
Would buy from them again.
17. maaliskuuta 2026
The part I ordered fit my machine like…
The part I ordered fit my machine like the original. Fast shipping and honestly a great price and overall experience.
3. maaliskuuta 2026
Shipping cost was high
Shipping cost was high. And after purchasing the Internet was kind to give other options at a much lower shipping price.
3. maaliskuuta 2026
Fast delivery!
20. helmikuuta 2026
Zeal line hood vent insert
The website is very informative, detailed with regard to products. I was able to make sure everything I was looking for was included with the product. The product shipped timely, arrived quickly and was very well packaged. The product appears to be very well made.
25. helmikuuta 2026
Warning: Don't buy a gift here
Don't buy a gift here. Received a non-working coffee grinder, even though listing specifically says "Grinders are tested at the factory with coffee to ensure proper alignment, so there can be minimal signs of coffee in the burrs."
Took weeks to get a video from YouTube to fix it ourselves. I can't imagine texting grandma a link to take it apart and correct what got missed in their QA/QC process.
Asked for a partial refund/discount for inconvenience (this is not a cheap grinder, $200) and they said no. Boo. Not great experience. Won't purchase here again, and I strongly advise the same for others.
6. helmikuuta 2026
Oma-aloitteinen arvostelu
Hard to find item in stock
Culinary Cave had the grain mill I was looking for and it shipped quickly.
2. helmikuuta 2026
Terrible customer service don’t even…
Terrible customer service don’t even think about trying to return anything they will cost you more than the item
9. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Culinarycave
Hi Roni,
Thank you for your feedback. We’re sorry to hear you feel dissatisfied with your experience. We’d like to clarify that our customer support team did make efforts to accommodate your return and clearly informed you in advance that return shipping costs would be the customer’s responsibility, as outlined in our published Return & Refund Policy on our website.
While we understand that this outcome may not have been what you hoped for, decisions made in accordance with company policy do not reflect a lack of customer service. Customers are also welcome to use any shipping carrier or option of their choice, including more cost-effective alternatives, when returning an item.
If you would like further clarification or assistance within our policy guidelines, our support team remains available at support@culinarycave.com
or +1 (888) 800-6897.
The Culinary Cave Team
Tried to make a return and instead was…
Tried to make a return and instead was met with a bunch of obviously AI responses refusing to assist me. They also blamed me for them not having an updated return policy on the Shopify landing page, which is the system they use for checkout. I’ve never met a more lazy and rude customer service.
7. tammikuuta 2026
Vastaus yritykseltä Culinarycave
Hi Haley,
Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet your expectations. We’d like to clarify that all return requests are handled by our customer support team in accordance with our official, published Return & Cancellation Policy, which is available on our website. For consistency and fairness, we’re unable to process returns based on policies presented from unofficial or third-party sources.
Our responses are carefully reviewed to ensure accuracy and compliance with our procedures, and we always aim to communicate respectfully and professionally. Your concern was addressed based on the applicable policy for your order.
If you would like further assistance or clarification, we encourage you to contact us directly at support@culinarycave.com
or +1 (888) 800-6897.
The Culinary Cave Team
I make 3 loaves of sourdough bread once…
I make 3 loaves of sourdough bread once or twice a month, plus making other sourdough pastries, etc. I love that it is large and powerful enough to do all the kneading in the machine with so much flour and I don't have to take the dough out and knead it by hand. I had other great mixers but never this powerful!
I love it!
20. lokakuuta 2025
Vastaus yritykseltä Culinarycave
Hi Judith,
Thank you so much for the wonderful review! We’re thrilled to hear that your new mixer is handling your sourdough loaves and pastries with power and ease. It’s great to know that it’s strong enough to take on heavy dough so you can skip the manual kneading and enjoy a smoother baking experience.
We truly appreciate you choosing Culinary Cave and are so glad you love your new mixer! If you ever need anything, we’re always here to help.
The Culinary Cave Team
I made a purchase on 11/23 in the…
I made a purchase on 11/23 in the evening. Then I changed my mind and canceled my order first thing in the morning of the 11/24. They email me back saying US already picked it up and UPS tracking says different. Says it is still at the facility. Now they are shipping it out and said they are going to charge me 5% to take it back and a restocking fee. Not a good way to do business. And the terms say cancel within 24-48 hours. I was within 12 hours. Be careful ordering from them!!
24. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Culinarycave
Hi Nikki,
Thank you for your feedback. We understand your concern and we’re sorry for any frustration caused. Upon reviewing your order, it had already been confirmed and processed by the time your cancellation request was received. As outlined in our published Cancellation & Return Policy, orders are typically processed within 24–48 hours, and often sooner. Once processing is complete and the carrier has picked up the package, cancellations may incur applicable fees.
On the same day you requested cancellation, UPS had already picked up the shipment. UPS tracking pages can take several hours to update, which is why the status may have appeared different at the time you checked. Our team provided refund options in accordance with our policy, including details about associated fees.
If you would like further assistance or wish to move forward with any available options, please contact us at support@culinarycave.com
or +1 (888) 800-6897 and we’ll be happy to help.
The Culinary Cave Team
Vastaus yritykseltä Culinarycave
Hi Alex,
Thank you for the 5-star review! We’re happy to hear that the product met your expectations. We appreciate your trust in us and are glad you had a great experience.
If you ever need anything in the future, we’re here to help!
The Culinary Cave Team
Vastaus yritykseltä Culinarycave
Hi Marlan,
Thank you for the great review! We’re glad to hear you enjoyed our competitive pricing and quick delivery. We appreciate you choosing Culinary Cave and are happy to know your experience was a smooth one.
If you need anything else, we’re always here to help!
The Culinary Cave Team
Quick delivery of a good product.
10. marraskuuta 2025
Vastaus yritykseltä Culinarycave
Hi Sam,
Thank you for the great review! We’re glad to hear you enjoyed our competitive pricing and quick delivery. We appreciate you choosing Culinary Cave and are happy to know your experience was a smooth one.
If you need anything else, we’re always here to help!
The Culinary Cave Team
Still haven’t received the item or an…
Still haven’t received the item or an update.
3. marraskuuta 2025
Vastaus yritykseltä Culinarycave
Hi Bryan,
We’re sorry to hear about your experience. As per our records, our team sent you an email with your tracking information last November 3rd and also tried to reach you by phone on November 7th, but were only able to reach your voicemail. We’ve made several efforts to provide updates on your order but haven’t been able to connect with you directly.
Please reach out to us at +1 (888) 800-6897 or email us at support@culinarycave.com and we’ll be happy to assist you right away and ensure your order issue is resolved promptly.
Your product is what I was looking for…
Your product is what I was looking for and is working great. You folks did what you're supposed to do in offering an exceptional product and satisfying this customer. Thank you
3. marraskuuta 2025
Vastaus yritykseltä Culinarycave
Hi Robert,
Thank you so much for your kind words! We’re thrilled to hear that the product is exactly what you were looking for and that it’s working great for you. It means a lot to know we were able to deliver an exceptional product and a satisfying experience.
We truly appreciate your support, and if you ever need anything, our team is always here to help.
The Culinary Cave Team
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