I placed a order for a single walldrobe and wooden shelf unit, for my Grandchild. The walldrobe arrived damaged! I made One phone call to Joanne ( customer service 10 out off 10 ) A replacem... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Ordered a cot in the sale online 2 weeks ago, booked a delivery slot with the courier who since informed us that the order was cancelled by the supplier. The order is still showing as processing onlin... Näytä lisää
2nd attempt at ordering from the company. Still undelivered and no refund this time. They are refusing to cancel the order and refunding me so now seeking legal advice. Disgusting service from a com... Näytä lisää
Absolutely horrible experience so far. Ordered a cot and had a call from the home delivery company (courier). On the scheduled day of delivery I called the delivery company up to ask when I can expect... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
At CuddleCo, we design nursery furniture and baby essentials combining safety, comfort, and practicality to support everyday family life. From the first nights through to the toddler years and beyond, our collections are created to grow with your child while fitting effortlessly into your home. Based in Manchester, UK, we are a dedicated team of designers, product specialists and parents. Our experience shapes everything we create, from cot beds and nursery furniture sets to playroom furniture and baby accessories, helping families feel confident from day one.
Yhteystiedot
2 Brindley Road, M16 9HQ, Manchester, Yhdistynyt kuningaskunta
- customerservice@cuddleco.co.uk
- cuddleco.co.uk
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 46 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Great customer service.
Customer service of this company is very good! Unfortunately my matress was too small for my cotbed but I went onto the chat and had it all sorted to be collected the next day, absolutely no hassle. The mattress felt very good quality it’s a shame it was to small for my cotbed.
Arrived on time and very good quality
great customer service, terrible delivery
Customer service was great with cuddle and co, very responsive and helpful however it took over 3 weeks for our cot to be delivered using DHL.
One of the items also arrived partly damaged so returned.
Good customer communication
Order was delayed twice, but customer service reached out to rearrange delivery. Day of delivery was great (panther logistics)
A very nice cot however one of the…
A very nice cot however one of the wooden end pieces arrived with a visible split. I have requested a replacement part from CuddleCo but have not received a reply yet. The cot needs airing for a few days before use as it has a strong smell of paint when unpacked
Arrived on time
Arrived on time, good quality. Easy to assemble.. wardrobe was the trickiest but overall very happy
Lovely product
Lovely product. No issues putting it all together. Quality material and I already know it will last long.
So quick
So quick. Ordered before midday and it was delivered the following morning!
I received only one of the two items I…
I received only one of the two items I ordered without explanation and pre warning
Great present, quick delivery!
Ordered a trike for my child’s first birthday and can’t wait to put it up. Can’t comment on the actual product, but it was easy to order and delivered swiftly!
Great product
Great product, easy to put together and exactly the way it looks online. Shop forgot to ship my entire order, so had to wait another week to have it complete. As soon as I contacted them, they shipped the missing item next day delivery.
Poor material mattress
Poor material mattress, unsafe for baby, not chance to return after checking the mattress! So disappointed and not recommended
Don’t waste your money
Ordered a Liki Trike S5
Ordered a Liki Trike S5, it's too small for a two years old, so we needed to return it back. The company comes with all different excuses not to issue the refund. We will go to a 'small claims court' now...
Do not use this company, customer service is useless!

Vastaus yritykseltä CuddleCo
Great service
They originally sent us the wrong part of the cot bed but resolved it very quickly
Lovely cotbed
Ordered cotbed and mattress for when our baby Grandson visits. Great quality, easy to assemble, delivered on time.
So far all happy
So far all happy with experience and products ordered. When I placed my order for a three piece nursery set and a mattress I was texted that night to confirm a delivery date. Items arrived on expected date minus one box, which the courier immediately told us about and said it should arrive the following day. It didn't so I contacted cuddle co who were quick to respond and contacted the courier company. It appears the missing item had been lost so cuddle co have arranged for a replacement to be sent on another day of my choice and have upgraded the delivery free of charge to the 2 person room of choice delivery. I have only just started to put together the furniture (minus the wardrobe due to the missing box) but so far I am very pleased with the quality of the product for the price.
Very quick delivery and perfect fit
I would put zero but that’s not an…
I would put zero but that’s not an option!! Ordered furniture £850 I’ve had to chase this company up regarding updates you get zero communication. Customer service team shocking can only email and you get a different person each time and you have to go through the same things over and over again.
I received a text with available days for delivery, I responded and a text confirmation was sent yet no delivery was made!! I still don’t have any furniture, customer service have no clue what to do. Never ever order from this company it’s the worst company I have ever ordered from.
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