CSC ServiceWorks Arvostelua 257

CSC is an army of professional con men & women from admin personnel to the technicians in the field; all trained and instructed to collectively sabotage equipment so it constantly needs maintenance and provide the worst customers service telling customers lies & dishonest information, and consistently never keeping their word. They are a contract equipment service provider and service many apartment buildings' laundry equipment and they are MASTERS OF DECEPTION. Nothing is as it seems with CSC ServiceWorks.

You've been warned.

i live in a condo complex and the washer broke 2 months ago. cscsw still has not repaired it despite multiple requests for repair. cscsw has ignored multiple online requests and phone calls

They also do gas station air pumps. The one I went to wasn't working, and of course I can't get a refund from the gas station because it's not their equipment. Why can't I look up the machine id online? Why can't they just automatically refund me because the machine was reported as broken by the gas station (why didn't the gas station put a sign on the machine is anybody's guess)? And why can't they disable the machine remotely when it is reported as malfunctioning? I'm not driving 45 minutes away to get the machine id for a refund for a $2.50 charge. What a scam operation.

I wish I could give ZERO stars.

My card stopped working. All of a sudden. With money on it. When I put it into the machine NOTHING HAPPENS. I have been trying to get a new card for over SIX WEEKS. The company's "support" number disconnects frequently and is not designed for people with a problem like mine (they only want the "machine ID number" to report a problem). Getting a human being is impossible. The online "chat" never has anyone available. The request for service form is never responded to. This company is AWFUL. Steer clear! Nobody will ever help you if you have a problem. I've reached out to the super and building management and they're stymied, too. These people take your money and run.

The Washing Machine was operating properly so ..Jerry came out to fix it....Well, he did very go job at it within 30 min ...He has been always helpful in fixing the problem in a timely manner...808 East La Palma Drive..he has very social skills also..indeed.. Thank you, much for fixing the Washing Machine !!!!

CSC is a total scam company. Their washers are always broken and they never fix them, the dryers are useless, and they raise the rates to ridiculous prices with no prior warning. Don’t link your bank info to their app because you’ll wake up to find that *someone* has used it to make unauthorized wire transfers of your money. My building has tried to break our contract with them because of their terrible customer service and multiple breaches of contract and they promised to sue us for “lost revenue”, the cost of moving their machines, and court costs! They are exploitative and money hungry and out of the 8 washers at my building maybe only 1 is fully working at any given time.

By reading all these reviews everyone has gone thru the same issues how long will it be before they can permanently shut this business down. I've complained several times about these washers and dryers and never get a response but as soon as you call these sucker's then they acting like there doing good business when that's definitely not the case they suck so take your money elsewhere unless you like giving it away to washers and dryers that will never get fixed

Landlords, stay far away from this company!! They make it impossible to get out of their contracts. You have to write in a cancellation request no more than 6 months before the contract is supposed to end. You'll have someone contact you promising the service will get better and if you decline and ask to move forward with the cancellation, they ignore all emails and tell you to email them the month it expires. They'll leave their system in your building and refuse to pick it up.

Update: I included the email CSC provided below and of course got no response. At this point we have to bring in our legal team to get them to remove their equipment. Save yourself the hassle and money and STAY AWAY from CSC

UPDATE - Washing still not fixed. The water inside now looks like a 6th grade science experiment gone wrong. Zero sense of urgency to fix broken machines.

No major issues with the app but.... CSC ServiceWorks is slow to respond to service requests. We only have three washers and three dryers in my small apartment complex but one of the washers has been out of service 3 times recently and is currently filled with (stinky) water yet again. I sent a request a week ago. The nearby laundromat is looking like the much better option.

This is a update 10/6/24. The bottom line is this that CSC GO needs a new CEO. I would gladly pay more if the App & the washer & dryer would work 75% of the time. If would be perfit if they had a 800 phone # 24/7

My bank and I have determined that all the tire air machines, ice vending kiosks and just about anything else that has charged my credit card but provided no product or service, and displayed phone numbers that either don’t answer or take messages and never respond, are this same sleazy nest of thieves.

My building STRATFORD HOUSE machines been offline for 6 months now. I put in over 10 service requests and still nothing is resolved. I was told we need a new HUB in April and after that customer service stopped responding to my messages. Still cant wash clothes so I have to go to the laundromat. I still have money on my CSC GO mobile app that I can’t even use. Horrible is a understatement.

Worst customer service ever- and they will not refund your account when you need to close out! I’ve been calling for months now asking them to refund the 25 bucks on my credit card to close out my account since my building switched over to a new laundry service, and they always say they will take care of it, but it never happens. I’ve called several times and still haven’t heard back anything! Worst laundry company out there.

What is wrong with this company? Everything. Their criminal negligence and outright dishonesty has led to a multi-million dollar class action lawsuit being filed against them in an attempt to hold them accountable for their multiple breaches of contract.

Companies like this, those who troll customers with fake reviews (proven) and glittery videos of how great they are, need to be forced into either cleaning up their act or closing down.

Be warned - NO ONE has had a good experience with CSC GO, no one.

I will be cancelling all services and machines for this property I manage in Chicago, IL. I have been waiting 3 months for someone to register my card kiosk so that I can make service requests. I've needed cards loaded into the machine and have made multiple requests. I have put in multiple services requests for multiple reasons, and when I call to check the status of the service requests, I am told parts are needed and I have to wait for the order of parts(weeks). How would the technician know which parts are needed if they never arrived? This laundry room requires key access that the technician does not have and there were NO calls made for entry. When I call to inquire, a new service request is created which does not help. Worst customer service ever.

I have just returned from attempting to do laundry. For the past several months, only one washer out of eight has been working. Today that one failed as well. The machine did not spin out the water, so that the clothes are dripping water everywhere. I also attempted to use three dryers none of which worked. They deduct money, but do not tumble. Then I requested a refund, and only one went through. I used four broken machines, not one.
These machines are old, broken, and should be taken to the landfill. Also, the company had the nerve to put through a price increase recently. If technicians can come to do that, they can come to repair and replace.

Shady AF!! Frequent issues with machines not starting. Stopped processing refunds through the app for me over a year ago. Left that refund request pending so no other can be submitted. No one answers the phone. Website page for refunds has a dead ‘continue’ button. Thieves, plain and simple.

Absolute scam! I have charges from CSC Service Works that mysteriously appeared out of nowhere. The only place I could think of how the charges started was from a local laundry mat, however, the laundry mat front desk person had no idea what I was talking about. I tried calling CSC Serviceworks to find out where the charges were coming from (and to get my account information) and was told to hold while they transferred me to the department that handles accounts. I ended up waiting on hold for an hour and no answer, I called back the next day and waited on hold for another hour again! I think they purposely don't answer for a lengthy period of time so that the consumer would just hang up and give up on obtaining their refund. I had to end up going through the headache of canceling the debit card that had the unauthorized charges and filing a fraud complaint to retrieve some of my funds back. I plan on emailing them as well, hopefully that would work, we shall see! CSC Serviceworks, your customer service is horrible and you should be transparent about customers account information when asked, the long hold times are ridiculous! And you should be ashamed of yourselves! The one star negative reviews are very accurate and you should be put out of business ASAP!

Do not use this company. Dishonest, 0 customer service! I have been trying for over a month to get them to remove their equipment with no response. Takes weeks to get repairs responded to, but they show up to take the money on a regular basis.

Their android app is completely broken. They randomly signed me out and my login no longer works. I had $10 in credit on my account to do my laundry at my apartment, and there's no space to put my own machines in.

This company is a scam.

Edit to reply: The account used to be on a google workspace account, but I deleted that account and moved the domain to a different email host, then it broke, even though the email address is the same.