CSC ServiceWorks Arvostelua 257

We have a broken washing machine in our building- it takes money but does not register/begin the cycle. This happened several times before I realized balance was dropping. I requested a refund through the app a month ago, followed up with a request, but received no response. Followed up with an email with no response. Chatted twice with the online bot, which could not recognize my street address, and requested a human to contact me. Again, no response. It appears there is no human oversight when problems occur.

Every week there's a new frustration. The whole room is offline. Most of the time, the washers have the hot and cold water reversed. I'm here 2 days a week and don't have time to wait around to fix things.

These people are thieves. They don't refund your money when called for and lie that they have sent it.

I recently had a frustrating experience with CSC ServiceWorks laundry at my apartment complex. After they installed new machines, I was confused about the process and couldn't get a clear explanation from the app or the machines themselves. I attempted to use the new system, but the instructions were unclear, and I ended up only using cold water for my wash. When I contacted customer service for help, they didn't resolve the issue. Instead of assisting me, they reportedly escalated the matter to my rental office, which felt like an overreach and an invasion of privacy. The entire experience was compounded by the fact that there were no clear instructions on how to get hot water for a wash.
The lack of clear communication and the company's decision to involve my rental office over a simple misunderstanding only added to the frustration.

It's been 10 months and they still haven't fixed the system so we can pay for the machines with the app. A couple months into the coins-only phase they lowered the prices to $1.50 for the washer and dryer, which I thought was accommodating of them. (If they're not going to fix the system, it makes sense to adjust the price to offset the inconvenience of having to go to the bank for quarters.) Then I go to do laundry today and the system is still offline but the price is now $2.25 for the washer and $2.00 for the dryer. So they didn't fix or improve anything, they just raised the price for no reason. I still have $17.50 in my digital wallet that I won't be able to use because the system is still offline, so that money is wasted I guess. Overall, it has not been a great experience doing laundry with CSC.

Machines smelled like rotten eggs, water doesn't flush out .

Terrible company, machines frequently don't work and still take your money. There is no way to get refunds, no one answers the phone, they don't have an email, the virtual assistant is purposely convoluted and only lets you have 1 open issue at a time that never gets resolved, then they lie that they resolved the issue. The machines have damaged my clothes beyond repair on multiple occasions. On top of that, they continuously raise the price without any communication in advance.

I have been using the air machine at my local station, to my surprise the machine was upgraded to new equipment and digital. Good looking and easy to use, I changed to this site because I was told it ran longer than most. I timed it, was 5 minutes. Thats good !

This company is the worst!! I had $22 taken from my debit card with authorization! I emailed and called numerous times and NEVER got my money back!! Currently doing laundry and one of the machines isn’t working properly and the clothes are soaked!!! Customer service doesn’t respond and when they do it’s bullsh#t!!! I’m over it!!! It feels like they are ignoring everyone and have no intentions of making anything better!!

This is the worst laundry company I have ever seen. My apt has multiple machines and they are all out of laundry cards. I have called them 15…. That’s right… 15. TIMES. and every single time they said that they will get a technician out to me to replace them in 24 hours. That has not happened and it’s been nearly a month. If they “escalate your service request” to “speed things up”, don’t worry… that won’t change a thing. I haven’t been able to do any laundry whatsoever. They are scum of a company and should be shut down asap. I’ve never heard of any good experiences with them. Their customer service agents should go work for a real company, not one that blatantly ignores and lies to you :)

They changed the washers and dryers in our apartment building we live in and sent the old card to csc for a refund which had a total of $56.25 we received a check today for $20.00!!! some one there does not know how to count,

Had $103.35 on my laundry card , it wasn’t working and they told me to mail it to them for a refund which I did. I’ve been trying to contact them for nearly one month now and they’re avoiding me . WHERE IS MY MONEY

We have two washers and two dryers in our building. Only the of them ever seem to be working at the same time. Sometimes a dryer is broken or sometimes it's a washer. And it always takes them months to fix it.
I do like that we can pay with a card.

I'm the Maintenance supervisor at a apartment communities in Portland Indiana, we were having issues with our washers. The service technician that came to the property corrected the issue, was polite, professional, and knowledgeable...would absolutely recommend this company.

Worst company ever, they changed air pumps machine in the gas stations to their own and here is the worst parts.
1. You pumping only 1 tire for 3 dollars now.
2. They put digital psi which is misleading. I had very bad experience, the pump pumped my tire to 78 psi instead of 42 psi my regular pressure. Be careful out there. When you see the air pump with csc logo and digital psi, just respect yourself and go to any other regular.

I used a CSC air machine at Walmart in Tiffin, Ohio, and was double-charged on my credit card. Called Customer Service and was greeted with a snotty, bitchy, and confrontational operator. No effort on her part to resolve the issue -- just a bunch of demands for my credit card statement, etc. Avoid this company like the plague.

They don’t give refunds. What a scam. I don’t see how they stay in business.

This company is complete garbage, they don’t repair machines when broken, it’s like pulling teeth with tweezers trying to get a $1.50 refund when the crap machines steel your money or just don’t work. I’ve put several repair tickets in on their constantly broken machines, and when a technician comes to repair they find nothing wrong. Well instead of sitting in your damn truck in the parking lot for 30 mins before even getting out to investigate and leave 5 minutes later without doing anything saying everything is fine, get off your damn phone and do your job and fix something! Stay away from CSC service, one of the worst laundry company’s I’ve ever had to deal with. You’d be better off washing your clothes is a big pot by hand, and hanging them Out to dry then trusting putting your clothes in CSC machines. If they don’t ruin your clothes, they steel
Your money!

CSC Serviceworks JJ’s provides a deplorable laundry experience. The washing machines are frequently broken, and those that do operate are barely functional due to worn-out tub bearings. Additionally, a new 25-cent convenience fee is charged for not using their app, which I stopped using months ago due to consistent issues. The app repeatedly overcharged me, withdrawing more money than the machine fees.
While the app allows refund requests, the company rarely responds. Worse, you can only submit one refund request at a time, leaving multiple refunds stuck in processing for extended periods and outright denied. This feels like a scam. In just 6 months, they’ve taken $30–$40 from me, a few dollars at a time.
To top it off, prices increased in June 2025 from $2.75 to $4.25 for washing and $2.25 to $4.25 for drying. I refuse to pay $8.50 to clean my clothes in outdated machines that only run a 14-minute cycle. This service is unacceptable.

Very bad customer service. Dryers not working and couldnt get refund