Juvy was above supportive. She was very clear on the service provided and listened to my circumstances. Juvy was beyond professional with explaining what's involved and ensured I fully understood. Tha... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Chris was very helpful and professional when explaining what my options were and the process. Very grateful for his time and effort.
Yritys on vastannut
It’s hard to accept that you’ve let your finances spiral out of control even if it is beyond your control. I was pretty desperate by the time I called Credit Counsellors Australia & now I wish I’d don... Näytä lisää
Yritys on vastannut
My experience so far has been with Cole and he would have to be one of the most patient and non-judgemental people I have ever met. I have put off and changed my mind that many times, I have been in... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
Credit Counsellors are expert providers of debt solutions, debt help and advice to improve the financial position of Australian families. Contact us today.
Yhteystiedot
Level 4, 140 Bundall Rd, 4217, Bundall, Australia
- 1300 003 328
- enquiry@creditcounsellors.com.au
- creditcounsellors.com.au
4,6
Erinomainen
192 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Living a little easier
What a great experience! So easy to talk to and it was so easy to understand the process.
It all happened very fast
29. marraskuuta 2021
Oma-aloitteinen arvostelu
Could not possibly ask for a better…
Could not possibly ask for a better company to Reach out to in need. Coleman Ashmore assisted me incredibly great. Highly recommend.
20. lokakuuta 2021
Oma-aloitteinen arvostelu
Pretty Bloody Good So Far
My experience so far has been with Cole and he would have to be one of the most patient and non-judgemental people I have ever met. I have put off and changed my mind that many times, I have been in touch, my Mum has been in touch and he just keeps answering our questions and explaining over and over. I could talk with him however I needed to explain my situation (sometimes embarrassing!) and I never once felt judged!
I am going ahead with the Part 9 Debt Agreement and hope my experience continues like this!
14. lokakuuta 2021
Oma-aloitteinen arvostelu
They r the best
9. syyskuuta 2021
Oma-aloitteinen arvostelu
The best decision I have ever made
I have been communicating with Cassie and have found her to be amazingly helpful, understanding and kind. She has managed to relieve me of all my stress that I have been feeling by setting a plan for me to clear my debts with one affordable fortnightly payment
30. elokuuta 2021
Oma-aloitteinen arvostelu
With all the contact I have had with…
With all the contact I have had with Credit Counsellors I have been very happy the contact and speed of replies and the help I have recieved both with Antoinette and Karin
23. heinäkuuta 2021
Oma-aloitteinen arvostelu
Amber was extremely helpful with…
Amber was extremely helpful with assisting me with my needs. She was quick to respond to any emails I sent.
13. heinäkuuta 2021
Oma-aloitteinen arvostelu
Vastaus yritykseltä Credit Counsellors Australia
Thanks Sam for leaving your review.
We're so glad we were able to help you find a debt solution, fast!
Don't hesitate to reach out throughout your debt-free journey if there is anything else we can do to help!
Best Regards,
Angelique Malita
Customer Service @ Credit Counsellors
You are helping me get on top of my…
You are helping me get on top of my life and live a little bit better
17. kesäkuuta 2021
Oma-aloitteinen arvostelu
Vastaus yritykseltä Credit Counsellors Australia
Thanks Sharlene! You were so friendly and co-operative, I’m pleased to have helped you. Congrats on taking your first steps to being debt free!
Best Regards,
Rebecca Curley
Insolvency Advisor
Very kind
Very kind, considerate, patient and were very thorough at following up.
28. toukokuuta 2021
Oma-aloitteinen arvostelu
Vastaus yritykseltä Credit Counsellors Australia
Thank you Debora, for leaving your review.
We have let Cole know you had a great experience, and he was pleased to hear that you appreciated his kindness, consideration and patience!
If at any point in your debt-free journey you have any questions whatsoever, please let us know!
Best Regards,
Angelique Malita
Customer Service @ Credit Counsellors
Great easy qnd efficient
Great easy qnd efficient, Veronica was so helpful. Thanks again.
25. toukokuuta 2021
Oma-aloitteinen arvostelu
Vastaus yritykseltä Credit Counsellors Australia
Hey Kristie,
Thank you for your review of our service.
Veronica says she is so glad she was able help you find a solution, and we're pleased to hear you found our service easy and efficient!
We're here for you every step of the way, so if you have any questions please get in touch!
All the best,
Angelique Malita
Customer Service @ Credit Counsellors
When things go belly up and spiral out…
When things go belly up and spiral out of control, these are the guys you want in your corner! Thanks Cole & your team for helping alleviate the stress and taking care of my debts without judgement. I don't have enough words to thank you. Wish I could hug you!
25. toukokuuta 2021
Oma-aloitteinen arvostelu
Vastaus yritykseltä Credit Counsellors Australia
Hey Linda,
Thank you for trusting in us to help you out of a bad spot - know that we'll be here every step of the way in your debt-free journey!
We passed your message on to Cole and he said: "Wow – love this… that makes me happy to hear!"
If you have any questions throughout the process, don't hesitate to reach out!
All the best from Cole & the team at Credit Counsellors!
Could not be happier
Could not be happier. What wonderful people to have look after my problems. Highly recommend
20. toukokuuta 2021
Oma-aloitteinen arvostelu
Vastaus yritykseltä Credit Counsellors Australia
Good Morning Leanne,
We're so happy that you could not be happier! Glad to have helped lift a weight off your shoulders, and we'll be here to answer any questions you may have on your journey to becoming debt free!
Best Regards,
Angelique Malita
Customer Service
Happy
Thankyou so much for helping me today as you've taken a lot of my stress away. I appreciate what you did and would and would definitely recommend you to friends. Yours sincerely
19. toukokuuta 2021
Oma-aloitteinen arvostelu
Vastaus yritykseltä Credit Counsellors Australia
Hey there,
It's our privilege to be able to help people out of a hard financial situation, so we super appreciate you reaching out to let us know that we've been able to help take your stress away! Thank you so much for leaving this review! Do let us know if there is anything else we can do to assist, now that you're on the path to becoming debt free!
All the best,
Angelique Malita
Customer Service @ Credit Counsellors
I have had help from your debt relief…
I have had help from your debt relief counsellors, and they have guided me through every step of the way, they have been very helpful
19. toukokuuta 2021
Oma-aloitteinen arvostelu
Vastaus yritykseltä Credit Counsellors Australia
Hey MK,
We are so glad to hear that you have finally found debt relief, and that our counsellors have been helpful in guiding you through every step of the way! Don't hesitate to reach out at any point in your debt-free journey, if you have any questions at all!
Best Regards,
Angelique Malita
Customer Service
Communication borderline harrassment
Very hungry for business. Multiple calls, texts and emails after I told them that I was busy and would get back to them. The final straw was a rude text telling me I should return their calls, when I replied and said they didn't need to ring so many times per day the CCA person text back 'it wasn't me, maybe it's one of your creditors'. UNACCEPTABLE. Totally unprofessional and in my mind, lacking in sensitivity. As such I will not be continuing to explore using their services.
15. toukokuuta 2021
Oma-aloitteinen arvostelu
Vastaus yritykseltä Credit Counsellors Australia
Hi Joseph,
Thank you for placing a debt assistance enquiry with us on the 9th of May, and for taking the time to provide us with your feedback. As many of our customers are facing significant financial stress, we endeavour to get in touch with them ASAP to help them find a solution quickly, and we have done our best to try and get in touch with you via the contact details that you have supplied. Upon reviewing our file notes, we cannot find any record of receiving a response from you prior to the 13th of May. We are currently conducting a deeper review of our IT systems to ascertain if there has been any systematic error on our end, which could possibly explain why we didn't hear from you and thus kept following you up.
We are usually known for our exceptional customer service, and we regret to hear that your experience with us didn't live up to your expectations. We sincerely apologise for any frustration this may have caused you, and we would greatly appreciate the opportunity to make things right. Our Operations Manager, Andres Duque will reach out via email to address your concerns personally and discuss further, should you wish to.
Sincerely,
Angelique Malita
Customer Service @ Credit Counsellors
Friendly
The lady I dealt with Amber was really good at explaining how your company works she was friendly
10. toukokuuta 2021
Oma-aloitteinen arvostelu
Vastaus yritykseltä Credit Counsellors Australia
Hi Coralee,
Thank you so much for this lovely feedback - Amber is very appreciative of your kind words and wishes to thank you for being so easy to work with too! We wish you all the best on your journey to becoming debt free - don't hesitate to let us know if you have any questions along the way!
Best Regards,
Angelique Malita
Customer Service
Debt Consolidation
My experience with my consultant has been nothing but professional they have taken their time to understand my situation and work with me for a suitable debt agreement that suits my needs at affordable repayments
28. huhtikuuta 2021
Oma-aloitteinen arvostelu
Vastaus yritykseltä Credit Counsellors Australia
Hey John,
Thanks so much for your review! I've let your consultant, Rebecca, know you were pleased with her professionalism, and she said to wish you good luck and to let her know if you have any questions along the way!
Best Regards,
Angelique Malita
Customer Service
I spoke with Cole Jones
I spoke with Cole Jones. Cole immediately put me at ease and answered all my questions. He is definitely an asset.
28. huhtikuuta 2021
Oma-aloitteinen arvostelu
Vastaus yritykseltä Credit Counsellors Australia
Hi Charmaine,
Thanks for your review! I let Cole know, and he said to say: "Thank you so much for being an awesome client. Glad I could make you laugh and glad we could help you find a solution... Charmaine's the type of client that makes my job worthwhile! Tell her if she has any questions to let me know!"
I think that says it all - please don't hesitate to get in touch if you have any questions!
Best Regards,
Angelique Malita
Customer Service
Excellent customer service
23. huhtikuuta 2021
Oma-aloitteinen arvostelu
Vastaus yritykseltä Credit Counsellors Australia
Thanks Christopher! Glad we could help you find a solution, and provide you with our 5-star customer service! Please don't hesitate to let us know if there is anything at all we can assist you with throughout your debt-free journey!
Best regards,
Angelique Malita
Customer Service
Helpful and Stress Buster
It has been a smooth ride throughout with SRMC. The communication with Prab Kaur has always been timely and helpful.
With God's grace and my hard work, I have successfully paid off my debt 1 year earlier. Thanks to the team for guidance and co-operation during my difficult times.
17. maaliskuuta 2021
Oma-aloitteinen arvostelu
Vastaus yritykseltä Credit Counsellors Australia
Hi Jagtar,
Thank you for taking the time to leave us a review and I am pleased to read about your experience with SRMC.
Good luck for future.
Regards,
Prab
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