Crawford & Company Arvostelua 

I was palmed off to this company by Sketchers after their negligence resulted in me suffering a serious fall, head injury, concussion and subsequent financial loss.
They are rude, patronising, incompetent and disinterested in resolving damages their sole focus is on minimising compensation.
Sketchers are STILL SELLING the footwear that caused my fall and injuries despite myself and others flagging the safety issue.
Sketchers use of this company show they clearly do not value their customers especially when something goes wrong.

Our subsidence claim has now been outstanding for over 4 years with Crawfords. I have complained more times than I can remember with my last 3 or 4 emails sent going unanswered by return email or a phone call. Great customer service!!!!
To say their service is shocking / appalling would be a total understatement. Insurers placing their paying customers with Crawfords should be highly embarrassed and accountable for this bunch of clowns.
I have a Grade 2 listed building with expanding foam on the outer walls. Walls moving with live gas boilers on them! My heating costs are enormous as I have huge gaps in walls and ceilings allowing cold air in to the property.
I had to insist that they put measuring in as their contractor wouldn’t even start repairs as they hadn’t done this and couldn’t then issue a guarantee. All has gone quiet for months now.
I’ve had to pay many thousands of pounds in increased premiums over the years due to having a live claim outstanding and now no subsidence cover on thew property.
No doubt I’ll get the automated response they use for every contact a client makes with them.
For the love of God, please do yourself a favour and don’t ever use this company as they have absolutely no idea as to how to handle a claim.
If you’re still not sure just look at this Trust Pilot score of 1.4 and the number of 1-star reviews. We can’t all be wrong, can we ?

Terrible- over 4 months ago I had an accident at an air bnb and ended up in hospital. Waiting from a response from Kerrie Taylor who just seems to be ignoring me not even an acknowledgement. Terrible company and not helpful in the slightest.

For 20 years we worked with a broker and made only one minor claim, which was handled smoothly. At renewal—after our account manager retired—we tested the market, discovered we’d been significantly overpaying, and bought a like-for-like policy directly online with a new insurer.

Three months later, a wire fell from the ceiling into a machine, causing substantial damage. We notified the insurer, obtained repair quotes, and a loss adjuster was appointed. We requested someone that had an engineering background and Philip Harriman from Crawfords was appointed who carried out a meticulous inspection, cross-checking every component and confirming the quote reflected market rates.

Philip also spotted an anomaly in the policy wording and immediately raised the concern that our cover might be insufficient. He then went out of his way to help: he met with our Finance Manager, reviewed the online application step by step, verified each selection, and confirmed the policy was truly like-for-like and adequate. We were extremely impressed by his attention to detail and exceptional customer care—especially given feedback from some of our clients that such proactive support is uncommon, as loss adjusters are often perceived to act primarily in the insurer’s interests.

It is regrettable that it’s not possible to give zero stars. This company acted as a third party for Airbnb.
Reference: 25.019 // 7347327

Statement of facts: An Italian coffee maker exploded in an Airbnb rental in Colombia and caused second-degree burns to my chest. I provided photos, medical documentation (emergency room visit and follow-up with my doctor after returning to France), as well as medical expense invoices.

There was no response for months. I then contacted my insurance company’s legal department, which requested compensation from this company. After several weeks, the reply was: “You have not provided any new evidence of additional damages, therefore no compensation will be paid.”

However, I have not received a single euro in compensation for the bodily injuries I suffered. I assume they did not even open the case file.

This company merely acts as a shield to prevent Airbnb from having to assume any responsibility in the event of problems in its rental properties.

I would gladly participate in any class action lawsuit against this company, which deserves zero stars.

Shame I can't do a zero star review!

A total shambles of a company

If you have an insurance incident find your own Loss Adjusters do not use this bunch of liars

Over 2 months since we were flooded and lost everything, not one penny towards the contents insurance, took them 8 weeks to contact a third party!

Hopefully you will never have to use a loss adjuster, if you do do not use these shysters!

Crawfords, want to come back about this review I've all the emails, voice mails and evidence of your lies as you know!

Had loss adjuster out on 17th nov 25. I was asked to send pics and info which I done. Over 2 months later still not heard anything ,even though I sent several emails and left several messages. They told the insurance company I hadent sent the info.when I phoned the head office they said they did have the info,so lies, lack of communication and total disregard for my predicament. No wonder they have 1.4 out of 5.why do insurance companies use this company, is it to put people of claiming .

If I could score them zero, I would. I am three-and-a-half years into a subsidence claim and we’re still nowhere near done. Crawford has been HORRENDOUS! First they cancelled our claim saying there were issues with an extension done to our house, which we had all the paperwork for, but they wouldn’t listen. We spent over two years fighting them on it. We spent thousands of pounds getting our own structural engineer and trial pits done. And finally they accepted that there was nothing wrong with the extension. Their contractor did their trial pits in not one but two drainage ditches! We only resolved this when we finally took our case to the ombudsmen, where we successfully fought against Crawford and Axa.

They then disputed subsidence had caused issues with our doors and windows and we had to battle them once again until they got an impartial company to asses them. And once again we are correct.

We are now fighting them on an issue with the flooring, which they say isn’t subsidence, but when I asked them for evidence of how they made their assessment, they didn’t have any photos on file and the person who made the decision didn’t assess the floors. I am still battling this.

Beyond these issues, Crawford doesn’t respond to emails, doesn’t communicate anything, makes no progress in our claim and then avoids all communications from e asking for updates.

They are incompetent and negligent and I don’t trust a single word they (rarely) communicate with us.

I had to deal with Crawford & Co regarding a claim I made via Airbnb in May 2025. I stayed at an Airbnb property that had an undisclosed boiling water tap in the kitchen, which caused me severe burns to my hand and chest. The tap looked like a normal tap. It had no safety lock or mechanism. There was no warning about this tap in the property information, handbook, Airbnb listing, or via any hazard warning signage within the property itself. As a place of business (which all Airbnb properties are) having appropriate hazard warning signage is a legal requirement under the Health & Safety (Safety Signs and Signals) Regulations 1996.

As a photographer staying at the property for a high-profile photography commission, these injuries directly cost me my work. I had to cancel the commission, leave the property after only one day, and return home to deal with the painful burns.

I contacted Airbnb immediately to explain what had happened and was subsequently referred to Crawford & Co. Their investigation concluded that Airbnb was not at fault, and as a result I received no compensation for the cost of the stay, my injuries, or my lost work. I was appalled beyond comprehension. I could not believe they were blatantly disregarding the Health & Safety legislation I had cited in my evidence. Their primary response appeared to be that “the tap was working as normal,” which was not the issue at hand. The issue was that there was no warning of the boiling water tap, and had there been a warning, this incident would have been unlikely to occur.

It is now January 2026, and the case remains unresolved despite my formal request for a review.

Their email footer states that they are “Restoring and enhancing lives, businesses and communities,” which could not be further from my experience.

This situation has caused immense stress to my mental health, and at no point have they shown any meaningful sympathy or consideration.

Absolute nightmare. Dealing with Crawfords for our claim was horrendous. Led to mental health issues after terrible comms and then they kept changing their story and basically lieing to us - they knew they would just out-last our will. I feel sorry for anyone having to deal with them at all. Ended up filing an official complaint with our insurers.

We suffered a massive leak that collapsed our kitchen ceiling over a year ago and their loss adjuster proposed a remediation plan on 22/05/2025. Later, the same loss adjuster replied, "As you know the policy excess is £10,000.00. Whilst I feel that the quotes you have presented are reasonable for the works required, I am unable to make any payments to you as your quotes fall within the policy excess and none of the other parties have made a claim.?

I contested the undisclosed £10,000 excess for 'escape of water' on the block's insurance policy at the First-tier Tribunal against the RMC.

FTT Decision:
"The Tribunal does not consider incurring the cost of a policy with a £10,000 excess was a reasonable outcome"

"Fortunately, such a situation is contemplated by the Lease"

Awful had the audacity to ring me on new year's eve. Are you serious?

Unhelpful and not interested.
Wouldn't recommend to anyone.
Feel really let down by the whole process as the innocent victim of the incident.

I currently have the misfortune of dealing with Crawfords on a subsidence claim. Their customer service is non-existent & they repeatedly ignore emails and fail to call back when promised.

A previous claim was reopened under a continuance (when cracks re-emerged <3 months after Carwfords declared the issue resolved..). Since then they have monitored the issue (recording substantial building movement) and there has been a major ceiling collapse. All attributed to the original problem by their own subsidence consultants - on multiple occasions.

Now the problem must be rectified they have just informed me that they will no longer be completing the repairs (leaving a hole in my ceiling) as its in their financial interests to try and get a new claim fee paid by the insurer. They appear to be claiming the ongoing issues are not caused by the original problem - contrary to their own expert advice.

Avoid at all costs!

Hvis jeg hadde lest anmeldelsene på forhånd, hadde jeg aldri tegnet denne forsikringen. Jeg tegnet denne forsikringen på grunn av lånet mitt. Dessverre forårsaket min arbeidsgivers konkurs et økonomisk problem
Jeg sendte de forespurte dokumentene flere ganger, men noe manglet alltid eller var feil og i mellomtiden var alt riktig og jeg ble informert om at alt var under behandling og litt senere det samme igjen, dette manglet og det er nok forretningstaktikken, synd med bidragene
vil ikke anbefale crawford norge

ch habe die Auslandskrankenversicherung über Advanzia genutzt – und war in einer ernsthaften medizinischen Notlage. Trotz mehrfacher Kontaktversuche mit dem Assistance‑Partner Northcott Global Solutions (NGS) wurde mir keine brauchbare Hilfe angeboten: Sprachbarrieren, endlose Wartezeiten, fehlende Hinweise, wo ich vor Ort medizinische Versorgung bekomme. Die Kommunikation lief einzig über Google Translate und war praktisch unbrauchbar. Letztlich war ich gezwungen, sämtliche Kosten – Arzt, Medikamente, Rückflug, Taxi – selbst zu tragen. Die Versicherung lehnte alles ab! Für mich klar: Diese „Versicherung“ ist keine Sicherheit im Ernstfall. Absolute Enttäuschung und ein Vertrauensbruch.

Im currently dealing with Crawford and company. I got injured at Walmart cutting my arm . Walmart store itself was very helpful and bandage my arm and i went to medical center after that. I was contacted by Crawford and company and since then over 3 months have got nothing but run around from these guys. Next step is lawyer you cant talk to these people and they never return calls or answer any questions. All they do is say they need this waiting for this but never comes . I dont think you can deal with Crawford and company its time to talk to a lawyer and i hate lawyers just like i hate people hiding behind phones.

Horrible company. Rude staff , unprofessional people.

Appalling company with high staff turnover and extremely low standards. Three years, two complaints and one ombudsman referral later and we’re back on the rollercoaster of chaos and hell with our claim. I wonder whether there’s the potential for class action here as it’s a corrupt organisation that is not fit for purpose.

Horrendous experience! Will find any excuse to deny claim. Our 7 yr old skylight was damaged during storm Amy, the building surveyor submitted a digital report without attending our property claiming wear & tear. When challenged and escalated they based the decision on a 2010 low resolution Google image despite being told the skylight had been replaced in 2018. We had an independent roofing company and structural engineering company attend and confirm the roof, upstand and skylight are all in good condition and evidence of storm damage as reported. All reports were submitted in our appeal and the senior advisor admitted to not looking at our reports. We were then sent a generic email on how to complain. Aviva were very sympathetic and a day later we received another email stating that they agreed our 7 year old skylight was obviously at the end of its life and instructions on how to complain to financial ombudsman. I would give this company -100 stars if I could.