Cratejoy Arvostelua 

When something goes wrong, don't expect to be effectively helped. For months, every day I got almost the same e-mail from Cratejoy stating that they're so sorry they couldn't deliver, if I could let them know how they could make up. I literally told them 30ish times what could be a solution. Just getting the same question again in a bit different order the other day. It is okay to use AI, but this one is broken. Even if you ask for escalation to a real person, you get a confirmation that it will be handled by their specialized team but the next day getting the same question again; "how do you want to proceed?".
Not giving an answer results in closure of the ticket within days.

I would not recommend their service, especially if you're looking for a trustworthy service. Never received any refund or store credit.

TERRRIBLE EXPERIENCE WITH CRATEJOY! I canceled the order the same day I placed it. I confirmed that it would be canceled with Zara Smith. I canceled and have a confirmation email from Feb 14th that it was, in fact, canceled. I was told it was canceled and I would be refunded. Nope, shipped anyway and card was charged even with documentation that it was canceled.

I’m am so pleased with CrateJoy I had some difficulty with a gift subscription and Zara went above and beyond to make sure that all was resolved. In addition I received a 20% off one month subscription I am pleased with the service I received

Product never shipped. After contacting Cratejoy and requesting a refund they took almost 2 months to give me a refund. They kept delaying and it took 6 refund requests and finally a threat to submit a complaint to BBB and Secretary of State before they finally refunded me for a product that was never shipped.

Ordered 3 mth subscription last November. Still waiting. Been communicating with customer support Zara Smith. I've been asking for a refund but I keep getting the same repeat questions including "Do you want a refund". Never answers my question or request. This is obviously an AI bot.
Buyer beware!

They made it impossible to turn off a 6 month gift subscription and I was billed even though details on my credit card changed. Won’t use again. Difficult and nobody to talk to so I’m out an extra $300!

Zara Smith and Murphy were extremely helpful. I had a box arrive during -30 temps and my plant didn’t survive the cold while I was at work. The communication was phenomenal and they worked to ship out a new one within hours. High praise to both of them- they navigated the situation flawlessly and it was fair on both the seller and buyer stance. Thank you!

Initially I wasn’t happy with this company because when I placed my order for Scotch subscription, it didn’t show the cost of shipping until after I had paid for it, which was over $200! So a $300 subscription turned into over $500 which I probably wouldn’t have done. However, their customer service was outstanding when I had a question about a delayed shipment. The kind of customer service that’s rare to find anymore.

I was going to be a new customer BUT....
I was given a $300 Gift Certificate at Christmas for this place and after about 24 attempts over 3+ weeks, I was able to order only 2 items for about $40 each. Their Web site is the worst. They sell Gift Certificates, but good luck redeeming them.
When checking out, I enter the Gift Certificate code and that results in a zero balance on the order which I'd expect, but there is NO 'Submit' order button, only a 'Pay Now" button which asks me for a Credit Card number. I'm not putting my credit card number for a $0 order, AND a Gift Card number for the same purchase when there is a $0 balance due. Is this an attempt to also get my credit card number on file?
This has to be the most poorly designed order site I have ever seen.
I have yet to see either package ordered, so this is only about getting started ordering.

I really appreciate the gift option for purchasing, which many other competitors don't offer. Additionally, the customer support team was incredibly helpful and clear in their communications so that I could get the gift recipient an email on her birthday, with instructions to select her own box, and avoid having the default box sent to her. I will definitely buy again!

I purchased a subscription for my husband (Man box) from Cratejoy. he received three months, then the seller completely cut off communication and ignored my emails. When Cratejoy themselves sent me a renewal I explained how their vendor had scammed me and after a lot of back and forth all they recommended was calling my bank (which I couldn’t do since their vendor scammed me after the three month mark) so stay away because you will be scammed and this company doesn't take responsibility for their own vendors.

We did not get a package when the notification said it was delivered. I reported it to the support people at Cratejoy and they responded immediately - on a Saturday evening, no less. We did get the package either overnight or the next day so all is good. Amazing customer service!

I ordered a subscription for a birthday gift for my granddaughter. Wanted to confirm that first delivery would arrive in time for her birthday. The company continued to monitor and communicate with me to assure that all was in order. I am extremely impressed with the level of service and support.

There was a mix up on an order that was quickly resolved. The immediate respond was unbelievable! They gave me alot of very clear information to help resolve the issue on my part. In the end it was miscommunication with a series of previous emails on my part. When I realized it I immediately contcted them, and they immediately replied! Excellent customer service!! BECOMING A LOST ART......

The purchase and transaction was easy. The fulfillment did not happen by the vendor even after several emails back and forth. Zara from support stepped in a refunded the purchase immediately to help make the experience better. Products and services are a good value and great gifts. I will look at doing this again but with a different subscription provider.

I didn’t realize my subscription was going to auto renew. I emailed cratejoy support the same day it renewed. Zara replied swiftly to my email. I got a refund and my subscription canceled. I really appreciate the help in doing that and it was so quick too! So thank you!

CrateJoy/used books monthly will store your credit card information without your consent. I asked for it to be removed. They will not remove it and told me to contact Cratejoy without providing how to do so, cratejoy then bounced me back to used books. Rep also did not provide additional information I requested regarding the gift that I purchased, had to re-contact multiple times and only got pieces of information. Customer service is bad as others have noted. It is not appropriate to keep a customer‘s credit card information when they do not agree to this and have no way for them to remove their personal card information.

Used book monthly’s customer service continued to be horrible as others have noted. When I asked them again to take care of this credit card information issue, they canceled my subscription without asking me in an act of retribution. The order was a gift for someone else and had been sitting for a week.

Excellent customer service! So pleased with my service!

Absolutely shocking service, ordered a size large and there system defaulted to and sent me a small, then asked me to keep it and they would refund me 15% of the cost, never again will I use this seller

I got an email that said my package had been delivered but I didn't receive it. I emailed customer support and within a few minutes I got an email from Zara saying a ticket had been opened. It turned out that I got the Paper Kitty box delivered the next day but the fast response was wonderful. I'm really enjoying the monthly boxes from Paper Kitty and will continue my subscription. I know if I have any issues in the future the customer support is awesome!