Craftamo Arvostelua 268

Vastaus yritykseltä Craftamo

30. kesäk. 2023

Hello Holly,

Thank you for taking the time to provide your feedback regarding your recent experience with Craftamo. We're thrilled to hear that you had a positive shopping experience and that all your questions were answered satisfactorily.

Ensuring a seamless and user-friendly ordering process is important to us, and we're glad to hear that it was easy for you to place your order. At Craftamo, we strive to accurately represent our products on our website, and we're delighted to hear that the product you received was as posted. Providing high-quality products is a top priority for us, and we're thrilled that it met your expectations.

We greatly appreciate your support and feedback. Happy Painting!

Regards,
Elisa

Customer Happiness Agent
Craftamo

Vastaus yritykseltä Craftamo

30. kesäk. 2023

Hi Eileen,

Thank you for reaching out and sharing your experience with us. We sincerely apologize for the inconvenience you faced with your first order, as it seems it didn't reach you as expected. However, we're thrilled to hear that you appreciated our customer service.

At Craftamo, we take pride in providing both quality products and excellent customer service. We understand the importance of delivering a seamless shopping experience, and we're glad to hear that our team took swift action to investigate the cause of the issue and provide a suitable solution.

Happy Painting!

Regards,
Elisa

Customer Happiness Agent
Craftamo

Vastaus yritykseltä Craftamo

30. kesäk. 2023

Hello there,

Thank you for sharing your feedback regarding your recent experience with Craftamo and your purchase of the Sarah Burns Studio brushes. We truly appreciate your support and taking the time to provide us with your thoughts.

We're delighted to hear that you are enjoying the quality and performance of the brushes. It's fantastic to know that the handle design and color appeal to you, providing a comfortable and enjoyable painting experience.

We apologize for the delay in delivery, and we understand that it may have caused some inconvenience. Furthermore, we're sorry to hear that the box arrived slightly damaged and bent. We understand that receiving a product in less than perfect condition can be disappointing, especially after patiently waiting for it.

Again, Thank you for choosing Craftamo and Happy Painting!

Regards,
Elisa

Customer Happiness Agent
Craftamo

Vastaus yritykseltä Craftamo

6. kesäk. 2023

Hi,

Thank you so much for your kind words and for choosing Craftamo for your creative needs! We're delighted to hear that you've had a positive experience with us and that you're pleased with your purchases.

At Craftamo, we strive to provide not only high-quality products but also excellent customer service. We're thrilled to hear that our team has been friendly and helpful throughout your interactions with us. Your satisfaction is our top priority, and we're committed to ensuring that you have a smooth and enjoyable experience with our brand.

Once again, thank you for your kind feedback. We truly appreciate your support and look forward to serving you in the future.Happy Painting!

Regards,
Elisa

Customer Happiness Agent
Craftamo

Vastaus yritykseltä Craftamo

Päivitetty 6. kesäk. 2023

Dear Laurie,

Thank you so much for your kind words and feedback! We're thrilled to hear that you love our products and find them worth the price. We take pride in creating high-quality products and ensuring that our customers have a great experience.

We're glad to hear that you're enjoying our wonderful brushes and find the packaging adorable. We apologize for the inconvenience caused by the partially crushed box. We understand how important it is to receive your products in perfect condition, and we strive to improve our packaging to prevent any mishaps in the future.

We're sorry to hear that there have been delays in the delivery of your shipments. We understand that timely delivery is crucial, and we apologize for any inconvenience this may have caused. Rest assured, we're continuously working with our shipping partners to improve the delivery process and ensure that you receive your orders on time.

Thank you again for your valuable feedback, Laurie. We genuinely appreciate your support and are committed to enhancing our products and services. Happy Painting!

Regards,
Elisa

Customer Happiness Agent
Craftamo

Vastaus yritykseltä Craftamo

8. kesäk. 2023

Hello Susan,

I want to sincerely apologize for the inconvenience you've experienced with our products. We genuinely appreciate your feedback and understand your frustration with the issues you encountered.

We are deeply sorry that you had an issue with one of Emma's brushes initially, however I have checked the ticket you had with one of our colleagues Karen and it seems like she resolved the problem you had, and sent you a replacement of the brush. This problem rarely occurs as we typically make sure that the brushes are of the highest quality for our valued customers to enjoy, but we do apologize for the rare mistakes that slip through our checks.

Regarding your recent purchase of the Bamboo Brush Set, we're delighted to hear that you love them! However, here in your review you mentioned that the bristles are falling out. I’m shocked to hear this, as our brushes are hand tied, cut & glue to prevent this from happening. I also want to reassure you that this is an isolated incident, and apologise for the inconvenience it has caused. Upon checking, we haven't received any details regarding this within the email you sent to us. We’ll follow up via email to resolve this matter.

We genuinely value your satisfaction as a customer, and it's disheartening to hear that we fell short of your expectations. We are committed to improving our processes and ensuring that this type of experience doesn't happen again in the future.

Your feedback is incredibly important to us, as it allows us to identify areas where we can enhance our products and customer support. We would appreciate the opportunity to make things right and regain your trust. Additionally, we will thoroughly investigate the issues you’ve expressed to prevent any similar occurrences going forward.

Once again, we deeply apologize for any inconvenience caused, and we genuinely hope you will reconsider and give us another chance to provide you with the excellent customer service and high-quality products that we are known for. Please feel free to reach out to us with any further concerns or questions you may have.

Thank you for bringing this matter to our attention, and we look forward to the opportunity to rectify the situation.

Regards,
Elisa

Customer Happiness Agent
Craftamo

Vastaus yritykseltä Craftamo

5. kesäk. 2023

Hi Caroline,

Thank you for your feedback! We're thrilled to hear that you have purchased several sets as a mixed media artist and that you are enjoying the quality of our gouache brushes, specifically the "Sarah Burns X Craftamo Brush Set" line. We're glad to know that you are still exploring their capabilities.

We greatly appreciate your recommendation of Craftamo to others who are looking for high-quality products at an affordable price. If you have any further questions or need assistance, please don't hesitate to reach out. Happy creating!

Regards,
Elisa

Customer Happiness Agent
Craftamo

Vastaus yritykseltä Craftamo

5. kesäk. 2023

Hello Richard,

Thank you for sharing your experience with Emma Lefebvre X Craftamo's subscription box. We appreciate your continued support as a subscriber since January. It's great to hear that these boxes make you happy.

We're delighted that each box encourages you to experiment with various techniques.

If you have any further questions or need assistance, please feel free to reach out to us. We're here to ensure your continued satisfaction with Emma Lefebvre's Subscription boxes.

Regars,
Elisa

Customer Happiness Agent
Craftamo

Vastaus yritykseltä Craftamo

2. kesäk. 2023

Hi Diana,

Thank you for choosing Craftamo and sharing your feedback with us! We're sorry to hear that one of your brushes snapped while you were using it However, we're happy that our customer service team helped you by responding & solving the problem quickly.

Providing top-notch customer service is our priority, and we're glad we were able to resolve the issue for you. We take pride in offering quality brushes and appreciate your recommendation to others. If you have any other questions or need further assistance, please don't hesitate to reach out. We're here to help and ensure your painting experience with Craftamo remains exceptional.

Happy Painting!

Regards,
Elisa

Customer Happiness Agent
Craftamo

Vastaus yritykseltä Craftamo

2. kesäk. 2023

Hello Mickey,

Thank you so much for choosing Craftmo and sharing your wonderful feedback! We're thrilled to hear that you're enjoying the Sarah Burns and Eric Yi Lin brush sets, specifically tailored for gouache and watercolor painting. It brings us immense joy to know that our brushes have met your expectations in terms of quality and packaging.

We firmly believe that high-quality brushes can truly enhance the painting experience, and we're delighted to have played a part in making it a pleasure for you. Your appreciation means a lot to us, and we'll be sure to pass on your gratitude to the talented artists behind the design.

If you ever need further assistance or have any other feedback, feel free to reach out. Happy painting, and thank you for being a valued customer of Craftmo!

Regards,
Elisa

Customer Happiness Agent
Craftamo

Vastaus yritykseltä Craftamo

2. kesäk. 2023

Hi Deborah,

We truly appreciate your kind words about Craftamo! It's fantastic to hear that you've found great value in our quality supplies, including the brush line by your favorite watercolor artist. We understand that shipping can sometimes take time, and we make sure to communicate this information upfront to set clear expectations.

We're grateful for your understanding and support. If you have any further feedback or need any assistance, please don't hesitate to let us know. We're here to help and provide you with the best possible experience.

Happy Painting!

Regards,
Elisa

Customer Happiness Agent
Craftamo

Vastaus yritykseltä Craftamo

2. kesäk. 2023

Hello Patrick,

Thank you for choosing Craftamo and sharing your positive feedback! We're delighted to hear that you're pleased with your recent purchase of the Sarah Burns X Craftamo Brush Set.

We take great care in packaging our products to ensure they arrive in excellent condition. It's fantastic to know that the brushes met your expectations in terms of quality and versatility.

We strive to offer exceptional products at competitive prices, and we appreciate your continued support. If you ever need further assistance or have any questions, feel free to reach out. Happy painting with your new brushes!

Regards,
Elisa

Customer Happiness Agent
Craftamo

Vastaus yritykseltä Craftamo

2. kesäk. 2023

Hi Paula,

Thank you for giving us 5-Star review! I am glad to know that you liked our products & appreciate the service that we do. I hope you're enjoying the products that you bough from us.

Regards,
Elisa

Customer Happiness Agent
Craftamo

Vastaus yritykseltä Craftamo

1. kesäk. 2023

Hello Susan,

Thank you so much for your kind words! We're thrilled to hear that the bamboo brushes have brought joy back to your painting experience.

We understand how frustrating it can be to work with old and floppy brushes that don't meet your artistic needs. That's why we take great pride in creating brushes that provide a delightful painting experience. The bamboo brushes are designed to offer excellent control and responsiveness, allowing you to fully enjoy the process of creating your art.

We're also glad to hear that you had a positive experience with our service. At Craftamo, we strive to provide exceptional customer service and ensure that our customers have a smooth and enjoyable purchasing experience.

Thank you for choosing Craftamo, and we appreciate your support. Happy painting, and may your artistic journey continue to be filled with inspiration and joy!

Regards,
Elisa

Customer Happiness Agent
Craftamo

Vastaus yritykseltä Craftamo

1. kesäk. 2023

Hi Holly,

Thank you so much for your enthusiastic feedback about the Sarah Burns brushes! We're pleased to hear that you absolutely love them and that they have been a source of happiness for your painting experience.

Crafted with great attention to detail, these brushes are made to the highest standards to ensure their quality and durability. We're delighted that you find them to be well-made, which speaks to our commitment to delivering top-notch products.we're delighted that the Sarah Burns brushes meet your expectations in that regard.

We're honored to be a part of your artistic journey, and we appreciate your support. Happy painting!

Regards,
Elisa

Customer Happiness Agent
Craftamo

Vastaus yritykseltä Craftamo

1. kesäk. 2023

Hi Julia,

Thank you so much for sharing your wonderful experience with the Sarah Burns X Craftamo Brush Set ! We truly appreciate your feedback. It's fantastic to hear that the brushes have exceeded your expectations and have been a perfect fit for your Watercolour and Gouache paintings.

It's delightful that you received your brushes beautifully gift boxed and in perfect condition. We believe that presentation matters, and we want to ensure that our customers have a pleasant unboxing experience. We're glad to hear that the Teal color, coincidentally your favorite, added an extra touch of joy.

At Craftamo, we also prioritize cruelty-free practices, and we're glad you appreciate that aspect of our brushes. We understand the importance of responsible and ethical manufacturing.Your comparison to more expensive professional brushes and your verification of the quality and performance of our Craftamo brushes mean a lot to us.

Thank you again for sharing your positive feedback. We're thrilled to have gained your trust in Craftamo's quality brushes, and we look forward to serving you in the future.

Happy Painting!

Regards,
Elisa

Customer Happiness Agent
Craftamo

Vastaus yritykseltä Craftamo

1. kesäk. 2023

Hello Chips,

Thank you for reaching out to us and sharing your wonderful feedback about Craftamo! We truly appreciate your kind words and are thrilled to hear that you had an excellent experience with us.

At Craftamo, we take pride in providing top-notch products and exceptional customer service. It's great to know that you found our brushes to be excellent and that they have exceeded your expectations. We strive to offer high-quality tools that assist you in your creative endeavors.

It's fantastic that you're following Sarah Burns on YouTube and that she introduced you to our brushes. We value the support of influencers and the creative community, and we're glad that you found our brushes to be fantastic. We're constantly working on improving and expanding our product offerings to meet the needs of artists like you.

Your comparison to the Etchr Gouache Brush set speaks volumes about the quality of our brushes. We're delighted that you found our brushes to be superior and more satisfying to use. It's our goal to provide artists with the best tools to unleash their creativity.

Sarah Burns X Craftamo Brush Set is already available in our website. Once again, thank you for choosing Craftamo. We're grateful to have customers like you who appreciate our products and the support we provide

Happy Painting!

Regards,
Elisa

Customer Happiness Agent
Craftamo

Vastaus yritykseltä Craftamo

10. toukok. 2023

Hello Aileen,

It's great to hear that you've had a positive experience with Craftamo's bamboo brushes and Emma Lefebvre X Craftamo brushes! The pointy ends of the brushes must make it easier to achieve fine details in your artwork. It's also good to know that our customer service meets your needs. Thank you for sharing your feedback!

Regards,
Elisa

Customer Happiness Agent
Craftamo

Vastaus yritykseltä Craftamo

28. huhtik. 2023

Hi Bonnie,

Thank you for giving us 5-Star review! I am happy to know that you liked the product that you purchased from us . I hope it's helping you with your painting journey. Thank you for supporting Craftamo and Happy Painting!

Regards,
Elisa

Customer Happiness Agent
Craftamo

Vastaus yritykseltä Craftamo

24. huhtik. 2023

Hello Sa Sa,

hank you for your feedback about our Sarah Burns Studio brushes! We're thrilled to hear that you are super happy with your purchase and that our shipping process was seamless for you.

We take pride in our packaging and it's always great to hear when our customers appreciate the extra care and attention that we put into every order.

We're glad to know that the brushes are holding water perfectly and that you're finding them fun to use. Our team of experts ensures that each brush is crafted with the highest quality materials, so that you can get the most out of your painting experience.

We hope that your first painting with the brushes turned out great and that you'll continue to enjoy using them for your future projects. I Thank you for choosing our brand and happy painting!

Regards,
Elisa

Customer Happiness Agent
Craftamo