Great support from Anna at the Footscray office; she was very knowledgeable and helpful. Easy ordering on the website, and easy to make a supplementary purchase in-store. And the prices were great com... Näytä lisää
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The team at CPAP Victoria were thorough and very supportive. They bent over backwards to make sure I had a selection of masks to trial along with a trial device so I could make an informed decision. T... Näytä lisää
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It was great experience. Especially Jodie was very helpful taking me going through with my first journey with cpap machine.
Yritys on vastannut
I struggled to find an Australian power cord for my CPAP machine and they made getting one easy and inexpensive. I was thrilled!! I did a click and collect and they were so polite and helpful. 5 stars... Näytä lisää
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Yrityksen tiedot
Yrityksen kirjoittama
CPAP Victoria is a proudly family-owned and operated business dedicated to helping people across Victoria achieve better sleep and improved quality of life. With over 16 conveniently located clinics, plus a strong online presence, we provide expert care, trusted advice, and access to the latest CPAP technology for the treatment of sleep apnea. Our philosophy is simple: combine world-class products with personalised, face-to-face service. Each of our clinics is staffed by trained consultants who take the time to understand every patient’s individual needs. From diagnosis and trial through to long-term therapy support, our team ensures that patients feel confident, comfortable, and cared for at every step of their sleep health journey. We stock a wide range of CPAP machines, masks, and accessories from leading brands such as ResMed, Philips, and Fisher & Paykel. Our clinics also provide in-person fittings, machine troubleshooting, and loan equipment when required—services that most online-only competitors cannot offer. At CPAP Victoria, we believe in making therapy affordable and accessible. We regularly run promotions, offer trade-in deals, and provide ongoing support to help patients get the best value from their equipment. Above all, our focus is on empowering patients with the knowledge, tools, and confidence they need for long-term success in CPAP therapy.
Yhteystiedot
7/303 Ballarat Road, 3011, Footscray, VIC, Australia
- +61 1300 750 006
Sleep Apnoea Diagnosis: What's Next?
4,0
Hyvä
19 arvostelua
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support completely unhelpful
Ordered online delivery and accidentally chose the wrong size, which was of course my own mistake. immediately called their support number to see what could be done - she said she couldn't actually change the order, but would contact the store to have them change it before they sent it out. I asked if I could just cancel the order and re-do it, to make sure it was right. she said no, she'd sort it out this way. great, I thought. until my order arrived that afternoon, and was the wrong size still.
only reason I didn't immediately get it refunded and replaced is cause who knows how long that would take, and since it's for my cpap, I needed it that night. luckily it fits, but it's tight.
what's the point of support telling you they'll do something if they straight up don't? next time I'll ignore any promises they make and insist on cancelling if there's any error on my side, clearly they can't be trusted to fix it on theirs.
5. toukokuuta 2026
Vastaus yritykseltä CPAP Victoria - Footscray
Hello,
Thank you for taking the time to share your experience, and I am truly sorry that we let you down in this situation.
I completely understand how frustrating this would have been, especially when you contacted us immediately to correct the order and were assured it would be taken care of. We sincerely apologise that the change was not made before dispatch, and for the stress and inconvenience this caused, particularly given how important CPAP therapy is and that you needed the item that same night.
While we appreciate your understanding that the original sizing mistake was accidental, we also recognise that we did not follow through on the support you were promised, and that is understandably disappointing.
Your feedback has been shared with our team so we can review what happened and improve our communication and order handling processes moving forward.
Again, we are very sorry for your experience and appreciate you bringing this to our attention.
Warm regards,
The CPAP Victoria Team
It was great experience
It was great experience. Especially Jodie was very helpful taking me going through with my first journey with cpap machine.
26. huhtikuuta 2026
Vastaus yritykseltä CPAP Victoria - Footscray
Hello,
Thank you so much for your lovely review! We’re so pleased to hear you had a great experience at our Footscray clinic.
Starting CPAP therapy can feel a little overwhelming at first, so we’re especially glad Jodie was able to support and guide you through the beginning of your journey.😊
Wishing you all the best with your therapy, and thank you again for choosing CPAP Victoria!
Best regards
The CPAP Victoria Team
we received a phone call to inform our…
we received a phone call to inform our order is fullfilled and available to click and collect at the Footscray branch only to arrive there and be told that one of the items (resmed powerbank charger) is out of stock
13. huhtikuuta 2026
Vastaus yritykseltä CPAP Victoria - Footscray
Hello,
We’re really sorry for the inconvenience and for the frustration caused.
After reviewing your order, we’re unable to see a ResMed power bank charger listed among the items purchased. That said, we definitely want to get this sorted for you as quickly as possible.
Could you please email us with a photo of the item you did not receive? Once we have that, we’ll investigate further and work to rectify the issue for you as soon as possible.
We appreciate your patience and understanding, and again, we sincerely apologise for the experience you had at our Footscray branch.
Warm regards,
The CPAP Victoria Team
CPAP Power Cord Purchase
I struggled to find an Australian power cord for my CPAP machine and they made getting one easy and inexpensive. I was thrilled!! I did a click and collect and they were so polite and helpful. 5 stars!
14. maaliskuuta 2026
Vastaus yritykseltä CPAP Victoria - Footscray
Hello,
Thank you so much for your wonderful 5-star review! 🌟
We’re so glad we could help you find the Australian power cord you needed and make the process easy and affordable. It’s fantastic to hear that your click-and-collect experience was smooth and that our team was polite and helpful. 😊
Your kind words truly mean a lot, and we really appreciate your support. We look forward to assisting you again whenever you need us!
Kind regards,
The CPAP Victoria Team
Great service and prices
Great support from Anna at the Footscray office; she was very knowledgeable and helpful. Easy ordering on the website, and easy to make a supplementary purchase in-store. And the prices were great compared with other CPAP suppliers in the area. Top marks!
13. maaliskuuta 2026
Vastaus yritykseltä CPAP Victoria - Footscray
Hello,
Thank you so much for your wonderful 5-star review! 🌟
We’re thrilled to hear you had such a positive experience with Anna at our Footscray office, it’s fantastic that her knowledge and support made things easy for you. We’re also glad you found our website simple to use and our prices competitive! 😊
Your kind words mean a lot to us, and we truly appreciate your support. We look forward to assisting you again whenever you need us!
Kind regards,
The CPAP Victoria Team
Fast access the Airmini data
It was great to get access to my Resmed Airmini data. CPAP Victoria made it easy.
9. helmikuuta 2026
Vastaus yritykseltä CPAP Victoria - Footscray
Hi there,
Thank you so much for your wonderful 5-star review! 🌟
We’re so glad to hear that accessing your ResMed AirMini data was a smooth experience and that we could make it easy for you. Being able to view your therapy data is such an important part of staying on track, so it’s fantastic to know it all worked well for you. 😊
We truly appreciate your kind feedback and your support, we’re always here if you need anything!
Warm regards,
The CPAP Victoria Team
order arrived quickly
25. heinäkuuta 2025
Vastaus yritykseltä CPAP Victoria - Footscray
Hi,
hank you so much for your wonderful 5-star review! 🌟
We’re so glad to hear your order arrived quickly, that’s exactly what we aim for! 😊
We truly appreciate your support and look forward to helping you again whenever you need us.
Kind regards,
The CPAP Victoria Team
Vastaus yritykseltä CPAP Victoria - Footscray
Hi,
Thank you so much for your kind review! We’re thrilled to hear that you received excellent customer service at our Footscray clinic. Your support means a lot to us, and we truly appreciate you choosing CPAP Victoria.
Kind regards,
The CPAP Victoria Team
Jodie was very helpful and…
Jodie was very helpful and accommodating of my schedule in organising the equipment hire period, and subsequently my purchase of a CPAP machine.
20. marraskuuta 2025
Vastaus yritykseltä CPAP Victoria - Footscray
Hello,
Thank you so much for your kind review! We’re thrilled to hear that Jodie was able to assist you and accommodate your schedule at our Footscray clinic. It’s wonderful to know that your equipment hire and CPAP purchase went smoothly.
We truly appreciate you choosing CPAP Victoria and your support means a lot to us!
Kind regards,
The CPAP Victoria Team
Spent lots of money here but never have…
Spent lots of money here but never have sales. They claim to have sales all year round but it's the same old sale with the same old discount. Even luxury stores have better sales.
15. heinäkuuta 2025
Vastaus yritykseltä CPAP Victoria - Footscray
Hello,
Thank you so much for sharing your feedback. I’m really sorry to hear that our sales haven’t met your expectations, we truly value you as a customer and want to make sure you feel you’re getting the best value.
If there’s ever a specific product you’d like to see on sale, please don’t hesitate to email us. Your suggestions help our marketing team plan future promotions that better suit our customers.
Warm regards,
Ruby
Very quick Click & Collect experience.
10. lokakuuta 2025
Vastaus yritykseltä CPAP Victoria - Footscray
Hi there,
Thank you so much for your fantastic review! 🌟
We’re delighted to hear you had a very quick Click & Collect experience. Your support means a lot to us, we truly appreciate it!
Kind regards,
The CPAP Victoria Team
Same day online purchase and pickup…
Same day online purchase and pickup within a few hours.
18. heinäkuuta 2025
Vastaus yritykseltä CPAP Victoria - Footscray
Hi there,
Thank you so much for your wonderful feedback! We’re delighted to hear that your same-day online order and pickup at our Footscray clinic went smoothly.
We really appreciate you taking the time to share your experience with us.
Warm regards,
The CPAP Victoria Team
Easy to order
Easy to order, arrived very quickly. And emails about cleaning etc vert useful.
30. kesäkuuta 2025
Vastaus yritykseltä CPAP Victoria - Footscray
Hi there,
Thank you so much for your lovely review! I’m glad to hear that ordering was easy and your order arrived quickly. I’m also happy the cleaning information was helpful for you. We truly appreciate your support and are always here if you need anything! 😊
Warm regards,
Ruby
Great customer svc n very knowledgeable
The staff were very courteous and professional and very helpful n knowledgeable.
Willing to go the extra mile, great customer service n pricing too
24. huhtikuuta 2025
Vastaus yritykseltä CPAP Victoria - Footscray
Hello,
Thank you so much for your amazing review! We're so happy to hear that you had such a positive experience at our Footscray clinic. Our team takes great pride in offering helpful, knowledgeable, and professional service, so your kind words truly mean a lot.
We’re also thrilled that you found our customer service and pricing to your liking. Your support is greatly appreciated, and we're always here to assist you in the future.
Warm regards,
Ruby
The team at CPAP Victoria are awesome!
The team at CPAP Victoria were thorough and very supportive. They bent over backwards to make sure I had a selection of masks to trial along with a trial device so I could make an informed decision. They also did check ins during the trial period to make sure things were working properly and to fine tune the setup. I'm very happy that I chose to get my first CPAP with them.
27. helmikuuta 2025
Vastaus yritykseltä CPAP Victoria - Footscray
Hello,
Wow—thank you for your fantastic review! We're so pleased to hear that you had such a supportive and thorough experience with our team. Ensuring you have the right setup and feel confident in your choice is always our priority, so it’s wonderful to know you felt well taken care of during your CPAP journey.
We truly appreciate your kind words and are so happy you chose CPAP Victoria for your first CPAP. If you ever need any further support, we're always here to help!
Kind regards,
Ruby
Vastaus yritykseltä CPAP Victoria - Footscray
Hello,
Thank you so much for your fantastic five-star review! We're so happy to hear that you had a great experience with our service.
Your support means a lot to us, and we're always here if you need anything in the future.
Warmest regards,
Ruby
Exchange of order with stress
I ordered a mask using Black Friday sale but ordered wrongly. Staff at Footscray were very helpful in enabling me to exchange my order for the correct mask. Thanks
29. marraskuuta 2024
Vastaus yritykseltä CPAP Victoria - Footscray
Hello,
Thank you so much for your kind review! We’re thrilled to hear that the team at Footscray was able to assist you with the exchange and ensure you received the correct mask. We’re so glad we could make the process smooth for you! 😊
If you need anything else, please don’t hesitate to reach out. Thanks again for choosing CPAP Victoria!
Warm regards,
Ruby
I bought a nasal mask for Resmed…
I bought a nasal mask for Resmed machine but found when I got it that it didn’t have the right connection. The picture on the website did not show the connection, it looked exactly like the mask fitting I have but hidden was the wrong connection. I returned it to the Footscray store where a person tried to persuade me I could use part of it as a stop gap. Really? Anyway I got a refund and then found a new nasal part only cost $85 while the whole mask cost $160, and the nasal mast was on Amazon for $25 less then at your store . Thanks so much! Anyway later that day I was trying to for a new filter in my air mini before going on holiday and could not remove the back ‘slide off ‘ lid. I returned to the Footscray store where the man said yes it a hard to remove and I bought replacement filters again a third more then buying online.
When I bought my AirMini I bought a battery as well which would not join up to the machine and I had to return that also.
When I trevel I find the AirMini plug is so deep it often doesn’t fit in any outlet that is close to the floor. It also disconnects from the app every time I go out and take up to 20 minutes to half an hour to reconnect every time.
Overall I fine cpap vic after sales service is haphazard and hit and miss.
Very unprofessional organisation and if there was anywhere else to go I would hot foot it there.
25. marraskuuta 2024
Vastaus yritykseltä CPAP Victoria - Footscray
Hi,
Thank you for sharing your detailed feedback. We are sincerely sorry to hear about the difficulties you’ve faced with our products, pricing, and service. Your experience falls far below the standards we aim to uphold, and for that, we deeply apologise.
Regarding the nasal mask, we regret the inconvenience caused by the unclear product image. We’re reviewing our website to provide clearer details to prevent this in the future. While our team’s suggestion to repurpose part of the mask was intended to help, we understand how this fell short of meeting your expectations.
We also hear your concerns about our pricing. While we strive to balance competitive pricing with personalised in-store support, we recognise your frustration and will continue working to ensure better value for our customers.
We’re equally sorry for the issues you’ve had with the AirMini and its accessories. From the challenging lid to the plug depth, app connectivity, and battery compatibility, these challenges should not detract from your therapy. If you’re willing, we’d love to work with you to find practical solutions for these issues.
Finally, we are disheartened to hear your overall impression of our after-sales service. This is not the level of care we aspire to provide. Your feedback is invaluable, and we will use it to improve our service processes and staff training.
If you’re open to it, we’d like to discuss this further to find ways to make amends. Please contact us directly at info@cpapvictoria.com.au, or let us know your preferred method of communication.
Thank you again for your honest feedback, which helps us grow and serve you better.
Sincerely,
Ruby
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