Good range of products and fast shipping
Good range of products, very fast shipping.
12. syyskuuta 2026
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Yrityksen tiedot
Yrityksen kirjoittama
CPAPstudio is a UK-based specialist retailer dedicated to making better sleep and respiratory care more accessible. We offer a carefully selected range of CPAP machines, masks, accessories and respiratory products from trusted leading brands, with a strong focus on quality, competitive pricing and customer satisfaction. Whether you are purchasing your first CPAP machine, replacing a mask or looking for the right accessories, our goal is to make the entire experience simple, convenient and stress-free. From helpful product guidance and responsive customer support to fast UK delivery and reliable after-sales service, we are committed to supporting our customers before, during and after every purchase. At CPAPstudio, we believe great service is just as important as great products, and we work hard to give every customer a confident and positive shopping experience.
Yhteystiedot
1 Harding Rd, SO50 9RB, Eastleigh , Yhdistynyt kuningaskunta
- 07899 539620
- info@cpapstudio.co.uk
- cpapstudio.co.uk
3,6
Keskitasoinen
11 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaaminen kestää yleensä yli kuukauden
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Excellent service
Excellent service. Fast delivery of testing device and next day confirmation of results.
12. syyskuuta 2026
Prompt delivery well packaged Item as…
Prompt delivery well packaged Item as described
12. syyskuuta 2026
Good service and excellent delivery
Good service and excellent delivery, thank you.
12. syyskuuta 2026
The mask seems like a poor substitute for Resmed masks
The mask is often separating from the frame, especially when I take it off, but also when I move around at night. This is not a problem I have experienced before and have been wearing masks for 10 years now.
The size of the mask including the additional large one I ordered separately is also not as big as my previous mask and is not as comfortable as previous masks from ResMed AirFit F20 large.
These do not seem like genuine Resmed masks
6. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä CPAPstudio
Dear Steve,
Thank you for your feedback. We are sorry to hear about the issue you have experienced with the mask.
We would like to clarify that the mask you purchased is from our ResPure range, which is our own more affordable range of compatible CPAP products. The product listing clearly identifies it as a non-OEM compatible product and it is not advertised as a genuine ResMed mask.
We also sell genuine ResMed masks on our website, and these products are clearly identified and branded as ResMed.
That said, we fully stand behind the quality of our ResPure range. A mask separating from the frame during normal use is something we would like to investigate. Once we receive the requested images and confirm the issue, we will be happy to send you a replacement mask free of charge.
We appreciate you bringing this to our attention and hope we can resolve this for you promptly.
Kind regards,
CPAPstudio
Choose another compay
I purchased a F40 face mask for over £100 and didn’t try it immediately, but when I did start using it I found issues getting a good seal. I tried for a whole week but never got anything other that “adjust mask seal” I decided to try to go back to my F20 and see if it was just me! Sure enough 100% on first night, carried on for a week without success great results and then tried the F40 again!! Same bad seal results!!
Contacted the company who ask for photos and full details of the issue and then said
It doesn’t suit everyone and you only have seven days to complain so tough !!!
Beware of companies that hide behind returns policies with faulty goods
29. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä CPAPstudio
Dear Customer,
Thank you for your feedback. We are sorry to hear that the AirFit F40 did not provide you with the same seal as your previous AirFit F20.
Different mask models have different designs and fitting characteristics, and unfortunately a mask that works extremely well for one person may not provide the same seal or comfort for another. The fact that your F20 provides a good seal while the F40 does not does not necessarily mean that the F40 has a manufacturing defect.
Our returns policy for opened and used masks is restricted for hygiene reasons. However, this does not affect your rights if a product has a manufacturing defect.
If you believe there is any manufacturing defect with your F40 mask, please reach out to us directly with details of the issue and, where possible, photos or a short video. We will be more than happy to assess this for you and, if a manufacturing defect is identified, provide an appropriate resolution.
We remain happy to assist and would welcome the opportunity to look into this further for you.
Kind regards,
Gary
CPAPstudio
Are they still in business?
The item I require is listed on CPAP Studio's site as out of stock. I emailed to ask for an estimate when it might be back in stock.
After waiting a week with no acknowledgement or reply, I rang. A man answered the phone with a "hello?" and sounded puzzled when I asked if that was CPAP Studio, but confirmed yes, it was.
I asked my question. "I'll check and ring you back in half an hour".
That was a week ago.
I have sourced the item elsewhere.
The website's promise of "Award-winning support...from real CPAP specialists" rings rather hollow.
8. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä CPAPstudio
Dear Customer,
Thank you for your feedback, and we sincerely apologise for the experience you had trying to contact us.
We are very much still in business, but on this occasion we clearly fell short of the level of customer service we aim to provide. You should have received a response to your email, and when we told you that we would call you back, that call should have been made. We apologise for both.
We understand that you have now sourced the item elsewhere, but we appreciate you bringing this to our attention. We are reviewing what happened so that enquiries and promised callbacks are followed up properly in future.
We take customer support very seriously and are disappointed that your experience did not reflect the standard of service we want our customers to receive.
Kind regards,
CPAPstudio
Great service, good communication
I have ordered twice from CPAP Studio, first with a humidifier then with a new mask. Both times the communication has been good.
They went above and beyond on my mask order. I was going away on holiday 2 days after ordering so I confirmed that the courier would definitely deliver it next day, they kindly upgraded the postage to make sure it was guaranteed to get to me on time - and it did!
2. kesäkuuta 2026
Oma-aloitteinen arvostelu
Medical Equipment
I had an excellent experience with CPAP Studio. Gary provided clear and responsive communication via WhatsApp, making the whole process straightforward and stress-free. He took the time to help me find the right BiPAP machine at the best price, and delivery was quick and efficient.
I am extremely happy with the BiPAP machine—it has made a real and noticeable difference, and the performance has exceeded my expectations. What really sets this service apart is the ongoing support offered after purchase, which gives genuine peace of mind.
Highly recommended.
27. maaliskuuta 2026
Oma-aloitteinen arvostelu
Too good to be true? Yea, it was
Placed an order from a website I'd never heard of and blindly trusted. Low and behold the next day I get an email saying the item was out of stock and a refund would be processed. 2 months and multiple unanswered emails later, I still have no refund or item. Never been scammed before and never thought it would be so simple! Just don't bother
5. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä CPAPstudio
Dear Customer,
We are sorry for the initial delay and communication issues you experienced with your order.
We would, however, like to clarify that your order has now been fully refunded and the matter has been resolved. We understand that you also raised the same concern through a Google review, which you subsequently removed following resolution of the issue.
We completely understand your frustration at the time you originally posted this review, particularly given the delay in receiving your refund. However, as the refund has now been completed, we would really appreciate it if you could update this review to reflect the final outcome and resolution.
We sincerely apologise for the inconvenience caused by the original delay and appreciate your patience while the matter was resolved.
Kind regards,
CPAPstudio
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