Severe communication failures and poor service. I am highly disappointed with the level of service provided. Reaching this business is incredibly difficult; phone calls go unanswered, and email respo... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Bought the Logan seat direct from company .arrived within 48 hours and is exactly what we wanted . The only observation is that the buckle, whilst fine, feels less solid and is slightly less easy to h... Näytä lisää
Solid safe & adaptable child car seat, I wish I'd bought this from the beginning, it would have saved me a fortune without compromising on safety. Absolute bargain price & sporty design. Extra set o... Näytä lisää
I ordered a Neo I-size booster seat from Cozy n Safe and it was delivered very quickly despite me living in a really rural area. The booster seat is exactly as it looked online and my child says it is... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
Cozy N Safe is a multi-award-winning British car seat manufacturer with our own manufacturing site and strong supply chain. Created in 2006 in the Midlands, in the heart of the UK by two business owners.
Yhteystiedot
136 oxford street, WV14 7DP, Bilston, Yhdistynyt kuningaskunta
- +44 (0) 1902 494 905
- enq@cozynsafe.com
- cozynsafe.com
3,7
Keskitasoinen
126 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 55 %: iin saamistaan huonoista arvosteluista
Vastaaminen kestää yleensä yli kuukauden
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
No reply for a defective car seat
Bought 2 car seats, one was used before, it was like new but there was a defective part, and probability that's why it was returned and sold to us. I contacted cony n safe about the issue but no reply from them.
Re: thanks for advice but that's exactly what I did, I sent a picture with the issue and no reply from your customer support.
31. elokuuta 2023
Vastaus yritykseltä Cozy N Safe
We are truly sorry to hear about your disappointing experience, and we sincerely apologize for any inconvenience you may have faced. Your feedback is invaluable to us as it helps us identify areas for improvement, and we take your concerns seriously.
We would like to investigate the issue further to understand what went wrong and how we can rectify it.
Our goal is to ensure that all our customers have a positive experience with our service, and we are committed to making it right for you. Please feel free to get in touch with our customer support team so that we can work towards a solution together.
Once again, we apologize for any inconvenience you've experienced, and we appreciate your patience and the opportunity to make amends.
Great product and great service
Great product and great service! Will be buying another one for our second car.
24. elokuuta 2023
Vastaus yritykseltä Cozy N Safe
Thank you ever so much for your glowing review! We're thrilled to hear that you're not only satisfied with our product but also impressed with our service. It's fantastic to know that you're considering us for your second car as well.
Your loyalty and trust mean a lot to us, and we can't wait to assist you with your next purchase. Should you have any questions or need further assistance in the future, please do not hesitate to get in touch. We're here to make sure your experience with us remains outstanding.
Once again, thank you for choosing Cozy N Safe. We look forward to serving you again soon!
Delivered the next day and was exactly…
Delivered the next day and was exactly what I wanted.
28. elokuuta 2023
Vastaus yritykseltä Cozy N Safe
We are absolutely delighted to hear about your positive experience with our service! It's music to our ears that your order was not only delivered promptly but also met your expectations perfectly. Our team always strives to provide top-notch service, and your feedback is a testament to their hard work.
Thank you for taking the time to share your thoughts on Trustpilot. Your kind words are greatly appreciated, and they serve as a great motivation for us to continue delivering excellent service. If you ever require our assistance again in the future, please don't hesitate to reach out. We're here to ensure your satisfaction every step of the way!
Easy to order and super quick to…
Easy to order and super quick to deliver 100 % 💯 👌
21. elokuuta 2023
Vastaus yritykseltä Cozy N Safe
Thank you ever so much for taking the time to leave us such a splendid review! We're absolutely chuffed to hear that you found our ordering process a doddle and our delivery lightning-fast. 💯👌
Here at Cozy N Safe, we're dedicated to providing the utmost customer satisfaction, and it's reviews like yours that keep us inspired to maintain our top-notch service. We understand that convenience and speed are paramount, and we're thrilled to have met your expectations.
If you ever have any queries or require assistance in the future, please don't hesitate to get in touch with our committed customer support team. We're here to lend a hand!
Thanks once again for choosing us, and we eagerly anticipate serving you again in the future. 🚀🌟
Brilliant service
Brilliant service.
Cannot get any better.
Super fast delivery and one happy customer!
20. elokuuta 2023
Vastaus yritykseltä Cozy N Safe
Thank you so much for your fantastic review! We're thrilled to hear that you had a brilliant experience with our service. Our team is dedicated to providing the best possible experience for our customers, and we're delighted that our super-fast delivery left you satisfied. Your happiness is our top priority, and we look forward to serving you again in the future. If you ever need anything, don't hesitate to reach out. Thanks for being a valued customer!
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