Severe communication failures and poor service. I am highly disappointed with the level of service provided. Reaching this business is incredibly difficult; phone calls go unanswered, and email respo... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Bought the Logan seat direct from company .arrived within 48 hours and is exactly what we wanted . The only observation is that the buckle, whilst fine, feels less solid and is slightly less easy to h... Näytä lisää
Solid safe & adaptable child car seat, I wish I'd bought this from the beginning, it would have saved me a fortune without compromising on safety. Absolute bargain price & sporty design. Extra set o... Näytä lisää
I ordered a Neo I-size booster seat from Cozy n Safe and it was delivered very quickly despite me living in a really rural area. The booster seat is exactly as it looked online and my child says it is... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
Cozy N Safe is a multi-award-winning British car seat manufacturer with our own manufacturing site and strong supply chain. Created in 2006 in the Midlands, in the heart of the UK by two business owners.
Yhteystiedot
136 oxford street, WV14 7DP, Bilston, Yhdistynyt kuningaskunta
- +44 (0) 1902 494 905
- enq@cozynsafe.com
- cozynsafe.com
3,7
Keskitasoinen
126 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 55 %: iin saamistaan huonoista arvosteluista
Vastaaminen kestää yleensä yli kuukauden
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Poor communication
Poor communication, I sent an email and I'm still waiting for a reply
4. joulukuuta 2025
Vastaus yritykseltä Cozy N Safe
Thank you for your feedback.
We are sorry to hear that you have not yet received a response to your email. We apologise for the delay and for any frustration this has caused.
Please contact our customer services team again with your order details, or reply to your original email thread, and we will look into this as soon as possible.
We apologise again for the inconvenience and appreciate you bringing this to our attention.
Order has t arrived NO UPDATE !
I placed an order for the Fuji I-size got a confirmation email for the order saying next day delivery I placed this order on the 29th of November 2025 it’s now the 4th December and I haven’t had any more emails the car seat hasn’t been delivered!!!! I have emailed them and still no one has got back to me! Avoid at all cost clearly they don’t care enough about their customers.
27. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Cozy N Safe
Thank you for your feedback.
We are very sorry to hear that your Fuji i-Size order did not arrive as expected and that you did not receive a timely update from us. We completely understand how frustrating this would have been, especially after placing the order with next day delivery.
This is not the level of service we aim to provide, and we sincerely apologise for the lack of communication.
Please contact our customer services team with your order details so we can investigate this urgently and confirm whether the order has been dispatched, rearrange delivery, or assist with the appropriate resolution.
Again, we apologise for the inconvenience caused and appreciate you bringing this to our attention.
GOOD SERVICE
3. marraskuuta 2025
Potentially unsafe seat?
Seat arrived within 24 hours from order, which was fantastic. 2nd car seat i have bought from cozy n safe and the seats are good.
However, this seat came and on unboxing, it appears the seat has loose sand / sediment inside it, you can hear it when you move the seat around. I have contacted them via email (twice) but no response and no other way to contact them, which isn't great. I just need to know why it sounds like that and is it a fault / dangerous etc.
So a week after purchase... not used the seat until confirmation from manufacturer but still waiting! Will return shortly if no response
4. marraskuuta 2025
Avoid - never received
We ordered a car seat for next day delivery. It didn't arrive. They responded they'd chase DHL to find out where it was. three days later, still nothing. We asked for a refund, and got it, but no offer to otherwise rectify or help. If next day delivery can't be fulfilled (or frankly, any delivery whatsoever), they shouldn't offer it. They blamed DHL (fair enough - DHL are abysmal), but they should hire a courier who can do the job. My contract is with Cozy N Safe, and they failed to supply me with anything. Safe yourself the time and order from someone else who can do the job
20. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Cozy N Safe
Thank you for your feedback.
We are very sorry to hear that your order did not arrive as expected and fully understand your frustration, especially after selecting next day delivery.
While the parcel was passed to the courier for delivery, we appreciate that this does not take away from the inconvenience caused to you as our customer. We apologise that the delivery was not completed and that the overall experience fell below the standard you expected.
We can confirm that your refund was processed once requested, however we are sorry that we were unable to resolve the delivery issue sooner. Your feedback regarding the courier service has been noted, and we will be reviewing this internally to help improve our delivery process moving forward.
We apologise again for the inconvenience caused.
Lightweight
Lightweight, easy to fit into the car. Simple instructions (ideal for nanas who aren't good at things like that). I bought 2 the same, so no fighting over who sits where
29. syyskuuta 2025
Just great
Just great from.order to.delivery
Brill information easy websight to order.
24. syyskuuta 2025
I brought the 360 spin car seat and I…
I brought the 360 spin car seat and I wish I hadn't.. the straps constantly are getting twisted around the back and stuck, they become loose when my child is sitting in it and is able to get free also after taking the inserts out there is very little padding in the seat. I have sent it off to the company for inspection but they sent it back to me saying there is no fault? I have sent a dozen emails requesting a full refund as it is unfit for purpose I had brought it in beginning of April so I was well within my right to get a refund they are ignoring my emails now so I am taking legal action. Don't buy from this company!!
3. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Cozy N Safe
Thank you for your feedback.
We are sorry to hear that you remain unhappy with your car seat and that you feel your concerns have not been resolved.
As part of the process, the seat was returned to us for inspection and our team found no manufacturing fault with the product at the time of review. However, we do understand that you still have concerns regarding the harness and comfort of the seat, and we are sorry for the frustration this has caused.
Child safety is extremely important to us, and we take all concerns of this nature seriously. If you would like us to review the matter further, please contact our customer services team again with your order details and any additional photographs or videos showing the issue, and we will be happy to look into this again.
We apologise if you feel communication has fallen below the standard expected, and your feedback will be reviewed internally.
Good fast service and the item is I…
Good fast service and the item is I bought is excellent
2. syyskuuta 2025
I'm so happy with my purchase
I'm so happy with my purchase, it was really easy to install, looks really smart and comfy and a reasonable price!!!!
28. heinäkuuta 2025
The car seat arrived promptly and was…
The car seat arrived promptly and was very easy to fit into the car. My granddaughter loves it
2. heinäkuuta 2025
Excellent service and prompt delivery…
Excellent service and prompt delivery service 👍
1. heinäkuuta 2025
I’ve been unable to install he car seat…
I’ve been unable to install he car seat as the instructions aren’t clear, I’ve asked the company to give advice but no response
30. kesäkuuta 2025
Great product looks good kid loves it…
Great product looks good kid loves it and easy to install
25. kesäkuuta 2025
Good product and free fast delivery.
2. kesäkuuta 2025
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