Cozy Home Solutions Ltd Arvostelua 

163
•
TrustScore 4.5/5 tähteä

4,4

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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

Having met a few PV reps over last week, some with questionable practices and mostly with high prices, Cozy worked to our budget and proposed an optimum scheme and described all the interfaces an... Näytä lisää

Saanut 5/5 tähteä

The experience with Cozy Home Solutions has been top notch, from start to finish. The salesman was professional, knowledgeable and not pushy at all. He let us take our time getting to know the product... Näytä lisää

Saanut 4/5 tähteä

Cold called me on Saturday afternoon from a private number. I will be emailing them to remove my data according to GDPR. Where did you get my number to begin with? EDIT: My GDPR request was han... Näytä lisää

Saanut 5/5 tähteä

The initial visit to quote was very informative, explained which types would and would not be suitable and why, checked existing floor insulation and confirmed that wouldn't need any additional cover... Näytä lisää

Yritys on vastannut

Yrityksen tiedot

  1. Eristeurakoitsija
  2. ja myös
  3. Eristeet

Yrityksen kirjoittama

Cozy Home Solutions are one of the UK's leading insulation companies and renewable energy companies! We are specialists in loft insulation, cavity wall insulation and conservatory roof insulation, Solar Photovoltiacs and battery storage. We have over 20 years’ experience in the renewable spaces! We offer various different solutions to aid you on your home improvement journey. Our focus is on providing you, the customer, with the best possible experience with your new home improvement. We have been accredited by the NIA, HICS, HIES, MCS, Trustmark, PAS2030 and Huntsman. We are TrustMark approved, it delivers consumer confidence through its expert network of Scheme Providers and their Registered Businesses. TrustMark Scheme Providers commit to meeting the Framework Operating Requirements and ensuring their Registered Businesses maintain required standards of technical competence, customer service and trading practices. We are a MCS accredited installer, this is a mark of quality. Using an MCS certified installer ensures that equipment meets good standards of performance and that installers are technically safe and competent. We offer a comprehensive range of services that means we can have the right solution to get your home Cozy


Yhteystiedot

4,4

Erinomainen

TrustScore 4.5/5 tähteä

163 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Ei viimeaikaisia arvostelupyyntöjä

Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa

On vastannut 66 %: iin saamistaan huonoista arvosteluista

Vastaa yleensä 24 tunnin sisällä

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

4,4

Kaikki arvostelut

(163)

26 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

The approach was made by a cold call

The approach was made by a cold call. I have had several visits in the past for the replacement of the old under floor insulation but required me to clear the floor space which I was unwilling to do,
The surveyor measured the area ,took notice of the boxes etc. and contacted his office. A few days later the workman and his young son arrived on time and was very polite. On viewing the work area he advised me and the company that the better option was for the insulation to be in the roof rafters.
Because of the change in the area affected he had to get a further supply of the material which meant that he had to return the following morning to complete the work.
At all times he was friendly, keeping me up to date and apologetic for the delay in completion

7. huhtikuuta 2025
Oma-aloitteinen arvostelu
Saanut 3/5 tähteä

5 ***** for workers 0* office

this is a split review 5 ***** for the work crews who do the work and 1 * for the office staff.
The two teams who worked on my loft were polite,helpful and tidy absolutly no promblems.
The office well lets give them 5 ***** to start they lose 1 for cold calling a TPS number. Their surveyer was supposed to take 3/4 hour took 11/2 mostly bigging up his company. so 4****. £10,500price quoted was way to high .then the con of ring manager and i could get get a reduction if they had a commercial job local to my area to £ 7500 so now 3***. ( note my second crew came 4hours from Nottingham I'm in Wimbledon so not local ).
Then an office revue droped the price to £ 4995
which I accepted ( less than half the original quote).

First crew were late and on enquiring office told me were "stuck in traffic" they use this excuse far to offen (see other reviews),crew said they were not stuck " where did I get that idea"! I asked the office how long the job would take, they said 6 hours I told them no way, at least 12 hours ( i used to be a time and motion man ) office said they were sending 4 man crew only 2 turned up. Down to 2**. Job actually
took 2 men 13 hours.

I had agreed to the hybris system (r = 3.65) the office without telling me "upgraded" me to the Superfilm system (r=1.65) when I found out I asked how this was an up grade with less r value they said " we do not use the r value " ??? 1*

The request for this revue came to my email adress
but addressed to Mr Cheshire ( who he ) My names Docherty. So 0*

24. tammikuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

New windows and Doors

I highly recommend Cosy Home Solution.
I had new windows and Doors done .
The two workmen turned up on time each day they were here for three days they removed all old windows and Doors also cleaned up all the Rubbish, the finishing job is so amazing I'm so happy 😃

26. maaliskuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Satisfied customers

The 2workmen turned up on time &were very friendly & efficient They hoovered up afterwards &left everywhere tidy The old insulation was taken away as promised

24. maaliskuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Removed & replaced roof insulation

From the moment the team turned up, they were very polite & kept us informed of what was being done, very clean & tidy, taking all the old insulation away. Very reliable turning up when they said they would.
Very pleased with the workmanship.

13. maaliskuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

The company have very good workers

The company have very good workers. Could not find fault they cleared up any mess they made and hoovered up after themselves. Steve and team worked really well together and no fault with any of them.

10. maaliskuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

A smooth installation.

The installation was carried out efficiently, politely and tidily. The company have been helpful and have provided exactly what we wanted and it is working well.

5. maaliskuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Roof insulation

I had my roof insulation done by Cozy Home Solutions Ltd. The Surveyor was very polite, professional and very considerate and sociable. Thank you. The two men who put the roof insulation up were very polite, professional and clean. They kept me informed of everything that was happening. Thank you all for your help.

26. helmikuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

House repainting

Cozy Homes Solutions organised the complete re-painting of our 1930's house, previously rendered in dark grey concrete pebble-dash rendering. The house is now a beautiful medium yellow colour, giving it a freshness and colour that the house never had before.

The project was completed very quickly and the workmen were very kind and anxious to please. A most successful investment for us.

19. helmikuuta 2025
Oma-aloitteinen arvostelu
Saanut 4/5 tähteä

Roof installation done well

A good company to work with, a seamless service from the surveyor to the installers finishing the job. Apart from two false starts on installation dates of which Cosy Homes had no control over, however they were a bit slow in communicating that another installation date needed to be booked. The installers did a very good and clean job on the day.

12. helmikuuta 2025
Oma-aloitteinen arvostelu
Saanut 4/5 tähteä

Loft insulation well fitted, good team.

The installation team arrived on time and worked well. They explained what they were going to do and the material they were using. They put a covering over our carpet to protect it and were very clean workers, they tidied up after the work was completed. They asked us to inspect the work after completion which was very well done. We have noticed that the upstairs area is warmer since the work was done.

1. helmikuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

A fuss-free experience

The assessment visit was full, accurate and informative.
The actual installment was made quickly and efficiently, and arranged for a time and date that suited us much sooner than I would have anticipated. No mess!
Improvement in attic insulation notable already.

7. tammikuuta 2025
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

A cautionary tale about my 81 year old aunt’s experience

My 81 year old aunt received a cold call from this company. A man came out to her home and she ended up signing a contract for Hygris loft insulation. Fortunately she realised what she had done and the contract was cancelled within 48 hours. The quote was extremely expensive compared to subsequent quotes from other reputable insulation companies. My elderly aunt has still not received her £1,000 deposit back, despite being told it was posted to her over a week ago first class. The deposit was paid by debit card, but Cosy Home Solutions insist the refund has to be made by cheque. I will be checking this with trading standards as well as pursuing through small claims court. If you have an elderly relative or it is just yourself, my advice is to proceed with caution and make sure they/you get other quotes.

9. tammikuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Great service

Cozy Homes came and installed Hybris loft insulation in our roof during the summer. The installers worked hard and fast and we were pleased with the job. When it came to the winter, however, we noticed that there was a new draft coming from the loft. I called Darrell on December 23. In the first week of January, he and Rheanna came and personally checked on the problem and then the following week the draft was rectified at no extra cost. Very fast and straightforward and clear communication. Lovely and warm now.

16. tammikuuta 2025
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Do not use this company

Do not use this company under any circumstances. I cancelled my order 2 months ago still waiting for the refund. This company do not speak to their customers, terrible customer service.

13. tammikuuta 2025
Oma-aloitteinen arvostelu
Cozy Home Solutions Ltd-logo

Vastaus yritykseltä Cozy Home Solutions Ltd

Good Afternoon Edward,

I hope you are well.

I am slightly upset to read this review, as you and myself have spoken on numerous occasions over the last few days and came to a conclusion the reason there was such delay is you had not contacted the Office on the number on your contract, which is how you would get through to me at accounts and you that you had been speaking to a member of staff whom is not in the accounts department, which unfortunately delayed the process, but once you and I had spoke this was rectified instantly and the cheque was sent, unfortunately the cheque took longer than it should off, which is out of our control and in the hands of royal mail once it leaves us. I called you once this was brought to our attention fairly late in the evening to apologies and said we would come up with a different solution, which we did and and bank transfer was sent to you the very next morning, which you have confirmed you had received.

Kindest,
Rheanna

Saanut 4/5 tähteä

New Patio Door.

All processes from making the deal to installation have gone well and on time. The two staff worked hard from the moment they arrived and completed the installation just be fore dusk. It appears that they have made a good job ,although it is only a matter of less that 2 hours since they left. I would be in a better position to comment in a few days time.

7. tammikuuta 2025
Oma-aloitteinen arvostelu
Cozy Home Solutions Ltd-logo

Vastaus yritykseltä Cozy Home Solutions Ltd

Thank you for your comments Sir I’m sure you will be very happy with your decision

Saanut 5/5 tähteä

Great service from all the team the two…

Great service from all the team the two lads were very good from start to finish,cleaned up after finishing good job

3. joulukuuta 2024
Oma-aloitteinen arvostelu
Cozy Home Solutions Ltd-logo

Vastaus yritykseltä Cozy Home Solutions Ltd

Thank you so much for your feedback!

We are delighted you are happy with our service.

Saanut 4/5 tähteä

Efficient installing of new doors and windows

The two Indian guys installed two windows and a new door. They worked very hard throughout course of day and did a good job cleaning up afterwards.

25. marraskuuta 2024
Oma-aloitteinen arvostelu
Cozy Home Solutions Ltd-logo

Vastaus yritykseltä Cozy Home Solutions Ltd

Thank you so much for your feedback!

We are delighted you are happy with our service.

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