Countythehomeimprovers Arvostelua 

Windows developed a fault after 8 years (the wooden windowsill split into 3 pieces). Contacted county who said they wouldn’t honour the 10 year guarantee as they believed that somehow this was due to lack of maintenance. They did offer me a pot of paint as compensation.

Booked an appointment for yesterday 27 July 2021 person did not arrive called his mobile no answer left a message no reply. called the office they said they would get back to us still waiting . Will not use this company very poor customer service !!!

I had a hinge problem with a window fitted by this company some years ago. We had to call them out twice shortly after the original job and now that time has passed they have not shown any interest in doing the new and necessary repair work. We would, of course, pay them. Hopeless case but pleasant on the telephone!

Poor communication throughout. They wrongly assumed party wall could be used and was almost built upon. Project was not managed and relied on us chasing and directing them. Got the impression they lost interest half way through the project and certainly no pride in their work towards the end. We were led to believe some items (eg skirting and step) were included as they were discussed and measured during survey. Then told they weren't included and we'd have to pay extra. Plastering at base of wall so poor that we have no choice but to add skirting ourselves. Finished project was not checked at the end and left very untidy (dirt, dust, cement and plaster left on new frames). 5 stars for chasing interim payments other than one occassion when they called at 8am for £3k as a crew was en route (but we hadn't been asked for payment/sent invoice before then). This is a short review but I could write a book on the shortcomings. Overall, construction seems solid (so far so good) and the crews were friendly and professional. Sour taste left in the mouth by a list of problems and I certainly wouldn't recommend to anyone

I chose this company even though they were more expensive because I trusted them , liked their design for my orangery, and the short build time of four weeks.
I should have paid more attention from the start, because the salesman carried no samples. Consequently I had to travel to their showrooms, under my own initiative, on two occasions, to get details of fixtures and fitting to pass on to the salesman.
After the surveyors’ visit I expected to get a start date. After waiting nearly three weeks, I contacted them, and a week later received a message left on my landline, saying it would be in three weeks time. I needed an actual start date, as I had made them aware that their work needed to be coordinated with my plumber. When pressed they informed me it would be 2 March, or we could get in sooner, we’ll let you know!
2 March came around. I had spent weeks preparing; clearing out out-buildings; clearing the garden; and having a new boiler installed. I got up early to be ready for them at 8am. Time passed. No sign of anyone. Then at 8:45am I received a phone call from the surveyor to say they had had a building meeting and issues had been raised, could he come and see me at 3:30pm. At 4pm there was a delegation on my doorstep of the director, surveyor, and Salesman.
The upshot of their issues related to addition costs, which they blamed the salesman. This was embarrassing and unprofessional to do this in front of a customer. Items missed included; the council license for the skip; toilet removal in the shed (which the surveyor had flushed, but the salesman said he was unaware was connected to the sewer); ten metres of sewer pipes; and the services of a quantity surveyor to ok an RSJ. And the cost: An Extra £4500 (making it £3120 per sq metre) before they started work in possibly a week’s time. Trying to salvage my project I asked if I paid this money, would it be fixed and no more? The answer came from the surveyor who said unhesitatingly, “No We Haven’t Got X-Ray Eyes, We Might Uncover a Well or Something”
The Director from the start gave me a lecture on how they were an ethical company, not like other companies. But this was betrayed by the cheque he had on him ready to return my deposit. Clearly they no longer wanted this job after three months of string me along. They had easier and lower hanging fruit to pick.
I was totally blindsided and distressed by their incompetent and insensitive treatment. You can draw your own conclusions about how this company treats its customers and weather they are either competent or fair.