Coszus Arvostelua 27

Shocking customer service. Got the overall sense that they didn’t want to accommodate the return of my item and the cancelling of a pre ordered item. Had to chase up responses to multiple emails. If I hadn’t done so, I don’t believe I would have got responses or eventual refunds. When I raised my concerns, my emails were either ignored or met with a rude response.

I live in Manchester the parcel was delivered in 3 days, really great attention to detail in the packaging and items quality is amazing, will definitely shop again good job guys 🙌

loved the cap and how quick you guys got it to me!

I recently placed an order of around £190 with Coszus and unfortunately the entire experience has been very disappointing.

The items I received were significantly oversized and unsuitable for me. I contacted the company following the instructions on their website, within the stated returns period to request return instructions. Despite sending multiple emails and also reaching out via social media, I received no response.

My public comments on social media asking for assistance were also removed rather than the issue being addressed.

As a customer, I simply wanted to return the items in accordance with the brand’s own returns policy and my statutory consumer rights. Instead, I have been left with clothing that does not fit, no refund, and no clear way to resolve the situation.

This experience has fallen far below what would reasonably be expected when purchasing online. Ignoring customers who are trying to make a legitimate return is unacceptable and undermines trust in the brand. It is also a total breach of the Consumer Rights Act 2015.

I will now have to contact my bank to carry out a chargeback.

Very disappointing.

*EDIT AND RESPONSE BACK TO YOUR REPLY*

Hi,

Thank you for your reply.

I would like to clarify that my intention throughout has simply been to return the items as they were unsuitable in size and fit, which is a standard right when purchasing online.

While there was discussion regarding the out-of-stock item and bundle structure before dispatch, this is separate from my later request to return the order after trying the items on. I contacted you within the returns period by email and social media requesting return instructions, but did not receive a response. My public comments asking for assistance were also removed.

I have retained full records of all correspondence and timelines.

This matter is not about obtaining additional promotional items or disputing what was sent. It is about exercising my right to cancel a distance purchase and return goods that are unsuitable, in line with your own stated returns policy and UK consumer law.

I remain willing to resolve this directly and return the items promptly once you provide the correct return address and instructions.

I would appreciate a response so this can be concluded fairly and amicably.

Jack

J’ai commandé il y a une semaine deux articles, livrer en France en moins d’une semaine en parfait état !
J’ai été très surpris par le T-shirt, et le bonnet que j’avais commandé, la qualité est vraiment incroyable, et les design sont canons ! ! !
Mon vrai coup de cœur 2026, je recommande sans aucune hésitation !

Emailed them to start a return as this is the process detailed on their website. It's been almost two weeks with no response and I even followed up with a second email. No response to a direct message on Instagram either.

I can now only presume they've done this to prevent me from returning within the 2 week window.

Would strongly advise against purchasing anything from them. Awful customer service.

Purchased 2 hoodies and 2 t shirts. All products came on time. Very good quality and super comfortable items.

I’m a repeat customer with Coszus, and they continue to impress me every single time. The quality of their clothing is genuinely top-tier — great materials, great fit, and everything always looks and feels premium.

Their service is just as strong. Orders arrive on time, the packaging feels high-quality, and any questions I’ve had were handled quickly and professionally. It’s clear they take pride in what they do.

Coszus has earned my trust, and I’ll happily keep coming back. Highly recommend!

Ordered a Sage Hoodie but fitted a little small on me - so had to swap for a bigger size. The process was super easy, and customer service was really helpful. Great service!

Super cool brand ran by two brothers, quality and delivery of their clothing is exceptional. Already waiting for the next collection to drop!

Customer service is awful they don’t tell u until after you buy an item that it’s non refundable cause it’s on sale and then they refuse to even email me back

Clothing is of the highest quality, run by 2 very cool brothers that give their everything in to building the brand, and you can tell!

Super chuffed, will be purchasing more!

Excellent quality and amazing customer service, would definitely recommend!

Ordered the zip up hoodie and the quality is insane and it fits just right! Looking forward to seeing what these guys produce in the future.

Great service - definitely use again

Love my hat and top! Perfect for my holiday! Fast delivery and well packaged box on arrival so cap was kept in shape! Definite 5 stars

Very prompt delivery. Good quality cap and great fit.

Purchased multiple products from this brand and the quality is always amazing. Product has arrived very quickly and customer service has been great