Do not buy from this supplier - terrible communication - we place our order in December 2025 and not once we have received an update from their company. Its March 2026 now still have not received our... Näytä lisää
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Although containerwas delayed due to extreme weather conditions. I was informed and dates updated in advance. All was delivered unloaded and ready to go Unfortunately washers were missed 18 all... Näytä lisää
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Cosy Deals have fantastic and great deals most especially if you are considering installing a pergola in your backyard. We installed ourselves a 8M x 3M black louvered freestanding gazebo pergola i... Näytä lisää
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Great value for money item. After reading the reviews for this company we decided to buy a 4x6 free standing pergola. It was shipped in record time and came in 7 well marked boxes, all numbered with... Näytä lisää
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Cosy Deals brings you quality outdoor & garden equipment directly from the factory to your doorstep, eliminating costly middlemen and offering savings of 30%-40%. Join our group-buying platform for exclusive discounts!
Yhteystiedot
North Sydney, Australia
- 04 800 12315
- support@cosydeals.com.au
- cosydeals.com.au
4,4
Erinomainen
43 arvostelua
On vastannut 100 %: iin saamistaan huonoista arvosteluista
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Do not buy from this supplier
Do not buy from this supplier - terrible communication - we place our order in December 2025 and not once we have received an update from their company. Its March 2026 now still have not received our pergola :(
4. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Cosy Deals
Hi Ken, we’re sorry to hear about your frustration and we sincerely apologize for any miscommunication. Our company offers some of the lowest prices in Australia for high-quality pergolas because we operate with very low overhead — we don’t maintain warehouses or physical offices, which allows us to keep costs down and pass those savings on to customers. However, this model can sometimes result in longer delivery times, and this has been clearly outlined on our website.
Regarding your order placed in December 2025, we have checked our system and you should have received an email communication with a pickup notification, as your order has already been dispatched yesterday. Orders can also be monitored through the online system, which is why we ask customers to place and manage orders through the website so they can track the status of their order at any time. If you have not seen the email, please check your spam or junk folder as well.
If delivery time is a priority, suppliers that maintain warehouses typically provide faster dispatch, although their pricing is often higher. Our model is designed for customers who prefer lower pricing while understanding that delays may occur.
That said, we are happy to assist further. Please contact our team — our line is open 10am to 7pm Sydney time — and we will gladly help check the exact status of your order and assist you with the next steps.
Very impressed with the quality of the…
Very impressed with the quality of the pergola 4x4 mtr
The structure ,powder coating & assembly exceptional
22. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Cosy Deals
Thank you for taking the time to share your feedback. We’re really glad to hear you were impressed with the quality of the 4x4m pergola, especially the structure, powder coating, and assembly. Your comments mean a lot to our team and reinforce the standards we work hard to maintain.
Your satisfaction is our top priority. We appreciate your trust in COSY DEALS and look forward to serving you again in the future!
Questionable delivery promises
Product is of good quality but the customer service was a big letdown. I placed an order at the start of Aug and eventually received it mid Dec. This after a promised delivery of 4 weeks. I contacted then when delivery was due, not them contacting me during any of this, asking for an update. I was then told my shipment was accidentally miss the overseas shipment. I could do nothing but to accept this and ask for a new date, and was told 4-5 weeks as they will now place me on priority. 4 weeks later I called again asking for an update and was told my shipment was missed again but it will be a priority on the next that's due in 4 weeks. Well long story short there was a bit of bad weather that delay shipments for 2 weeks but I waited 18 weeks for a promised 4 week delivery.
This I found shocking. Your first feedback on my review had you apologising for the bad delivery saying you are now changing delivery partners, then a couple days later changed it to a no apology thanking me for understanding. Definitely untrustworthy and bad customer service. I will never deal with you again
18. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Cosy Deals
Thank you for your feedback, and we’re pleased to hear that you’re happy with the quality of the product.
Regarding the delivery timeline, we acknowledge that the total wait was longer than originally estimated. To be transparent, we operate without a local warehouse, which allows us to offer competitive pricing by shipping products directly via overseas containers. This model helps keep costs down, but it can occasionally result in delivery delays due to shipment scheduling, port congestion, or weather conditions.
We appreciate your understanding and your support.
The best product
Although containerwas delayed due to extreme weather conditions.
I was informed and dates updated in advance.
All was delivered unloaded and ready to go
Unfortunately washers were missed 18 all told express post delivery 2 days later now pergola to be completed
5 out of 5 for the product and the quick prompt service by Mel buisness member on Facebook was warrants 5 out of 5
Love my new pergola and blinds something I could not have afforded for our new home if it was not for cosy deals
26. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Cosy Deals
Hi Margaret,
Thank you so much for taking the time to share your experience, and I truly appreciate your kind words. I’m glad the updates kept you informed during the weather delays, and I’m happy to hear everything arrived smoothly and safely.
I also appreciate your patience regarding the missing washers, I’m relieved the express post had them in your hands quickly so you could finish setting up your pergola. It means a lot to know you’re loving your new pergola and blinds, and I’m grateful for your shout-out on Facebook.
Your satisfaction is our top priority. We appreciate your trust in COSY DEALS and look forward to serving you again in the future!
Cosy deals - Absolute Superstars!
We bought a Pergola from Cosy Deals and found this company amazing to deal with! Every single time, the answered my email on the same day. They went above and beyond to help to get it delivered within a specific timeframe. Every time I spoke to Melody, she was so lovely to deal with and deserves 10 stars! Absolutely loved my experience with the and would 100% recommend them to anyone.
15. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Cosy Deals
Thank you so much, Cherise, for your heartfelt review! We’re overjoyed to know you had such a positive experience with COSY DEALS and that our team could assist you every step of the way. Your kind words truly mean a lot. We’re so glad your pergola arrived on time and that the entire process was smooth and enjoyable.
Your satisfaction is our top priority. We appreciate your trust in COSY DEALS and look forward to serving you again in the future!
Great sauna at a good price
Speedy response. The sauna was exactly as advertised and looks great when assembled and oiled. Materials supplied seemed of high quality which made assembly easy - no warped wood which I was afraid of. Very happy with my purchase.
14. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Cosy Deals
Thank you, Cadel, for your kind words and for sharing those amazing photos! We’re thrilled to see how beautifully your sauna turned out and that it met your expectations. It’s wonderful to hear that the materials were high quality, assembly was easy, and everything looked great once oiled. We’re so glad you’re enjoying your new sauna and appreciate you taking the time to share your experience.
Your satisfaction is our top priority. We appreciate your trust in COSY DEALS and look forward to serving you again in the future!
COSY DEALS HAVE FANTASTIC AND GREAT DEALS
Cosy Deals have fantastic and great deals most especially if you are considering installing a pergola in your backyard. We installed ourselves a 8M x 3M black louvered freestanding gazebo pergola in our backyard and it looks amazing. Even our friends say it looks amazing too.
It is so easy to install by following step by step instruction manual provided. Their pergola is solid, durable and yet very inexpensive compared to all other pergola companies in the market.
Highly recommended COSY DEALS. You won’t regret buying from this company. ⭐️⭐️⭐️⭐️⭐️
1. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Cosy Deals
Thank you so much, Jun, for your wonderful feedback! We’re thrilled to hear that you’re enjoying your new 8M x 3M black louvered pergola and that the installation process was smooth and easy to follow. It’s fantastic to know your friends love how it looks too! We take great pride in providing durable, high-quality, and affordable pergolas that transform backyards into beautiful spaces.
Your satisfaction is our top priority. We appreciate your trust in COSY DEALS and look forward to serving you again in the future!
Very strong construction
Very strong construction. The installation guide has well laid out steps that are easy to follow. The wall attachment as per the guide did not suit our brick wall. I had to do slight modifications to the brackets. All other steps were straight forward. The only step that was a pain was attaching the two last pieces that lock the louvers in. The ten self drilling screws supplied for the two sides are too weak as you need to drive through two layers of aluminium. You need to pre-drill before trying to install the screws as the screw-head are easily stripped out.
25. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Cosy Deals
Thanks so much for your thoughtful review! We're happy you were pleased with the pergola’s build quality and found most of the installation straightforward.
We really value your honest feedback about the brackets and screws, it helps us make future improvements. Your satisfaction is our top priority. We appreciate your trust in COSY DEALS and look forward to serving you again in the future!
Was a very good experience would…
Was a very good experience would recommend and repeat buy.
12. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Cosy Deals
Hi Joan, thank you so much for the feedback. Your satisfaction is our top priority. We appreciate your trust in COSY DEALS and look forward to serving you again in the future!
Customer Service was excellent
Customer Service was excellent, Cosy Deals kept us updated so we knew when to expect our purchase. Unfortunately we had to cancel our purchase because of sale of our property, Cosy Deal refunded the money, the same day. I would not hesitate to recommend, or use Cosy Deals again.
24. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Cosy Deals
Hi Brenda, thank you so much for sharing your experience with us. We truly understand that circumstances can change, and we always aim to remain flexible so our clients feel fully supported. We’re glad to hear you were satisfied with our service and communication throughout your purchase process, and that your refund was processed quickly.
Your satisfaction is our top priority. We appreciate your trust in COSY DEALS and look forward to serving you again in the future!
Very good customer support
Very good customer support. They are able to share a additional documentation(engineering drawing) and answer questions.
11. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Cosy Deals
Thank you so much for your kind words! 😊 We’re happy we could provide the engineering drawings and answer your questions to make things easier for you. Your satisfaction is our top priority. We appreciate your trust in COSY DEALS and look forward to serving you again in the future!
Our new entertaining area.
Hi, after checking various companies on line for their pergola's , we decided on Cosy Deals 4mx6m white freestanding louvered pergola as it had good reviews and was a great price compared to other companies.
Construction was quite easy and did not take to long.
We are at this stage quite happy with our choice and it looks good, has handled the rain well and is easy to open/close with the manual handles provided as we did not opt for the electrical version. As mentioned by another review, some written instructions with the pictures would be handy and make it a bit easier for those that are not so technical minded as well as some more detail on where and how wiring should be run for lighting etc.. Our only let down was the delay in delivery from the overseas leg of the delivery , once it was in Australia delivery was fast and good. Hoping to have many years of enjoyment and gatherings under our new Pergola.
10. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Cosy Deals
Thank you so much for your detailed review and for choosing our 4x6m white freestanding louvered pergola! We’re thrilled to hear that you’re happy with your choice, found the construction process manageable, and are already enjoying how it looks and performs.
We truly appreciate your feedback on adding more written instructions alongside the diagrams and including guidance for lighting wiring, we’ll take this into account to make assembly even smoother for future customers.
Regarding the delivery delay, we always aim to deliver on time, but overseas shipments by sea can sometimes face unforeseen factors beyond our control. We make every effort to ensure prompt delivery once in Australia, and all delivery times listed on our website are estimated for this reason.
Wishing you many wonderful years of gatherings under your new pergola! Your satisfaction is our top priority. We appreciate your trust in COSY DEALS and look forward to serving you again in the future!
Was very happy with out outcome
Was very happy with out outcome, love it, would recommend it to anyone
6. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Cosy Deals
Thank you so much Robert for your kind words! We're absolutely thrilled to hear that you're happy with the outcome and that you'd recommend us. Your satisfaction is our top priority, and your recommendation means a great deal to us. We appreciate your trust in COSY DEALS and look forward to serving you again in the future!
Outdoor sauna
Bought an outdoor cube sauna from cosy deals. Was extremely impressed with the quality of the timber, and accessories that came with it. All the premade cuts were perfect to size which made assembly a breeze. The price is so much cheaper than other suppliers out there too. VERY happy with my purchase from them!
16. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Cosy Deals
Thank you so much for your wonderful feedback! We're thrilled to hear that you’re loving your outdoor cube sauna and that the quality, fit, and ease of assembly exceeded your expectations.
We work hard to provide great value without compromising on quality, so it truly means a lot to hear you're VERY happy with your purchase. Enjoy your sauna time, it’s well deserved!
Your satisfaction is our top priority, and your recommendation means a great deal to us. We appreciate your trust in COSY DEALS and look forward to serving you again in the future!
This is an excellent product
This is an excellent product, far better than any we have seen in Perth and great value far better then the ones at big green n red shed & a better price.
We got a 4x4, it looks great was easy to install, it was a 'family outing' day so offered a few laughs along the way.
Really great communication before and after purchase.
I would highly recommend.
30. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Cosy Deals
Hi Jo,
Thank you so much for your wonderful feedback! We're absolutely thrilled to hear that you're loving your 4x4 and that it stood out among the rest😊
We love that installation turned into a fun family outing, those shared laughs make the best memories. We're also glad our team could support you before and after your purchase; your recommendation truly means a lot to us. Your satisfaction is our top priority, and your recommendation means a great deal to us. We appreciate your trust in COSY DEALS and look forward to serving you again in the future!
3x3m Pergola manual louvres.
Good communication throughout my purchase and the pergola was exactly how it was described. Easy to follow instructions and to erect. Very happy with this product.
13. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Cosy Deals
Thank you so much for your feedback! We’re delighted you’re happy with your 3x3m manual louvre pergola and found the instructions easy to follow. Enjoy your new pergola space! Your satisfaction is our top priority, and your recommendation means a great deal to us. We appreciate your trust in COSY DEALS and look forward to serving you again in the future!
Shade from Cosy Deals
Awesome product, very well made. Communication was great & was kept updated with arrival of goods. Easy to assemble as instructions were very step by step & clear.
16. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Cosy Deals
Thank you for your wonderful feedback! We’re thrilled you’re happy with the quality, communication, and easy assembly. Enjoy your new pergola, we hope it brings you many great moments! Your satisfaction is our top priority, and your recommendation means a great deal to us. We appreciate your trust in COSY DEALS and look forward to serving you again in the future!
Vastaus yritykseltä Cosy Deals
Thank you for your feedback! We’re glad everything arrived complete and ahead of schedule. Enjoy your new pergola! Your satisfaction is our top priority, and your recommendation means a great deal to us. We appreciate your trust in COSY DEALS and look forward to serving you again in the future!
Great Product
Well manufactured with high quality materials.
Delivery was much sooner than expected.
Very satisfied and I would highly recommend dealing with them
22. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Cosy Deals
Hi Kenneth, Thank you for your kind feedback. We're pleased to hear that you were impressed with the quality of our product and that your delivery arrived ahead of schedule. Your satisfaction is our top priority, and your recommendation means a great deal to us. We appreciate your trust in COSY DEALS and look forward to serving you again in the future!
Great value for money item
Great value for money item. After reading the reviews for this company we decided to buy a 4x6 free standing pergola. It was shipped in record time and came in 7 well marked boxes, all numbered with fairly clear building instructions. Instructions would be better if there was written instructions and not just pictures.
We are very happy with the end result and is just what we were looking for. Definitely has added valuable living space to our outdoor area.
7. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Cosy Deals
Thank you so much for your wonderful feedback! 🌟 We're thrilled to hear you’re loving your new 4x6 pergola and that it’s added valuable living space to your outdoor area. We really appreciate your suggestion about adding written instructions – we’ll definitely pass that along to help make the setup even smoother for future customers. We appreciate your trust in COSY DEALS and look forward to serving you again in the future!
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