Books are okay but Customers Service is Not
I just started a comics collection, and I discover Cosmic Comic online. Since they seem to have great priced on what eve was looking for, I decided to order 5 books
They have something call a hold box than when you buy something its automatically goes there, so when you look at the shipping amount it says free but that another matter. So, after I figured out that I added to pay the hold box, I did so and waited…
Since I didn’t here from Cosmic Comic and that I was getting nervous because it’s my first experience with this unknown company, I decided to reach them saying that I wasn’t sure I understood how the shipping worked. Was my package on it way? And am I supposed to be able to track it?
A lady did answer me saying they will send me an invoice for shipping as they don't ship for free. I never asked anything about free shipping. I told her that it’s been a couple of days and I didn't receive any information about what to come. I just wanted to know that everything is going according to plan and what delay I should expect?
She responded that there are also others ahead of me. I don’t know what eve said to offend her but as a new customer it seems fair to ask how the enterprise worked and to also be worried. I also mentioned that i didn’t deserve that kind of costumer service I only wanted information. So finally, eve completed my hold box Paiement on the 23 august and received it Sept 08. An order made on eBay from Alberta 2-day shipping time. Book are great but they got to work their customer experience a lot.








